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"Inaccessible property (have to pay extra to a tuk tuk to get in and out) and dated, unclean condition overall. Great views but poor service, lacklustre food and menu, and rooms are old, dirty, with poor beds and mattresses. We had to check out 1 night early to stay somewhere else, it was a poor hotel that is in desperate need updating. Definitely not the experience that we paid for, and it felt like the food menu was over priced too. Finally, a horrific smell of trash from an open rubbish dump nearby, which could be felt in most parts of the hotel. "

"I was here for one night with my family. The staff was excellent particularly the front desk staff and Supun. Everyone gave us a warm welcome and answered our questions. Supun in particular was very patient and helpful with my elderly parents . The hotel is also located in the heart of Ella ‘s hustle and bustle and we had great views of the sunset and sunrise. Breakfast was also great . A variety to choose from. Would come back here next time I visit Ella ."

"Very different kind of stay compared to a regular hotell. Nice view from the balcony with monkeys jumping around in the trees. The cottage was also clean and no problem to walk to Ella city centre from it. The guy who saw to the place was very friendly and helpfull. Good breakfast as well. "

"The view was absolutely amazing, but unfortunately the hotel booster pump was directly above our room, & could hear it running all night. The booster pump noise was completed by the smell of the septic tank coming through the bathroom vent, adding to the negative experience of the hotel. The hard mattress and the lack of bedding was the icing on the cake. You’ll probably want to find different accommodation. "

"Lovely friendly staff, good location. Basic room but value for money. But noisy from building work and other guests. "

"The room was nice and clean and the staff were really helpful and friendly. The only real downside was the location which was up at the top of a very steep road which a lot less accessible than portrayed. However, the views from the property were amazing and it was nice to be away from the crazy traffic and noise of Ella town. "

"We had an amazing time, even learnt how to cook too! Taniya was excellent in teaching us. Thank you for looking after us x"

"Very nice staff "

"We had a great stay at Elevate Ella Resort and Spa. The hotel is beautiful, with stunning mountain views and a very nice pool area. Breakfast was varied and tasty. The room was clean and comfortable, and the staff were extremely kind and helpful throughout our stay."