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"Muy buen hotel, excelente servicio "

"I didn’t have hot water to shower which was a big bummer. I told it to the staff but all they could say was- yes it’s not easy. Which was disappointing. There is only hot water if you shower before 5pm. Also the doorman in the entrance of the property was super rude and made me feel really uncomfortable multiple times . I’m solo traveling and those kind of thing really ruins my feeling. He was Haitian and he talked to me rude and loud voice. Got upset every time I knocked on the door to enter. Besides him- the rest of the staff were amazing and professionals. "

"I have been to over 12 resorts in the Dominican Republic and this has been my least favorite. Limited restaurants and a mute point since when I arrived the few restaurants were all booked up. They did make a reservation for us prior to our arrival at the Mexican restaurant a bit late in the evening. The food at the buffet restaurant on our first night was not very good. Luckily the remainder of the days the food was much better. The juices were terrible, The theater where they have the shows is on a third floor. Issue with that is if you are handicapped or have issues going up stairs, good luck. Elevator kept breaking down and the third floor was not accessible for some. The shows don't have anyone presenting or closing them out. They say animation prior to the show but it's just a large tv screen which isn't all that great and they play some music or videos there. It's a small theater. There is only 1main bar where you can get different types of drinks along with the typical frozen coladas or daiquiris and at time long lines. The other bar across the pool area had limited drinks available. Also first day there in the afternoon they had no clean towels available for the pool and beach area. Had to wait till the next morning to get towels. The staff available were decent and friendly but they could use additional staffing that's why I rated that low. If you want to use the pool table , you better have $50.00 in cash for deposit or you aren't going to play. "

"Great "

"This place was great. The main reason was the staff. They were so friendly and helpful. Will definitely be coming back. "

"We booked 4 nights to celebrate my husband’s birthday and had a great stay! Property is gorgeous, staff is super friendly and helpful, we did some tours and a visit to Grecialandia (a must do!) in puerto plata and it was an easy drive about 45/50 minutes. It’s great to have a resort feel that also feels like home. Having a full kitchen is a game changer and the apartment was much bigger than it appeared in the photos, which we appreciated. Will definitely be back! "

"The entrie from Vanessa, Melissa and Angela; in addition to the staff Francisco and Noel alsoJose were genuinely warm hostility that was so outstanding with just the environment..It make the stay tranquility at the supreme atmosphere.. And the room was clean and the pool with view of the beach,makes quietly same an ordinary words. I recommend and will continue to stay there.. 1 was there for 5 or 6 days.. Enjoy every moment. THANK YOU ALL STAFF AT ELMAGIFICO."

"The room was very nice and had everything we needed. Full size fridge, stove, utensils. It was very clean and comfortable. The wifi was great although it didn’t extend outside of our room. Ocean view was nice. Staff was very friendly and helpful, not perfect English but definitely enough to get by. "

" Clean room. Requested early checkin and it was confirmed but the room wasn't ready. Not a big deal. We only had an hour to wait. Good food. Overall great experience. "