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Reviews of The St. Regis New Capital, Cairo

5 out of 5
The St. Regis New Capital, Cairo
New Administrative Capital, New Cairo, Cairo Governorate

Reviews

8.2

Very good

Rating 10 - Excellent. 46 out of 78 reviews" "
Rating 8 - Good. 13 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 4 out of 78 reviews" "
Rating 2 - Terrible. 11 out of 78 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Amazing! We had an amazing experience from the time we arrived until we departed. The facility is exquisite! Clean and stunning. The staff went the extra mile to ensure all of our needs were met. They made every concession to accommodate anything we requested. The food was delish and there's a variety of options. Mustafa Mahmoud did an excellent job in housekeeping and kept out room fully stocked and clean. All of the concierge were extremely helpful and provided us with everything we needed as well. The hotel is not close to shops or restaurants and is about an hour from the pyramids. (The only thing you'll need is to get an UBER). Although it is somewhat secluded, I enjoyed the location. I will be returning to The St. Regis Almasa! Definitely enjoyed our stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad I stayed here. I've been to Egypt a couple times and St Regis made the second stay much more pleasant. The food at both restaurants was delicious. The rooms were beautiful, beds comfortable, good shower pressure and very quiet. All staff were accommodating and so kind. The management was top notch. I would stay here again and highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Arti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It definitely very beautiful hotel . We had great time staying in hotel . Staff were very helpful and we loved egyptian restaurant in hotel . Breakfast was great as well . I think there should be all-inclusive offer also be available so people staying can use most of things in hotel without a thought.
Stayed 4 nights in Dec 2023

10/10 Excellent

regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for relaxation with tentative staff. This hotel was perfect for the two nights we spent here. The wave pool was undergoing renovations when we arrived, I think it is currently out of action until Christmas 2024. It will add a nice touch
Stayed 2 nights in Nov 2023

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Luxury Stay - great hotel and amenities
Superb amd fantastic stay at this hotel. The hotel is very luxurious Nd one of the best I have seen in the middleast. Each and every staff member was a delught and went above and beyond to provide excellent service and assistance. Special thanks to Ismail at the entrance, Abdel at fron desk, Ahmed Ismail and Farouk at Montego breakfast restaurant, Alaa our butler and Mahmoud at the spa. I highly recommend this hotel to all especially if you want to avoid the over crowded noisy Old Cairo life and relax in luxury with family.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most opulent hotels that I have ever experienced. At its opening in 2017, it must have been one of the most exquisite hotels anywhere: a man-made sandy beach, tennis courts, football (soccer) field, cinema, and usual amenities like restaurants, gym, and an opulent lobby. Five years later, the beach is closed and under repair, and some parts of the resort need some repainting and repair. The core building, however, is absolutely stunning. The pool is beautiful and the service was superb. The food and attention from the staff were excellent. It is located about 45 minutes from downtown Cairo, in an area that was desert 10 years ago. There are literally, thousands of newly-constructed apartment complexes for miles. They are unoccupied, but when the estimated 5 million people move into the new administrative district in the next decade, this resort will be the center of probably any luxury stay. My wife and I celebrated our anniversary and the staff decorated our room for a wonderful surprise for her. Kudos to the staff and management at St. Regis. Thank you for a memorable experience. We look forward to our next stay!

10/10 Excellent

Nicole K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very nice and the property is gorgeous! However since this is New Cairo most of New Cairo is still under construction so there are very little shops or anything around you if you need anything. That's not the hotels fault however in our case airline lost our luggage and were without our clothes for 2 days so we had to buy items when coming back from one of our excursions. Staff was extremely nice and most were able to communicate with us just fine. The rooms are lovely as well as the amenities. My husband only had one concern we rented bikes at the hotel for an hour and the bikes were not up to par for riding e.g brakes weren't working, needed air and tires Etc. The hotel also only had three restaurants and we can only utilize two since one was Buffet and was only open for breakfast hours which wasn't convenient for us since we fast during the morning hours so our dinner and lunches were only with room service or the two remaining restaurants however the food was excellent and the service as well.
Stayed 6 nights in Aug 2023

10/10 Excellent

Haitham, Amman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jul 2023

10/10 Excellent

Yehia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We originally planned to stay there for one night but ended up by staying there for four nights because we enjoyed our stay very much because of the nice facilities and friendly staff. The only issue we had was that some of the guests were noisy around the pool area when they played their music loudly even at early morning hours. Some of them even played loud music in the breakfast area ( Montgeo ). We asked the staff to instruct them to turn down the music and the staff reluctantly did that after repeated request.

