Reception

Reviews of easyHotel Cardiff

3 out of 5
easyHotel Cardiff
1-3 Fitzalan Place, Cardiff, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 721 out of 1451 reviews" "
Rating 8 - Good. 430 out of 1451 reviews" "
Rating 6 - Okay. 146 out of 1451 reviews" "
Rating 4 - Poor. 59 out of 1451 reviews" "
Rating 2 - Terrible. 95 out of 1451 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service
Very affordable and friendly staff. The room was clean and had a comfy bed and en suite bathroom. Would have been nice to have parking at the hotel and a kettle in the room but overall a fantastic stay and would stay again.
Stayed 2 nights in May 2024
Response from Suraj on 23 May 2024
Hi Curtis,Thank you so much for the perfect rating! We're thrilled that you had a fantastic experience with us. If you have any comments or suggestions to share, we'd love to hear them.We hope to welcome you back again soon!Best regards,easyHotel Cardiff

10/10 Excellent

Ladyx

Travelled with family
Liked: Staff & service, property conditions & facilities
I would go bk for a break
Stayed 1 night in May 2024
Response from Suraj on 13 May 2024
Hi there,Thank you for taking the time to share your excellent 5-star review following your recent stay at easyHotel Cardiff. We're delighted to know that you had such a wonderful experience that you would consider returning for another visit.We appreciate your support and look forward to your next visit.Best regards,easyHotel Cardiff

8/10 Good

Ladyx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but it needs bins in the bedrooms but very comfortable and relaxing if I go bk there I would stay again
Stayed 1 night in May 2024
Response from Suraj on 13 May 2024
Hi there,Thank you for sharing your feedback following your recent stay at easyHotel Cardiff. We're delighted to know that you found our hotel comfortable and relaxing, as providing a pleasant experience is our top priority.Your feedback has been noted, and we will explore potential improvements in this area to ensure a more convenient stay for our guests.We look forward to welcoming you back to easyHotel Cardiff in the future. It would be our pleasure to host you again and deliver an outstanding experience.Thank you once again for your review.Best regards,easyHotel Cardiff

6/10 Okay

Ruth

Travelled with group
Liked: Cleanliness, staff & service
Walkable
Stayed 1 night in May 2024
Response from Connor on 7 May 2024
Dear Ruth,Thank you for taking the time to leave a rating.Kind regards,Team easyHotel Cardiff

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Connor on 8 May 2024
Dear Emily,Thank you for your rating!Kind regards,Team easyHotel Cardiff

6/10 Okay

Matai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except for how it was so hot & I had to go time everytime to tell the staff to turn it abit colder in our room. Other then that, was a nice stay
Stayed 2 nights in May 2024
Response from Connor on 7 May 2024
Dear Matai,We are sorry to hear that your stay was negatively impacted by a maintenance issue with your room.We'd like to thank you for taking the time to leave your feedback on this as we will forward your comments to the relevant departments for remedial improvements to be made.We hope to welcome you back in the future.Kind regards,Team easyHotel Cardiff

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a review from my experience... the place itself has the amenities you need for a nights stay (or a couple) The room itself was lovely and clean & so was the bathroom. There was a tv in the room and plently of plugs for charging phones etc. Unfortunately there is no tea or coffee facilities in the room itself but you can purchase this from the reception area of the hotel which is made clear when you check-in. The location of the hotel itself is great as youre within walking distance to fast food chains, and plently of shops. The only downfall to our stay was the noise levels. Ive stayed in tons of different hotels in plenty of different cities but none have been quite like this one! Parties were banging around, shouting, slamming doors and smoking weed from the hours of midnight right up to 6 in the morning... im not a party pooper and I understand people want to have a good time, im also aware it's situated in a great location for people to come back to after a night 'on the town' but there was such a lack of respect for anyone else staying in that hotel.. I was informed by a member of staff that the floors are checked throughout the night but i dont believe that to be the case. I guess what you get what you pay for but screaming and shouting in corriders outside of peoples rooms and constantly slamming doors makes my 4 kids seem better behaved. I understand it isnt down to the staff how others choose to behave but I feel they could have refunded after an awful stay
Stayed 1 night in May 2024
Response from Connor on 7 May 2024
Hello Julie,Thank you for taking the time to leave your feedback.We are disappointed to hear that you had a poor stay with us due to the behaviour of other guests.Our team do indeed complete walks of the building every hour or so but unfortunately we can't be everywhere at once, so we do also rely on our guests reporting any noise and antisocial behaviour to us by phone or visiting our reception team. Many apologies once again.We hope you will give us another chance in the future.Kind regards,Team easyHotel Cardiff

