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Reviews of AmericInn by Wyndham West Burlington

2.5 out of 5
AmericInn by Wyndham West Burlington
628 S Gear Ave, West Burlington, IA

Reviews

7.2

Good

Rating 10 - Excellent. 176 out of 538 reviews" "
Rating 8 - Good. 140 out of 538 reviews" "
Rating 6 - Okay. 96 out of 538 reviews" "
Rating 4 - Poor. 63 out of 538 reviews" "
Rating 2 - Terrible. 63 out of 538 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

MATTHEW

Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy people all over the parking lot, smell of marijuana everywhere. We did not feel safe. We did not stay so we need credit back from Expedia
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lexus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Austin

Business traveller
Liked: Cleanliness, staff & service
Although they no longer have a hot tub the Massage chair in the lobby was a good bonus
Stayed 5 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Cheryl

Stayed 1 night in Apr 2024

2/10 Terrible

Tanner

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property stunk like air freshner on steroids. Both rooms( i had to be moved for electrical and plumbing reasons) were gross. No vacuuming really appeared done. Stained sheets. Broken plumbing fixtures, empty shampoo and soap bottles and PUBES found in bathroom.
Stayed 2 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We walked in the lobby and it seemed very nice. Then we got into the room and the door to the room was damaged, then in the bathroom the shower curtain was broken and couldn’t take a bath because the plug was broken.. then tried to get in the pool and it was chilly, this was more of a personally preference but couldn’t warm up in the jacuzzi because that was out of service. But the breakfast was good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn

Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needed to be in better condition . Rooms were in poor condition .. holes in walls door locks broke drapes torn
Stayed 1 night in Mar 2024

4/10 Poor

Jillene

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Power went out for a few hours which made the room very hot. There was hair on the pillows and cover when we arrived into the room also.
Stayed 1 night in Mar 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Brian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel smelled like weed!! Got to our room after checking in and the sheets had blood stains on them. Curtains were ripped. We went out to supper and came back the smell was worse and was making my kids sick! We grabbed our stuff and left. Tried to check out and no one was around to check us out. So left the keys at the front desk and went somewhere else!!
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room wasn’t the cleanest, but we did notice how helpful and kind the staff were at this location. I would come back.
Stayed 1 night in Feb 2024

2/10 Terrible

Brittany

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly. But to start off we checked in at 9 pm got into the riom and first the smell of animal hit you, then the frigid cold as the window was wide open. I did inspect the bed thoroughly and there were no bigs. However the carpet wa sticky, the bathroom had someone elses hair all over it. The bottom 8 inches on the interior side of the bathroom door had either molded and fell off, or was chewed off by an animal. But I can't not mention how the entire building smelled atrongly of marijuana through out the halls.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room we stayed in... Hope to get the same one again. The guy working the desk was Amazing!! So Friendly and helpful!!!
Stayed 1 night in Feb 2024

4/10 Poor

Brandy, Chapman

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Frank

Travelled with family
Disliked: Amenities, property conditions & facilities
Smells terrible!!! Was not told the hot tub was out of order. Should have been told in advance. Did I mention the smell?
Stayed 1 night in Feb 2024

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible smell! Beds were very uncomfortable. Did not feel safe due to the lock on the door.
Stayed 1 night in Jan 2024

2/10 Terrible

michelle

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason i booked this hotel was for the hot tub and it was out of order. When we arrived the cops where there because someone got beat up in there room. I had kids and if i could of got refund i would of went some where else. The safety of my kids come first.
Stayed 1 night in Jan 2024

2/10 Terrible

Andy

Stayed 2 nights in Jan 2024

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Telling it like it is..
Just got tired of all the loud women that were staying at the hotel, running up and down the hall. Slaming doors, yelling in the main lobby and right outside the front door. I feel sorry for the people working there having to vacum the upstairs hallway and stairs bunch of chips everywhere. Lastly the window in thr room was cracked open and smelled like weed when we arrived. If there are any questions you wanna ask me just call.
Stayed 1 night in Jan 2024

10/10 Excellent

Micah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My original room that I booked was double booked so the staff was nice enough to upgrade my room for no additional cost!
Stayed 1 night in Jan 2024

2/10 Terrible

Rhonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property!!! Rude staff, very dirty and out dated!! One of the beds in our rooms was caved in and when my husband went to flip over the mattress there was a condom laying there! Doors wouldn't properly shut and no safety features to keep others out of your room!!! Door on the end of the building didn't lock either so anyone could get in. Staff was super rude and at one point when I walked by the front desk there were 3 staff members sitting there laughing about someone out back going into their dumpster. We had to leave 2 days early and find somewhere else to stay but of course they wouldn't refund our money!!!! I can't believe this was a Wyndam property!!! Shameful!! Worse place we have ever stayed!!!

10/10 Excellent

Tyler

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Issues with the bathroom
Friendly staff when we arrived and checked in. The room appeared clean, however there was a soiled pillowcase and the shower drain had corrosion and the bathroom tub plug was moldy. The toilet had water standing around the tile seams. The bottles in the bathtub had product stuck to the outside.
Stayed 1 night in Jan 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm
Nice simple hotel clean and warm
Stayed 1 night in Jan 2024

10/10 Excellent

Micah

Stayed 2 nights in Jan 2024

6/10 Okay

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Went into are room and the hot tub was dirty the couch n night stand was dirty the bathroom was dirty
Stayed 1 night in Jan 2024

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

kylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Maxine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub never works
Stayed 1 night in Dec 2023

4/10 Poor

christie

Stayed 1 night in Dec 2023

6/10 Okay

dorene

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good
Stayed 1 night in Dec 2023

2/10 Terrible

Jim

Travelled with partner
Disliked: Amenities, property conditions & facilities
Broken phone broken tub bar cold breakfast out of order hot tub definitely disappointing for a honeymoon and not worth near what i paid
Stayed 1 night in Dec 2023

4/10 Poor

Lilly

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stay somewhere else!
The lobby was beautifully decorated for Christmas and smelled nice. That’s where the positive ends. This place needs work. A light didn’t work, the body wash bottle was empty, the fitted sheet was too small for the bed, the wifi was useless, soda machine only took $1 bills, ironing board but no iron, the walls were so thin I could hear every word being said AND the snoring from next door. They still have the ancient wall mounted temp control units under the windows. It’s December in Iowa and the heat didn’t work. Worst of all was the noise. I had thought it was guests, and probably partly was, but now I believe it was staff. Kids left alone to run screaming through the halls, doors slamming constantly, someone had a pos vehicle parked right outside our room that they were constantly starting, revving, and just sitting in. If you’re needing sleep, this is NOT the place to go. We were in town for hunting but they refused to start breakfast a little early, where other hotels are happy to accommodate. Also just had a tiny old-fashioned coffee maker in the room and the entire fridge moved around when you opened it. We will never be back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities
Has a bit of an old smoker smell. Otherwise a decent facility.
Stayed 1 night in Nov 2023

6/10 Okay

Parkisha

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from highway
Stayed 2 nights in Nov 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were operational.Staff was outstanding. Rooms were in good condition. The Complimentary BREAKFAST was amazing! Would definitely bring the family back for another stay here.
Stayed 1 night in Nov 2023

8/10 Good

Dave

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

piyush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Stayed 1 night in Nov 2023

10/10 Excellent

Paul E

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay
Stayed 2 nights in Sep 2023

8/10 Good

Allyn

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023