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Hotel Hacienda de Castilla

3.0 star property
Hotel with an outdoor pool, near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Hotel Hacienda de Castilla, in Downtown Cancun's center, offers a welcoming library and on-site restaurant. Enjoy a peaceful retreat at the outdoor pool. Multilingual staff assist guests in discovering nearby attractions that previous visitors have particularly appreciated.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Pet-friendly
  • Housekeeping
The current price is NZ$61
includes taxes & fees
12 Nov - 13 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
LED TV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
Private bathroom
Cable channels
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4

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About the area

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Las Palapas Park - 18 min walk - 1.5 km
  • Plaza 28 - 8 min drive - 2.2 km
  • Plaza Las Americas - 9 min drive - 3.2 km
  • Puerto Cancun Marina Town Center - 10 min drive - 2.8 km
  • Ultramar Ferry Puerto Juárez - 11 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Tacos Beef - ‬10 min walk
  • ‪taqueria bonampak - ‬7 min walk
  • ‪La Casa De Las Mayoras - ‬9 min walk
  • ‪Domino's Pizza - ‬8 min walk
  • ‪Pollos y Costillas "El Güero - ‬11 min walk

About this property

Hotel Hacienda de Castilla

Hotel near Langosta Beach
Take advantage of a library, a bar and a restaurant at Hotel Hacienda de Castilla. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sunloungers
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • A 24-hour front desk, a billiards/pool table and 1 meeting room
  • A TV in reception, tour/ticket information and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Hacienda de Castilla include comforts, such as air conditioning, as well as
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 100 per pet, per night
2 total (up to 20 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Hacienda de Castilla?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Hacienda de Castilla on 12 Nov 2025 start from NZ$53.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Hacienda de Castilla pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of MXN 100 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Hacienda de Castilla?

Limited spots are available.

What time is check-in at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of MXN 250 (subject to availability).

What time is check-out at Hotel Hacienda de Castilla?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel Hacienda de Castilla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per room applies.

Where is Hotel Hacienda de Castilla located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Séptimo Día Adventist Church and Mercado 23. Museo Iconografico de la Carrera Panamericana and Benito Juarez Municipal Building are also within 1 mile (2 km).

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Reviews

Hotel Hacienda de Castilla Reviews

7.4

Good

7.8

Cleanliness

5.6

Location

8.0

Staff & service

8.2

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 234 out of 848 reviews
Rating 8 - Good. 285 out of 848 reviews
Rating 6 - Okay. 179 out of 848 reviews
Rating 4 - Poor. 76 out of 848 reviews
Rating 2 - Terrible. 74 out of 848 reviews

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

8/10 Good

Shella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff.
Stayed 1 night in Sep 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
Stayed 1 night in Sep 2022

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Stayed 5 nights in May 2025

10/10 Excellent

Zenon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Stayed 3 nights in Apr 2023

8/10 Good

WENYU

Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

10/10 Excellent

Isidro

It’s very poorly area, looking danger outside specially nighttime
Stayed 1 night in Jul 2024

8/10 Good

Rafael

Liked: Cleanliness
No elevator and no fridge on room. Very clean nice room and very clean.
Stayed 5 nights in Apr 2024

8/10 Good

Frankie

Liked: Staff & service
Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Stayed 5 nights in Jun 2024

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Horrible part of town

Hotel is iin a very bad location. Staff not very helpful. Hotel not very clean.
Stayed 1 night in Aug 2022

2/10 Terrible

JUAN

Liked: Amenities, property conditions & facilities
I didn't like that I had to pay 760.00 pesos more for a tax that they told me was not included, and that is very bad since it is assumed that when the reservation is made everything is already included.
Stayed 5 nights in Mar 2024

8/10 Good

Evan Sahid Jimenez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la limpieza de las habitaciones, lo que no me gustó fue la zona en donde se ubica.
Stayed 3 nights in Sep 2025

10/10 Excellent

YEMINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está excelente lo que noe gusto es que te cobran $79.00 por persona
Stayed 1 night in Sep 2025

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 1 night in Sep 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025

6/10 Okay

FRANKLIN JOSE

Para una noche de paso ok. Tienen que mejorar el área externa del hotel como el estacionamiento, pintura, fumigación.. Dale una decoración diferente donde no requiere de mucha inversión. Las habitaciones están ok.
Stayed 1 night in Sep 2025

10/10 Excellent

Eduardo F

Liked: Cleanliness, property conditions & facilities
Todo bien
Stayed 1 night in Sep 2025

10/10 Excellent

Eduardo F

Liked: Cleanliness, amenities, property conditions & facilities
Amables limpio Excelente precio
Stayed 1 night in Sep 2025

6/10 Okay

Armando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Habitaciones cómodas y limpias, los alrededores un loco feos, el trato de la recepcionista no fue muy bueno, queríamos quedarnos unos días más y no nos dio opciones, tuvimos que buscar otro hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2025