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Suraj on 4 May 2024
Hi there,Thank you for your recent review. We appreciate your ratings! If you have any specific comments or suggestions you'd like to share with us, feel free to reach out.We hope to welcome you back again soon!Best regards,easyHotel Cardiff

10/10 Excellent

toby

Stayed 1 night in Apr 2024
Response from Connor on 21 May 2024
Dear Toby,Thanks for your rating!Kind regards,Team easyHotel Cardiff

8/10 Good

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Very safe as the door have many safety tags on which you need your room card to get past. Rooms very basic so as long as you are looking for cheap and clean place to sleep. Would recommend.
Stayed 1 night in Apr 2024
Response from Suraj on 29 Apr 2024
Hi Kate,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our staff very friendly and that you appreciated the safety measures in place with the room cards.At easyHotel, we prioritize offering a budget-friendly and clean place to stay, focusing on providing essential amenities to keep our prices low.We appreciate your recommendation and look forward to welcoming you back in the future.Best regards,easyHotel Cardiff

8/10 Good

Rafal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a budget. If you simply looking for a place to sleep and shower . Staff are amazing, and super helpful. Local area abit rough so be vigilant if travelling solo.
Stayed 1 night in Apr 2024
Response from Suraj on 25 Apr 2024
Hi Rafal,Thank you for your review and for choosing to stay with us.We're pleased to hear that you found our hotel to be a great budget option and that our staff were amazing and helpful during your stay. Ensuring a comfortable experience for our guests is our top priority.We look forward to welcoming you back in the future!Best regards,easyHotel Cardiff

6/10 Okay

Judith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was very compact. TV didn’t work. Air con blowing out cold air. No tea/coffee making facilities
Stayed 1 night in Apr 2024
Response from Suraj on 25 Apr 2024
Hi Judith,Thank you for sharing your experience with us.We apologize for any inconvenience you experienced during your stay. Regarding the issues with the TV and air conditioning, we're sorry for the inconvenience caused. Our team is available 24/7 at reception to assist with any concerns or technical difficulties you may encounter.While we don't provide tea/coffee making facilities in the room, we do offer hot water at reception for your convenience.We hope to welcome you back again soon!Best regards,easyHotel Cardiff

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Connor on 20 Apr 2024
Dear Ryan,Thanks for your rating!Kind regards,Team easyHotel Cardiff

10/10 Excellent

Bobino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the necessary things we can find around walking distance and good quality.
Stayed 1 night in Apr 2024
Response from Suraj on 17 Apr 2024
Hi Bobino,Thank you for taking the time to leave us a review.We're thrilled to hear that you found our hotel to be of great value and appreciated our central location with easy access to all the city sights. Your satisfaction is important to us, and we're glad to know that you had a positive experience during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Best regards,easyHotel Cardiff

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay lovely staff around very happy defo stay again.
Stayed 2 nights in Apr 2024
Response from Suraj on 15 Apr 2024
Hi Andrea,Thank you for taking the time to leave us such a positive review!We're delighted to hear that you had a great stay with us and found our staff to be lovely and accommodating. Your satisfaction is our priority, and we're thrilled that we could contribute to making your visit enjoyable.We look forward to welcoming you back for another fantastic stay in the future!Best regards,Team @easyHotel Cardiff

