Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

The Coal Exchange Hotel

3.5 star property
Hotel with a restaurant, near Principality Stadium

Choose dates to view prices

Travelers at The Coal Exchange Hotel are perfectly positioned to explore Cardiff Bay. The property offers a lively atmosphere, a restaurant for meals, and a bar for evening drinks. Guests appreciate in-room WiFi and assistance from the multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard Double Room

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom

Family Room

7.4 out of 10
Good
(3 reviews)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Hairdryer
Jetted bath
Rainfall showerhead
Shower/bath combination
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Jetted bath
Rainfall showerhead
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room

Triple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Jetted bath
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Jetted bath
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

King Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Jetted bath
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

You may also like

Ad
Exterior

The Parkgate Hotel

Cardiff City Centre
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 1,788 reviews
The price is NZ$219
includes taxes & fees
7 Dec - 8 Dec
The Parkgate Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km
  • Cardiff Bay - 10 min walk - 0.9 km
  • Principality Stadium - 3 min drive - 3.4 km
  • Cardiff Castle - 4 min drive - 3.7 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Coffee Mania - ‬4 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Vibes - ‬3 min walk
  • ‪Zizzi - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities, such as a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out and a 24-hour front desk
  • A front desk safe, concierge services and luggage storage
  • A lift, multilingual staff and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms have amenities, such as late-night room service, free WiFi and safes.
Extra amenities include:
  • Free toiletries and hairdryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Similar properties

Indoor pool

Holland House Hotel Cardiff By Sunday

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
8.0 out of 10, Very good, 1,003 reviews
The price is NZ$160
includes taxes & fees
16 Nov - 17 Nov
Holland House Hotel Cardiff By Sunday

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Coal Exchange Hotel?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Principality Stadium is 1.4 mi (2.2 km) away. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Coal Exchange Hotel Reviews

8.4

Very good

8.4

Cleanliness

8.6

Location

9.0

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 424 out of 787 reviews
Rating 8 - Good. 199 out of 787 reviews
Rating 6 - Okay. 86 out of 787 reviews
Rating 4 - Poor. 47 out of 787 reviews
Rating 2 - Terrible. 31 out of 787 reviews

Reviews

10/10 Excellent

Sara-Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - really helpful and friendly
Stayed 1 night in Jul 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Stayed 1 night in Jul 2025

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient , close to the pier. Spacious room
Stayed 2 nights in May 2025

6/10 Okay

Dan

Liked: Staff & service
Staff were friendly. Aura restaurant is very nice. Rooms are sizeable. Air conditioning didn’t work. Location is half hour walk from city centre.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid building, great staff and excellent food. One small niggle, a double bed should be a double not two singles put together.
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great stay, lovely rooms.
Stayed 1 night in Sep 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay overnight, the room was spacious and well thought out, however for a suite it would have been nice to have a few extras such as bathrobes. The room and bathroom were both clean, and the jacuzzi bath is a lovely bonus. Breakfast in the morning was delicious and offered plenty of choice. Would happily stay again, great hotel for strolling around Cardiff Bay.
Stayed 1 night in May 2025

4/10 Poor

Dave

Disliked: Property conditions & facilities

Won’t be going back ..

Tired and grubby hotel.
Stayed 1 night in Jun 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fascinating building with a lot of history, comfortable room and bed, good breakfast. Would definitely stay again.
Stayed 1 night in Jul 2024

8/10 Good

Sue

Lovely hotel with history.

A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and welcoming
Stayed 3 nights in Dec 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , huge rooms and so quiet , slept like a baby
Stayed 1 night in Jul 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice historial place to stay in Cardif

Very nice historical place, need some refurbishment but apparently already planned.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

⭐⭐⭐⭐🤩

Our stay was super, the property has so much history. We loved how the hotel offered bottled water and biscuits. The bed was very comfy
Stayed 1 night in Jan 2025

6/10 Okay

Rachelle

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: The staff was excellent, the location was great, the history and grandure of the building was interesting. Cons: 2 out of 3 rooms air conditioning wasn’t working. 1 out of 3 rooms the tv wasn’t working. The upkeep of the building needs some work.
Stayed 2 nights in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand old historical building

Great to see an old historic building with modern rooms. Very comfortable, massive spa bath and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Historic Building

Lovely hotel, such a historic building well worth staying
Stayed 1 night in Jul 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Lovely stay for one night. Fantastic hotel close to the bay. Parked right outside and not too expensive. Had some drinks and a bite in the bar, delicious. Barman was superb. Will definitley stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Katarzyna

Liked: Staff & service, amenities
Prime location, rooms need updating. Checking staff super nice and friendly!
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the place
Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean, food was nice, staff couldn't be more helpful, will definitely book again.
Stayed 1 night in Sep 2023

6/10 Okay

Jack

Liked: Cleanliness, property conditions & facilities
Room 137 directly above restaurant/bar - noisy until well after midnight. Great breakfast and comfortable otherwise - just asknif your room is above the bar!
Stayed 1 night in Jan 2025

6/10 Okay

Roy John

Disliked: Property conditions & facilities, room comfort

In need of refurbishment.

Whilst the building is beautiful steeped in history it felt very tiered , it was dark and very muggy. The rooms needed decoration, bathroom was particularly in need of some love, just felt dirty. Privacy was poor when sash windows were open for ventilation. TV far too small for room and in the wrong position. Desperately needed air conditioning.
Stayed 1 night in Jul 2025

10/10 Excellent

Alpha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful amd beautiful hotel. Everything great, nut you should know that the heating is proved by oil heaters plugged into your room, so if you get cold, ask reception for an extra heater
Stayed 1 night in Oct 2024