10/10 Excellent

Georgio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the hotel. The food at the restaurants tasted great. Indoor outdoor pool was great. They have the best hotel weight room I have ever seen. Sucked that the beach was not functioning though. Staff was extremely friendly and they all wished my wife a happy birthday.
Stayed 3 nights in Apr 2023

10/10 Excellent

Nieca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. The staff and attention to detail was amazing. Will definitely be coking back.
Stayed 5 nights in Mar 2023

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was probably the nicest hotel I have ever been in. The staff went above and beyond to make my stay the best experience. This hotel is a must when I’m Cairo.
Stayed 5 nights in Mar 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs renovating! Bathrooms are dirty and needs renovation. Hotel staff is fantastic!
Stayed 5 nights in Mar 2023

10/10 Excellent

Kiona, Alexandria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 8 nights in Jan 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area still under construction and was not mentioned. Road to the hotel was also subpar which caused many Uber drivers to get lost.

8/10 Good

AbedAlKhaleq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel are marvelous however, the location is 1:30 hours far from the nearest attraction.

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been one of the very best hotels my husband and I have stayed during our World Tour travels! The services is above and beyond expectations. The facility is clean and beautiful. Comfort and Luxury at its best and the staff is amazing! We definitely recommend!
Stayed 3 nights in Dec 2022

10/10 Excellent

Merline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Villa #3 was beautiful but there were some repairs needed to the villa
Stayed 4 nights in Oct 2022
Response from Islam Shafee on 17 Oct 2022
Dear Ms. Merline. Exquisite Greeting from the St. Regis Almasa, Cairo. I am glad to read that your overall experience was pleasant and you have enjoyed the Villa. we are looking forward to welcoming you again soon.Kind Regards, Islam Shafee

10/10 Excellent

JAZZMINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very beautiful expercience. We celebrate my birthday and my mom’s birthday at St Regis Almasa and we had a really great time. The staff are welcoming, including Alaa Ali. We were treated like we were VIPs. Thank you again for this wonderful experience. For tours, we had Sala, as our driver and Ayman as our tour guide. Everything was so perfect! Will definitely recommend this place and their tours.
Stayed 7 nights in Sep 2022
Response from Islam Shafee on 20 Oct 2022
Dear Ms. Jazzmine,How wonderful to hear of your recent stay experience with The St. Regis Almasa. I am pleased to know that you had a pleasant stay with us, especially how much you have enjoyed Staff Service and the concierge service . I am delighted to see that our team went above and beyond for you and I will be sure to share your kind words with all of them. Again, thank you for taking the time to share your experience with us, and we look forward to welcoming you back soon. Kind Regards, Islam Shafee Assistant Front Office manager

10/10 Excellent

reginald, College Station

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2022

10/10 Excellent

Kikelomo, houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. Definitely top two ive ever stayed. Everything is amazing however i didnt get a full tour/breakdown of all the amenities which would have been nice. Also, its far from the city so beware. Otherwise, if i ever come back to cairo, ill stay here again as a rest location.
Stayed 1 night in Aug 2022
Response from Islam Shafee on 6 Sept 2022
Dear Kikelomo,Exquisite Greetings. I am glad to read that your overall experience was pleasant and you Have Enjoyed our Service and looking forward to welcoming you again soon.Kind regards,Islam ShafeeAssistant Front office manager