10/10 Excellent

Femi

Liked: Amenities
Location
Stayed 1 night in Apr 2024
Response from Suraj on 9 Apr 2024
Dear Femi, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work. We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Cardiff

8/10 Good

Naimish

Stayed 5 nights in Mar 2024
Response from Suraj on 25 Apr 2024
Hi Naimish,Thank you for your feedback.We appreciate you choosing to stay with us and are glad you had a positive experience overall.If you have any suggestions or if there's anything we can improve upon for your next visit, please feel free to let us know.We look forward to welcoming you back soon!Best regards,easyHotel Cardiff

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfy room with a lovely shower.
Stayed 1 night in Apr 2024
Response from Connor on 4 Apr 2024
Dear Andrew, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Cardiff

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet 2 day stay
Stayed 2 nights in Apr 2024
Response from Suraj on 3 Apr 2024
Hi Jacob,Thank you for choosing to stay with us and for sharing your feedback.We're delighted to learn that you enjoyed a quiet and comfortable stay at our hotel. Providing a peaceful experience for our guests is always our goal.We appreciate your support and hope to have the pleasure of welcoming you back to easyHotel Cardiff in the future.Kind regards,Team @easyHotel Cardiff

6/10 Okay

Jack

Stayed 1 night in Mar 2024
Response from Suraj on 20 Apr 2024
Hi Jack,Thank you for sharing your feedback.We appreciate your input and would like to learn more about your experience to see how we can improve. If you have any specific concerns or suggestions, please feel free to share them with us. Your satisfaction is important to us, and we're committed to ensuring that every guest has a pleasant stay.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,easyHotel Cardiff

6/10 Okay

Hariton

Liked: Cleanliness, property conditions & facilities
Not bad hotel. Small , but quiet clean room with walkable distance to all places we want to visit
Stayed 2 nights in Mar 2024
Response from Suraj on 2 Apr 2024
Hi Hariton, Thank you for taking the time to provide feedback from your recent stay with us. We're glad to hear that you found our hotel to be clean and conveniently located.However, we're sorry to learn that the room size did not fully meet your expectations. Our promise is to offer a low-price, low-carbon, and super-easy hotel experience for those exploring the city on a budget or prioritizing spending on attractions. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an improved experience. Kind Regards, easyHotel Cardiff*

8/10 Good

Kingsley

Stayed 1 night in Mar 2024
Response from Team on 20 Apr 2024
Dear Kingsley,Thank you for taking the time to leave us such a good rating. We are happy to know that you had a good time staying with us. It has been an absolute pleasure having you having with us and we look forward to welcoming you again soon. Kind Regards,Team @ easyHotel Cardiff

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay!
Stayed 2 nights in Mar 2024
Response from Suraj on 2 Apr 2024
Hi Ethan,Thank you for your positive feedback! We're delighted to hear that you really enjoyed your stay with us at easyHotel Cardiff. If there's anything specific you loved about your experience or any suggestions you have for us to make future stays even better, please feel free to share.We appreciate your support and hope to welcome you back again soon for another enjoyable stay.Best regards,easyHotel Cardiff

8/10 Good

MYRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a one night stay
Stayed 1 night in Mar 2024
Response from Suraj on 26 Mar 2024
Hi Myra,Thank you for taking the time to share your feedback. We're glad to hear that our hotel was perfect for your stay.We'll definitely share your review with our staff as encouragement to continue providing great service to all our guests.If you have any further comments or suggestions, please feel free to reach out. We value your input!Best regards,Team @easyHotel Cardiff

