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Reviews of Agua Caliente Hot Spring Resort and Hotel

3 out of 5
Agua Caliente Hot Spring Resort and Hotel
220 Ibuna St. Pansol, Calamba, Calamba

Reviews

5.0
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 3 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

4.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mitsuteru

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
I wanted the hotel room to be equipped with slippers. Shower temperature was too low.
Stayed 3 nights in Nov 2022

10/10 Excellent

glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to deal with,clean and safe
Stayed 1 night in May 2019
Response from jess on 21 May 2019
service is our business and we are trying to improve customers satisfaction day in and day out. Thank you for your positive comment that could inspire our team to strive for more. Maraming salamat po.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Pool was nice. Same can’t be said for cleanliness in the rooms and around the property. Lots of cockroaches in the pool-side shower rooms. They should’ve sprayed the rooms for insects and mosquitos. And the toilet flush in my room was defective.
Stayed 1 night in May 2019
Response from jess on 8 May 2019
Thank you for your feedback and I would like to inform you that we have addressed the issue right away. Thank you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from jess on 8 May 2019
cant read your comment

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown resort, loud noises at night.
First - I was made to wait for half an hour by the office person because they have not received my confirmation only to tell me later that it was in their spam inbox. Duh? The condition of the rooms/toilet will definitely not meet with the expectations of non-locals. The Karaoke singing are just super loud till 4am! I got the suite room and I didn’t get sleep until 4am! The management apparently does not care at all or do not even have a policy. Stay away like far away from this resort.
Stayed 1 night in Dec 2018
Response from jess on 13 Dec 2018
We would like to thank you for your feedback as this can help us improve our services. ACR has already communicated to our Expedia partner our need to be trained in responding quickly via Expedia partner central. Regarding the loud noise from karaoke, we at ACR are compliant to an ordinance limiting karaoke hours to 2 am only. Sad to note that some of our neighbors violate the same ordinance.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ｓｙしょｋしょくしょくｊしょくじしょくじｇしょくじがしょくじがｔしょくじがつしょくじがついしょくじがついてなかった. れすとらんすらない
Stayed 1 night in Nov 2018
Response from jess on 25 Apr 2019
sorry i don't get what you are trying to say.