2/10 Terrible
Marquita S.
23 Sept 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Unresponsive host
We have rented exclusively through VRBO for years and are on a trip right now with 9 properties rented through VRBO. Without exception, every host has provided access info 2-3 days prior to arrival. The host for this property did not contact us with access information. We reached out the day before and he still did not respond. By late afternoon of the day we were supposed to check in, still no response. We began searching for another rental arrangements and reserved another place. We messaged the host and requested that he return our payment. He finally responded and said he had not received our message (we used the VRBO app) and gave us the instructions…too late, we had already left town. He said it wasn’t his fault that he hadn’t received the message and refused to refund our payment. We do not believe it is our responsibility to chase down the host/owner. We reached out to VRBO for help and they told us that it’s up to the host to decide about a refund. VRBO only supports the owners, no help for the travelers.
Marquita S.
Stayed 1 night in Sep 2023