4/10 Poor

Edward

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Unfortunately this was the first time I had stayed in a easy hotel and didnt realise hiw basic they are with no kettle or tea making facilities also no placecto hang your clothes as we we're staying 4 days
Stayed 4 nights in Mar 2024
Response from Suraj on 20 Mar 2024
Dear Edward,Thank you for sharing your feedback with us.We apologize for any inconvenience you experienced during your stay. As a budget-friendly hotel, we aim to provide comfortable accommodation at affordable rates. We provide complimentary hot water coffee machine at reception. We will take your feedback into consideration for future improvements.If you decide to stay with us again in the future, please feel free to reach out to our team, and we'll do our best to accommodate your needs.Best regards,Team @easyHotel Cardiff

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible, clean, value
Stayed 2 nights in Mar 2024
Response from Suraj on 18 Mar 2024
Hi Lindsay,Thank you for taking the time to leave such a positive review!We're delighted to hear that you found our hotel accessible, clean, and a great value for your stay. Providing a comfortable and affordable experience for our guests is always our top priority.If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,easyHotel Cardiff

10/10 Excellent

Rowan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap but had all basic requirements which is perfect
Stayed 1 night in Mar 2024
Response from Connor on 15 Mar 2024
Dear Rowan, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities
It was a great experience
Stayed 3 nights in Mar 2024
Response from Connor on 15 Mar 2024
Dear Ruth, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming

8/10 Good

Anna

No window
Stayed 3 nights in Mar 2024
Response from Connor on 13 Mar 2024
Dear Anna,Thank you for taking the time to leave feedback.I appears you booked a room without a window, we do sell the basement rooms usually for a few pounds cheaper so we would recommend booking a room with a window, if available, in the future.Kind regards,Team easyHotel Cardiff

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lovely simple & clean hotel. Not a lot of extra amenities but for the price it's a great deal.
Response from Connor on 13 Mar 2024
Dear John, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Cardiff

2/10 Terrible

Claire

Stayed 1 night in Mar 2024
Response from Suraj on 26 Mar 2024
Dear Claire,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of your expectations. If you could provide us with more details about your stay and any specific issues you encountered, we would appreciate the opportunity to address them and improve our services.Please feel free to reach out to us directly with any further comments or concerns.Best regards,Team @easyHotel Cardiff

6/10 Okay

Alina

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Shannon on 4 Mar 2024
Dear Guest Alina Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.Shannon WilthoHotel Manager@ Cardiff easyHotel

8/10 Good

Michael

Staff on reception were outstanding
Stayed 1 night in Mar 2024
Response from Connor on 3 Mar 2024
Dear Michael, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Cardiff

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team on 3 Mar 2024
Dear Abbie,Thank you for taking the time to leave us such a great review. It has been an absolute pleasure having you stay with us and we look forward to welcoming you again in the future.Kind Regards,easyHotel Cardiff

10/10 Excellent

Zoe

Travelled with partner
Great value for money
Stayed 2 nights in Feb 2024
Response from Team on 2 Mar 2024
Dear Zoe, Thank you very much for providing this positive feedback. We are very delighted to see that you had a great stay at our hotel and particularly found our prices favourable. Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to our hotel in the near future.Kind Regards,Team@easyHotelCardiff

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in the hotel, perfect for a night or two. Small but perfectly formed describes the room, overall a great experience, and would certainly return.
Stayed 1 night in Feb 2024
Response from Avi on 1 Mar 2024
Dear Graham,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel Cardiff

10/10 Excellent

Liberty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately was only given one towel for a double room
Stayed 1 night in Feb 2024
Response from Suraj on 25 Feb 2024
Hi Liberty,Thank you for your positive rating and for choosing to stay with us at easyHotel Cardiff. We're glad to hear that you had a pleasant experience overall.We apologize for the regarding the towels. We do offer towels at no extra cost upon request. Your feedback is valuable, and we'll use it to ensure that similar issues are addressed and improved upon for future guests.Once again, thank you for your valuable feedback.Best regards,easyHotel Cardiff

