2/10 Terrible
Melinda, Luthersburg
Travelled with family
17 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a reservation for 2 nights for a non smoking bed. When they checked in the first night they had nothing left but stinky and absolutely disgusting rooms. My friend is allergic to any kind of smoke and had a very bad experience with the hotel room. The clerk stated that they may have a room or two that they could look at and when they were on the third floor and no elevator his wife is not able to get up there. These are a couple who are in their mid 60’s. They found a room that was not very clean but by this time they had no other choice. When they got up in the morning after not sleeping well the breakfast was less than desirable and went to a donut shop for breakfast. They took most of their things with them leaving only a few thing in the room for the feeling it wasn’t safe. After a long day out they went to go into their room and heard someone in there. He knocked on the door instead of just opening it for fear of who might be in there and afraid of someone coming in. THE HOTEL RENTED OUR ROOM TO SOMEONE ELSE WHILE WE WERE OUT FOR THE DAY. finally by 1:30am they had to drive 4 1/2 hours back home to NY arriving at 6:00am because all the hotels were booked up for the Bantam show. The clerk said she wouldn’t refund any money for the hotel rooms that were reserved back in February. I want to know who I can call to get the refund back because this was just the worst experience I’ve ever experienced with any hotel ever!!
Melinda
Stayed 2 nights in Jun 2024