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Reviews of Il Centro Apartment Hotel

Il Centro Apartment Hotel
26-30 Sheridan Street, Cairns, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 73 out of 157 reviews" "
Rating 8 - Good. 64 out of 157 reviews" "
Rating 6 - Okay. 12 out of 157 reviews" "
Rating 4 - Poor. 6 out of 157 reviews" "
Rating 2 - Terrible. 2 out of 157 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parked the car in assigned parking and walked almost everywhere.
Stayed 2 nights in Apr 2024

4/10 Poor

Richard

Stayed 2 nights in Dec 2023
Response from Warren on 26 Dec 2023
Sorry you felt this way Richard, not sure what you expected with limited resources in the midst of a Cyclone recovery or how we could have made your stay better. Very Sad.

8/10 Good

Ciara

Business traveller
Liked: Cleanliness, property conditions & facilities
Had everything I needed in a very convenient location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The manager was so friendly and the apartment was easy to book at last minute
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is a little gem
Stayed 5 nights in Oct 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's an older property, one that put me in mind of vacation places my family stayed in when I was younger. Pros: Nice big suite, all appliances as promised, really great location close to lots of shops and restaurants and a mall with two grocery stores and the train station and the convention center etc..., staff was nice and helpful Cons: Some stickiness in out-of-the-way places like the tops of shelves, some dustiness elsewhere, cafe downstairs wasn't quite up and running yet (probably is now though), thin walls so if folks in the other rooms are being noisy you'll definitely hear it
Stayed 8 nights in Jul 2023

6/10 Okay

Savita

Thought the apartment was serviced, as stated on services provided, room wasnt cleaned at all during the 4 night stay
Stayed 4 nights in Jul 2023
Response from Sarah on 2 Aug 2023
We'd love to have, but perhaps the "no service required" sign outside on your due day for service offers a clue and we do respect your privacy.

10/10 Excellent

Karen

Stayed 5 nights in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Good large rooms, clean, very convenient location, especially for Convention Centre, and lor local coffee/breakfast shops. Could have been clearer on cleaning arrangements, but excellent overall.
Stayed 7 nights in Jul 2023

10/10 Excellent

JANET

Liked: Cleanliness, room comfort
Great stay
Great hotel for money paid..large unit.. Has everything you will need including washing machine. Close to railway station & bus interchange. Quiet area. Easy late night checkin. Easy walking distance to central plaza shopping central & woolies supermarket & esplanade. Kitchen not modern looking but very functional full of all utensils plus more. Thoroughly enjoyed my stay & will stay again.
Stayed 4 nights in Jun 2023

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment, well equipped, friendly helpful staff. Good WIFI in apartment lounge, but marginal in bedroom.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jenni

Stayed 2 nights in Jun 2023

10/10 Excellent

Bronwyn

Liked: Cleanliness, amenities, property conditions & facilities
Excellent host, fabulous coffee from the little cafe
Stayed 3 nights in Jun 2023

8/10 Good

Morteza

Stayed 4 nights in May 2023

10/10 Excellent

Marc

Stayed 1 night in May 2023

8/10 Good

carolyn

Liked: Cleanliness, property conditions & facilities
Very centrally located. Easy walk to large shopping center, train station. Very nice unit. Bigger than a studio. Has everything provided including washer/ dryer. Even provided washing detergent, laundry detergent. Very clean.
Stayed 5 nights in May 2023

10/10 Excellent

gisely

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
extremely close to entertainment center
Stayed 2 nights in Apr 2023

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Positioned exactly where we needed to be during the day/evening!