4/10 Poor

Yasser

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very far from anything and the road is lonely especially at night with a lot of construction in the surrounding area. The staff are very helpful knowing that they offered a room upgrade but we couldn't enjoy and had to check out after one night and go to another hotel. Very bad food (breakfast)
Stayed 3 nights in Aug 2022
Response from Islam Shafee on 27 Aug 2022
Dear xx,Warm greetings from The St. Regis Almasa! Please accept my sincere apologies, we value our guests and understand how important it is to offer a distinctive service, which constantly improves through such constructive comments. I would therefore like to thank you for taking the time to bring these matters to our attention Regarding the breakfast experience, regarding the road we are doing our best with the responsible person to make the roads ready, however you can use other road which will be easy to reach the hotel ( Al Sokhna Road ) as it will help us improve the quality of our products and services. once again thank you very much sincerely, Islam Shafee Assistant Front Office manager

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly with out any back and forth talks It’s the best hotel ever
Stayed 4 nights in Aug 2022
Response from Islam Shafee on 27 Aug 2022
Dear Mr. Ahmed,Exquisite Greeting from the St. Regis Almasa, Cairo I am glad to read that your overall experience was pleasant and you like the hotel and looking forward to welcoming you again soon.Kind regards,Islam Shafee Assistant Front office Manager

10/10 Excellent

Yuyan

Liked: Staff & service, amenities, property conditions & facilities
Hotel is clean , suits perfect for kids and family, staffs are friendly.
Stayed 5 nights in Jul 2022
Response from Islam Shafee on 24 Jul 2022
Dear Mrs. Yuyan, Exquisite greetings from the St Regis Almasa Hotel New Capital Thank you for staying with us at The St. Regis Almasa and for taking the time to share with us a very good rating received after your visit. We sincerely hope to have another chance to welcome you back in the future.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Islam Shafee on 5 May 2022
Dear Ms. Nora, On Behalf of the St. Regis Almasa management, i would like to thank you for sharing your valuable feedback . Kind regards, Islam Shafee Assistant front office Manager

2/10 Terrible

Mohamed

Stayed 4 nights in Apr 2022
Response from Ahmed Front Office Manager on 30 May 2022
Dear Mr.Mohamed, Warm Greetings from The St. Regis Almasa! Please accept my sincere apologies, we value our guests and understand how important it is to offer a distinctive service, which constantly improves through such constructive comments. I would therefore like to thank you for taking the time to review us.

2/10 Terrible

Randa

Travelled with family
Disliked: Amenities
I stay only for one night not safe or secured to stay in the hotel
Stayed 4 nights in Jan 2022
Response from Ahmed Front Office Manager on 22 Jan 2022
Dear Ms.Randa, Warm Greetings from St.Regis Almasa Cairo. We are deeply sorry to hear about your inconvenient experience. We really understand your feelings. I will contact you shortly to know more details about your experience. Our apologies once again.

10/10 Excellent

Marcela

Stayed 2 nights in Jan 2022

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Property
This hotel is beyond amazing. Yes, it is very new, but they have spared no expense for your comfort and enjoyment. Once the surrounding area is completely open, it will be perfect.
Stayed 6 nights in Jan 2022
Response from Ahmed Front Office Manager on 22 Jan 2022
Dear Mr.James, Exquisite Greeting from St.Regis Almasa Cairo. It's great to hear that you enjoyed your stay with us. It's our pleasure to be at you service any time. I am waiting to welcome you again at our property soon and to have good memories with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel
Luxury hotel, everything was just fine
Stayed 1 night in Jan 2022
Response from Ahmed Front Office Manager on 10 Jan 2022
Dear Valued Guest, Exquisite Greetings from St.Regis Almasa Cairo. I am so thrilled to hear this from you and that our hotel met you expectations. Appreciate your time to write such beautiful comment for us. I am looking forward to meet and greet you once again in our property soon.

