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"I genuinely don’t know where to begin. We arrived at the hotel we had specifically booked — chosen for its location and suitability for travelling with dogs — only to be told on arrival that it was closed. Not cancelled in advance. Not communicated beforehand. Just closed. We were then redirected to a completely different hotel 15 minutes away by car. The alternative property was in an entirely different area — busy street, heavy pedestrian traffic, children everywhere — and absolutely not appropriate for dogs. We had booked carefully. That care was made irrelevant. To add to this, the pet fee at the new hotel was double what we had agreed to at the original property. We paid it because we had no real option at that point, but it felt unfair given the relocation was not our choice. The room itself was visually very nice. Unfortunately, that’s where the positives end. The hotel was advertised as having air conditioning, but the system had a minimum setting of 24.9°C. That isn’t cooling — that’s ambient summer air. The room was stifling. We were moved three separate times before finally being given a room with a window we could open just to make it breathable. Then the internet didn’t work. What should have been a straightforward stay became an exhausting sequence of problems: wrong hotel, wrong location, higher fees, unusable air conditioning, non-functioning WiFi, multiple room changes. A pretty room cannot compensate for a complete breakdown in communication. "

"The hotel was very clean and the staff was very friendly and helpful. "

"Todos los servicios de primera "

"wonderful peaceful night next to the sacred cave, once all the day trippers had left. Decent menú del día, wonderful views of the narrow valley, todo buen"

"The staff was extremely helpful and accommodating. We stayed in the older building so there was a little oxidation on the faucets. My only real gripe is you have to pay for parking on property. "

"The building design is magnificent. The breakfast was excellent and the staff was very professional and hospitable "

"nice location, great room, amazing breakfast. very happy here"

"We were 4 friends on a motorcycle trip through the Picos. This place looked amazing in the photos so we booked it. It was amazing when we got there. Situated in a quiet town overlooking the mountains, the place was beautifully kept, the staff were great, the food was very good, and the fact that our command of Spanish was very poor didn't stop us from having a great overnight stay. We didn't use the spa so can't comment other than it looked very nice."

"Clean room, near everything, just steps to the roman bridge."