8/10 Good

Miss Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Suraj on 25 Feb 2024
Hi Miss Lisa,Thank you for sharing your feedback with us. We're glad to see that you had a positive experience during your stay.If there are any areas where we could improve and earn that extra point for next time, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,easyHotel Cardiff

8/10 Good

Calum

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Shannon on 29 Feb 2024
Dear Guest,Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Cardiff

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and convenient
Stayed 1 night in Feb 2024
Response from Suraj on 25 Feb 2024
Hi Sandra,Thank you for your positive review! Your satisfaction is our top priority, and we're glad we could provide you with a pleasant stay. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable experience.Best regards,easyHotel Cardiff

10/10 Excellent

Mollie

Stayed 1 night in Feb 2024
Response from Team on 20 Mar 2024
Hi Mollie, Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our hotel accessible, clean, and a great value for your stay. Providing a comfortable and affordable experience for our guests is always our top priority. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best regards, easyHotel Cardiff

8/10 Good

Gwen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Suraj on 21 Feb 2024
Hi Gwen,Thank you for taking the time to leave a review. We're glad to see that you had a positive experience during your stay. If there are any areas where we could improve and earn that extra point for next time, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,easyHotel Cardiff

2/10 Terrible

Charlie

Stayed 1 night in Feb 2024
Response from Suraj on 20 Feb 2024
Hi Charlie,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. We're constantly striving to improve, and your comments will help us do better in the future. If there's anything specific you'd like to discuss or address, please don't hesitate to reach out to us directly.Best regards,easyHotel Cardiff

2/10 Terrible

Caroline

Stayed 1 night in Feb 2024
Response from Suraj on 20 Mar 2024
Dear Caroline,Thank you for taking the time to leave your feedback.We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about what went wrong during your stay so we can address any issues and improve our services. Please feel free to reach out to our team directly with any further details or concerns you may have.We appreciate your feedback as it helps us to enhance the experience for future guests.Best regards,Team @easyHotel Cardiff

8/10 Good

Martyn

Stayed 1 night in Feb 2024
Response from Suraj on 20 Feb 2024
Hi Martyn,Thank you for choosing to stay with us and for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn a higher rating next time, please let us know. We appreciate your input and hope to welcome you back again in the future.Best regards,easyHotel Cardiff

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Suraj on 17 Feb 2024
Hi Elliot,Thank you for taking the time to leave us a 5-star rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to enhance your next visit, please feel free to reach out. We look forward to welcoming you back soon!Best regards,easyHotel Cardiff

10/10 Excellent

George

Stayed 1 night in Feb 2024
Response from Team on 20 Mar 2024
Hi George, Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our hotel accessible, clean, and a great value for your stay. Providing a comfortable and affordable experience for our guests is always our top priority. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best regards, easyHotel Cardiff

8/10 Good

Dylan

Liked: Room comfort
Disliked: Cleanliness
Air con needs working on Side under bed dusty Strange white box under bed looks like microphone Hair dry may as well been wind outside not hot
Stayed 1 night in Feb 2024
Response from Connor on 16 Feb 2024
Dear Dylan,We appreciate you taking the time to leave your feedback.We're sorry to hear that you encountered some maintenance issues during your stay. We always encourage guests to let reception know of any issues they are having with their room so that we can resolve those problems immediately if possible.The white box by the side of your bed was a refrigerant alarm that is there for your safety, in the circumstance that there is a leak from the air conditioning unit.We hope you will give us another chance or try one of our other locations across Europe as this isn't the usual experience that our guests have here.Kind regards,Team easyHotel Cardiff

10/10 Excellent

Srisanga

Stayed 1 night in Feb 2024
Response from Suraj on 17 Feb 2024
Hi Srisanga,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,easyHotel Cardiff

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel room, but exceptionally clean. Very comfortable bed, despite being on a main road it was very quiet. Staff were friendly, polite and helpful. Great value for money.
Stayed 1 night in Jan 2024
Response from Connor on 15 Feb 2024
Dear Stephanie, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Cardiff