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 1 night in Jan 2022
Response from Ahmed Front Office Manager on 8 Jan 2022
Dear Valued Mr.Sherif, Exquisite Greetings from St.Regis Almasa Cairo, We are so delighted with your feedback that we met your expectations. We are looking forward for your next visit to share more wonderful memories at our hotel. Thank you so much !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Beautiful Hotel and Wonderful Experience
The location and complex was exceptional. A budding new hotel that has so many amenities to still open. We look forward to coming back when all is open and running. In the meantime, it was a wonderful stay with amazing service!
Stayed 1 night in Jan 2022
Response from Ahmed Front Office Manager on 4 Jan 2022
Dear valued Guest, Warm Greeting from St.Regis Almasa-Cairo. Thank you so much for your time to give us your feedback. I am delighted to hear that you enjoyed your stay with us. We will be waiting for your next visit soon. Kindest regards,

2/10 Terrible

Khalid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to the hotel with my wife to celebrate the new year, and I asked the hotel to decorate the room and, I’ve been there for 4 hours waiting then, and when I got the room they did nothing at all, they really don’t make any thing at all! It was a terrible new year night in that hotel.
Stayed 1 night in Dec 2021
Response from Ahmed Front Office Manager on 8 Jan 2022
Dear Mr.Khalid, Warm Greetings from St.Regis Almasa-Cairo, I am deeply sorry to hear that the room didn't meet your expectations after all that waiting. I am personally investigating the issue and will get back to you via e-mail. Thank you for your time and sharing your feedback with us so we can develop our service for the next time.

10/10 Excellent

Alexandros

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Dec 2021
Response from Ahmed Front Office Manager on 29 Dec 2021
Dear Mr. Alexandros, I am thrilled to read that your overall experience was pleasant and you enjoyed your stay with us. We are looking forward to welcoming you again soon. Kindest regards,

2/10 Terrible

Ivory

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t enjoy my stay. This hotel charges for everything and if you don’t tip the staff get mad.also they made me Pay 140 per person for a Covid test. Most places offer them for free when I stay with them.overall I wouldn’t go back
Stayed 5 nights in Nov 2021
Response from Islam Shafee on 26 Dec 2021
Dear Mr. Ivory. Warm greetings from The St. Regis Almasa! Please accept my sincere apologies, we value our guests and understand how important it is to offer a distinctive service, which constantly improves through such constructive comments. I would therefore like to thank you for taking the time to bring these matters to our attention, as it will help us improve the quality of our products and services, but for the Covid, Test should be charged as it was done throw Central lab as agreed with your good self. Kind regards, Islam Shafee Assistant Front Office Manager

10/10 Excellent

Leandre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Highly recommend but first, believe the reviews that say this place is Far. It is FAR away from everything (2 hours from pyramids not including traffic) and there is currently nothing outside of the hotel. To my understanding, a new city is being built in the area but as of now, there is nothing. Also, there is still construction and renovations going on the resort (campus). This didn't cause any disruptions however. Besides these two things, this hotel really exceeded expectations. First, the hotel, and the rooms look exactly as advertised in the photos and even better. Everything is very clean. Hotel staff is very friendly and extremely helpful. Front desk made the check in process very easy, they gave us a tour of all of the facilities (using the map cause walking around would be much), and we were taken to our rooms. I'll especially mention Hussien who works in the Movie theater for catering to our group and helping to set up a birthday surprise on the big screen. Also, setting up the airport shuttle to leave was seamless. All the amenities are great although some are not fully open yet. I am excited to go back here once everything is complete and fully operational. I highly recommend visiting. If you are looking to stay close to all the tourist destinations such as the pyramids, this is not the place for you. However, if you are looking for an amazing place to relax and enjoy, you will not be disappointed at all. Also, food was really good, best we had in Cairo.
Stayed 2 nights in Nov 2021
Response from Islam Shafee on 26 Dec 2021
Dear Leandre , Exquisite Day from the St. Regis Almasa! How wonderful to hear of your recent stay experience with The St. Regis Almasa. I am pleased to know that you had a pleasant stay with us, especially how much you have enjoyed the service I am delighted to see that our team went above and beyond for you and I will be sure to share your kind words with all of them. Again, thank you for taking the time to share your experience with us, and we look forward to welcoming you back soon. Kind Regards, Islam Shafee Assistant Front Office Manager

