Caño Seco Hotels, Las Terrenas

"The room was very clean. Staff is attentive but not as responsive as one wishes. It takes some time to be served drinks/food. Dogs are obviously accepted. They roam around the property sometimes not checked by owners. The property in general is a great spot but it does feel tired. Chaise lounges are “well used”, towels as well. There is some need of TLC to revamp the whole property. In general, a good, safe, clean location to discover the beaches around the area. "

"Amazing, will be back!"

"The hotel was great. The restaurants below the hotel gave us food poisoning so I would not recommend that and there are roosters next door that wake you up very early in the morning."

"El hotel es precioso que deberían cuidar. La gente de recepción muy amable al recibirte. Lamentablemente decidieron asignarme una habitación con varios desperfectos importantes. el jacuzzi no funcionaba, avisé a la recepción y quedaron de irlo a checar inmediatamente ese día y no lo hicieron. Al otro día tuve una desagradable experiencia al entrar al cuarto de baño, me cayó un chorro de agua del techo por una filtración y no fue algo agradable."

"Just perfect"

"Was a peaceful experience"

"En Terrenas un lugar magnifico"

"perfect"

"The place was almost perfect with the listing. We sent a message before arrival to make sure they had luggage storage after checkout and to have 24hr service reception this is why we booked it and the hotel confirmed with a message. Once arrival, the receptionist was very nice and friendly and we asked again about luggage storage and said they do have it and wouldn’t be an issue also said will respond when needed but we never really got replies back from her the next day. When checkout we went to reception to checkout and we have to wait 10 min under the sun at noon to get the receptionist to come to open the door as she was busy doing something else. The other service people came and were confused what we needed. It was very frustrating as specifically we wanted a 24 hour reception for this reason and wasn’t the case. Once the receptionist arrived which was a different from the previous day, she said that they did not have luggage storage and that they don’t store it. We can leave it at front desk, but that they will be unsafe due to multiple people coming and going in the reception. She was very defensive throughout the conversation, we lost our trust and left with our luggage. The place is clean and has everything you need expect one important thing we needed customer service,"