Family Hotels & Resorts in Cancelada from NZ$108

"We have a lovely welcome by staff as we arrived and they offered us any drink on arrival, this was a great gesture. Our room was lovely, we were upgraded to a suite which was very well received. Breakfast was very nice and a god choice of options. The person who checked me in was great, she explained all the facilities and offered us a special discounted rate for dinner for 2 nights. There were a few minor points, the signage for the Spa could be better as we had to ask some of the cleaning staff which way to go. The Spa was a very nice. However, I would strongly recommend this Hotel to add hairdryers in their changing rooms because another guest came into the sauna (fully clothed) to dry their hair, leaving the door open during this time. I complained and asked staff to get this guest a hairdryer, they replied they didn’t have one. I was using the Spa area - I didn’t appreciate this. We enjoyed the stay, and would recommend this hotel, but would suggest the above changes to make future guest enjoy the hotel. Thank you "

"There was an odour of an old rag (mold?) every time open thé main door of the appart beside that we did enjoy our stay!"

"Good "

"Your site said dogs are allowed and we were denied a room upon checkin"

"Hit or miss rooms and building. Some smell like sewer and other when you complain then they give a better room. Hotel staff rude mostly and lazy. Too bad otherwise good location and a few good employees. "

"In part"

"Balcony overlooked paddle courts. Didn't need the aircon. Room needs an upgrade, ie painting, bidet cracked, flooring damaged and tiles missing on the balcony. But good size, clean and comfortable."

"Smart TV with Netflix"

"Great hotel with excellent location close to beach, excellent restaurants and shops with spacious rooms and extremely nice, polite and helpful staff."