10/10 Excellent

kera

Stayed 3 nights in Nov 2021

2/10 Terrible

Izabela

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2021
Response from Islam Shafee on 17 Nov 2021
Dear Izabela, I would like to thank you for taking the time to review our hotel. It is through the feedback of our guests that we can best improve our facilities and services, I assure you that I take your feedback seriously and hope to have the opportunity to welcome you back soon at The St. Regis Almasa. Thank you Islam Shafee Assistant Front Office manager

10/10 Excellent

Mahmoud

Stayed 1 night in Nov 2021

4/10 Poor

Sirnita

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very nice property but its not ready for people. Very unorganized and staff dont know anything.
Stayed 3 nights in Oct 2021
Response from Islam Shafee on 2 Nov 2021
Dear Sirnita, I would like to thank you for taking the time to review our hotel. It is through the feedback of our guests that we can best improve our facilities and services, so I thank you for pointing out that our rooms did not meet your expectations at that time. I assure you that I take your feedback seriously and hope to have the opportunity to welcome you back soon at The St. Regis Almasa. Kind regards, Islam Shafee Assistant Front Office manager

10/10 Excellent

Hamza

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing you won't like,everything is perfect
Stayed 2 nights in Sep 2021
Response from Islam Shafee on 2 Nov 2021
Dear Mr. Hamza, I am glad to read that your overall experience was pleasant and we are looking forward to welcoming you again soon. Kind regards, Islam Shafee Assistant Front Office manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely great service. … ( I will come back))
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Stayed 6 nights in Feb 2021

2/10 Terrible

Verified traveller

Stayed 6 nights in Feb 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly really enjoyed my stay at this hotel. The staff was extremely professional and I was overwhelmed by the amount of sterilization and constant disinfecting that I witnessed. Made my stay quite comfortable. In addition, the hotel is gorgeous from the inside and out. Their free shuttle to downtown also helped a lot as the hotel is a little outside of the heart of Cairo
Stayed 2 nights in Dec 2020
Response from Marina Nabil Guest Relations Supervisor on 6 Dec 2020
Dear Valued Guest, Greetings from Almasa Royal Palace, we are delighted that you have enjoyed your stay with us. We thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team and has greatly motivated us all. We greatly value your feedback and look forward to welcoming you again at Almasa Royal Palace. Thank you,

10/10 Excellent

salah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat
Stayed 1 night in Aug 2020
Response from Islam Mohamed on 1 Sept 2020
Dear Mr. Salah, Greetings from AL Masa Royal Palace. We are delighted that you have enjoyed your stay with us. We thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous review rating have been conveyed to the hotel team and has greatly motivated us all. We greatly value your feedback and look forward to welcoming you again at Almasa Royal Palace. Kind Regards, Islam Mohamed Assistant Front Office Manager

8/10 Good

ramy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Islam Mohamed on 7 Aug 2020
Dear Mr. Ramy, Greetings from ALMASA ROYAL PALACE. We are delighted that you have enjoyed your stay with us . We thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team and has greatly motivated us all. We greatly value your feedback and look forward to welcoming you again at Almasa Royal Palace. Thank you, Islam Mohamed Assistant Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Ramy Abaza on 5 Aug 2020
Dear Karim, Greetings from Al Masa Royal Palace, Thank you for taking the time to share your valuable feedback. It was a pleasure having you at our hotel and we have noted your comment and we assure you that we will take the proper action regarding your concern. We are looking forward to welcoming you back to Almasa Royal Palace Hotel again for another memorable stay. Warm regards, Ramy Abaza - Director of Revenue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Islam Mohamed on 8 Aug 2020
Dear Valued Guest, Greetings from AL Masa Royal Palace. We are delighted that you have enjoyed your stay with us. We thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team and has greatly motivated us all. We greatly value your feedback and look forward to welcoming you again at Almasa Royal Palace. Thank you, Islam Mohamed