10/10 Excellent

STEWART

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Kate

Liked: Cleanliness, amenities
An easy stay at these apartments. Late check-in was easily organised with friendly service. The undercover parking is a great inclusion. I enjoyed the pool for a cool down at the end of the day. Close to town to walk in and out for dinner and shopping.
Stayed 2 nights in Nov 2022

8/10 Good

Stephen

Stayed 1 night in Oct 2022

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Warren in particular was extremely helpful, the apartment was well appointed and clean
Stayed 1 night in Jul 2022

10/10 Excellent

Alfred, TERRACE END

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Must be the best place to stay in Cairns right in the city centre kitchen laundry all you need. Very quiet.
Stayed 5 nights in Jul 2022

8/10 Good

Kerrie

Travelled with partner
Close proximity to all shops, cafes, restaurants, water and wharves.
Stayed 6 nights in Jul 2022

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to center of town, with on-site parking. Nice apartment style living. Front desk manager very helpful. We had a problem with the air conditioning but he had it fixed first thing the next day.
Stayed 2 nights in Jun 2022

10/10 Excellent

Bronwyn

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous team, clean, tidy, well located
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and convenient location in Cairns CBD. Helpful advice and service for our 1 night stay.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location particularly because we caught the train to Nambour - train station very close. Close to market too. Good pool area. Friendly staff.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Well located
Overall, stay was good. The accommodation is very well located. There were some issues with a room we were placed in on our first night - it smelled heavily of cigarette smoke - but when we told the owner about this the next morning he was responsive and immediately moved us into a new room, despite the accommodation being very busy. A member of the housekeeping team, Sarah, was especially helpful.
Stayed 4 nights in Jul 2021

8/10 Good

Alexander

Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Well located.
Stayed 1 night in Jul 2021

10/10 Excellent

Jade

Business traveller
Liked: Cleanliness, room comfort
Excellent value
Excellent value. Spacious rooms. Lovely host. Close to all amenities.
Stayed 1 night in May 2021
Response from Warren on 18 May 2021
Thank you Jade, It's our staff that put the effort in trying to make our guests stay comfortable, I'll be sure to convey convey your thanks.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pool and spa was very good. Hotel location is good, close to shopping centres and transport. Microwave oven didn't work. All amenities were very old.
Stayed 7 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Close to CBD, convenient, Covid safe in place, good info from Warren.
Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Quiet clean tidy apartment with all the amenities we needed and close to the cbd
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Great central location ... lovely and clean ... helpful staff
Stayed 3 nights in Jun 2020

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and spacious. close to city centre and shops
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness
It was clean and check in was easy, we arrived after hours. The room decor was dated.
Stayed 8 nights in Aug 2019

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was very smooth. Staff were extremely helpful with helping with secure parking and carrying luggage to room. Room was very clean and all amenities needed. Close proximity to CBD and Walking distance to Esplanade.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It’s a great location and great Size the staff are lovely the apartment is old and outdated the aircon was not working well the sofa looked filthy the kitchen and utensils were not cleaned well and old
Stayed 1 night in Jun 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce apartments in a great location
Very nice well equipped apartment in a great location for the CBD and the wharf. Warren on the desk was a star suggesting trips and making bookings keeping things flexible because of the unpredictable weather.
Stayed 5 nights in Jan 2019

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
stayed for christmas , weather was agaist us but location to myer,fresh fruit market,casino and harbour was great within a block of everything .pool was very clean but some shade is needed ! room was well appionted , says self cointained but needs a few more cooking equipment (frying pan) otherwise limited cooking options , but plenty of options for good food within 5 min walk , The Grand Hotel near Myer great food specials and cheep beer prices . check in and leaving was very good helpful and friendly manager
Stayed 9 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, comfortable bedding and seating, excellant self contained suite.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - very short walk to shops and restaurants. The apartment was a good size, had all amenities and was very comfortable.
Stayed 3 nights in Oct 2018

6/10 Okay

Dianne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed
We felt fobbed off from the start , I don’t know if this was because we were having a Hotels.com free night ? But it should not matter. We were not offered any information about the room,WiFi etc. The room is very outdated for the price (television the size of a computer screen in an apartment?) We are glad we did not pay full price for this place and being local to the area we will not recommend this to friends . Location was the only plus.
Stayed 1 night in Oct 2018