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Hotel Plaza Carrillo's

3.0 star property
Hotel with an outdoor pool, a quick walk to Las Palapas Park

Photo gallery for Hotel Plaza Carrillo's

Outdoor pool
Property grounds
Lobby
Street view
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
TV
Separate bedroom
Down duvet
Private bathroom
Cable channels
Wardrobe
In-room safe
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

1 bedroom, down duvets, in-room safe, desk

Double Room

  • 20 sq m
  • Sleeps 4
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About the area

Map
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 3 min walk - 0.3 km
  • Plaza 28 - 11 min walk - 1.0 km
  • Plaza Las Americas - 19 min walk - 1.6 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.5 km
  • Cancun Mall - 5 min drive - 3.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬3 min walk
  • ‪Black Café - ‬2 min walk
  • ‪Taqueria el Poblano - ‬3 min walk
  • ‪Onesto Café - ‬2 min walk
  • ‪11:11 Club - ‬1 min walk

About this property

Hotel Plaza Carrillo's

Hotel near Las Palapas Park
Located close to Cancun Mall, Hotel Plaza Carrillo's provides a garden, a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool
  • A front desk safe, concierge services and tour/ticket information
  • Luggage storage, a reception hall and a 24-hour front desk
Room features
All guest rooms at Hotel Plaza Carrillo's have comforts, such as air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Carrillos

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Low-height electrical sockets in bathroom
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Pool access available from 6:30 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's
Plaza Carrillo's Cancun
Plaza Carrillo's
Hotel Plaza Carrillo's Hotel
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's Hotel Cancun

Frequently asked questions

Does Hotel Plaza Carrillo's have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM to 8:00 PM.

Is Hotel Plaza Carrillo's pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Plaza Carrillo's?

There is free parking nearby.

What time is check-in at Hotel Plaza Carrillo's?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM.

What time is check-out at Hotel Plaza Carrillo's?

Checkout is at 11:00 AM.

Where is Hotel Plaza Carrillo's located?

Located in Downtown Cancun, this hotel is 0.5 mi (0.8 km) from Las Palapas Park and 2.6 mi (4.2 km) from Cancun Mall. Tortuga Beach and Cancun Convention Center are also within 9 mi (15 km).

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Hotel Plaza Carrillo's Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 209 reviews
Rating 8 - Good. 78 out of 209 reviews
Rating 6 - Okay. 48 out of 209 reviews
Rating 4 - Poor. 15 out of 209 reviews
Rating 2 - Terrible. 12 out of 209 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Disliked: Room comfort

Once. Never again

The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Stayed 4 nights in Mar 2024

2/10 Terrible

Mark

Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10

10/10 Excellent

Manuel Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Alberto

Stayed 3 nights in Feb 2025

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Victoria

Stayed 3 nights in Mar 2024

10/10 Excellent

Juan Manuel

Stayed 3 nights in Feb 2024

8/10 Good

Miriam Isabel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

6/10 Okay

Anna

Liked: Cleanliness
.
Stayed 7 nights in Feb 2023

8/10 Good

jesus salvador

Stayed 1 night in Jan 2023

6/10 Okay

jesus salvador

Stayed 2 nights in Jan 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya hemos ido en varias ocasiones, si buscan un lugar tranquilo y cómodo para descansar está muy bien. Las camas son cómodas, tienen garrafones de agua fría y caliente en los pasillos q uno puede tomar en las jarras q tiene cada habitación, cuánta con agua fría y caliente en el baño también, la alberca es grande solamente q está temporada el agua estaba muy fría y no pudimos usarla. La atención de todos fue muy amable.
Stayed 1 night in Jan 2023

6/10 Okay

ROBERTO JESÚS

Liked: Cleanliness
Stayed 3 nights in Dec 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me he hospedado en 4 ocasiones y no he tenido problemas, algunas he ido sola o con mi hijo.
Stayed 2 nights in Dec 2022

8/10 Good

José Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2022

2/10 Terrible

Joana

Stayed 1 night in Dec 2022

8/10 Good

Ananit Quetzali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me parecio bueno

6/10 Okay

Alfredo

8/10 Good

Miguel Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para llegar a dormir está bien, está aceptable no esperar algo sobresaliente pues el precio es accesible para pasar la noche Me gustó que hay lugares de interés cerca de la propiedad
Stayed 1 night in Dec 2022

10/10 Excellent

ice

Stayed 2 nights in Dec 2022

8/10 Good

Vicente Vigil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general está bien el hotel, no me gustó que no hubo control remoto para mi habitación.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Mejorar camas

Todo bien el único pequeño detalle es que las camas son duras
Stayed 3 nights in Nov 2022

6/10 Okay

saul

Liked: Cleanliness, staff & service

Hotel que cambio reglas perjudiciales a el cliente

Un lugar centrico, ideal para desplazar a cualquier punto, en esta ocasion la habitacion no fue lo esperado, fallo el control del clima, el jabon y shampoo no se suministro para el segundo dia, y una desagradable sorpresa el check out es a las 11 am.. cuando anteriormente era a la 1 de la tarde, me dieron la oportunidad de salir a las 12.. habitaciones ya algo viejas aunque remodeladas, baños con llaves flojas, wc de consumo elevado de agua(excesivo), puerta de acceso con chapa muy deteriorada.. se descansa? Si..
Stayed 2 nights in Nov 2022