Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Best Western Plus Burley Inn & Convention Center

3 out of 5
Best Western Plus Burley Inn & Convention Center
800 N Overland Avenue, Burley, ID

Reviews

8.8

Excellent

Rating 10 - Excellent. 511 out of 1007 reviews" "
Rating 8 - Good. 356 out of 1007 reviews" "
Rating 6 - Okay. 95 out of 1007 reviews" "
Rating 4 - Poor. 31 out of 1007 reviews" "
Rating 2 - Terrible. 14 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there only a few hours, Everything seemed fine!
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Colleen,We're delighted you had a positive experience during your brief stay. It's wonderful to hear that everything met your expectations, and we look forward to welcoming you back for another memorable visit.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Deanna, Rainier

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff at check in was fantastic. The room was ok. However, as a former facility manager, my husband always checks room filters. They were disgusting. The restaurant attached was great, as was their staff. We will definitely make this our regular stop on our Denver stop.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Deanna,Thank you for sharing your experience with us. We're delighted to hear that our team at check-in provided fantastic service and that you enjoyed our restaurant and its staff. However, we're concerned about the condition of the room filters and will address this immediately. We look forward to welcoming you and your husband back as regular guests during your stops in Denver.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the Spud lounge. Great drinks, friendly people and Karaoke! The breakfast was also very good, big selection and the room was clean and comfortable.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Sheila, Thank you for your perfect rating of Best Western Plus Burley Inn & Convention Center! We're so pleased to hear you had an amazing time at Spud Cellar. It's the perfect place to unwind with a drink and make some fun karaoke memories! We appreciate you also highlighting our delicious breakfast and clean, comfortable accommodations. It would be an honor to welcome you back soon so you may enjoy our beautiful courtyard oasis, and have another wonderful stay! Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Sharon,Thank you for your perfect rating! We're thrilled our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. It was a pleasure having you here, and we hope you return to Best Western Plus Burley Inn soon!Sincerely,Best Western Plus Burley Inn

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Diane on 20 May 2024
Thank you for taking the time to give us a score. WE appreciate it. We thank you for being our guest at our Best western Plus in Burley. Please come back again.

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Amenities
Great hotel for the price, I'd stay here again when passing through!
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Michael,Thank you so much for the feedback. We're so happy to know that our wonderful value was perfect for your needs! It would be a pleasure to host you again soon, so hurry back. Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Curtis, Loveland

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Curtis,Thank you for your review. We hope you enjoyed your stay, and we'd love to welcome you back anytime!Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
See above.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Mary,Thank you so much for your five-star review! We're delighted you enjoyed your experience and can't wait to host you again!Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Michael, Lewiston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was prompt and courteous
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Michael,It was a pleasure to host you at Best Western Plus Burley Inn & Convention Center. We're glad you experienced a seamless check-in! Please stay with us again next time you're in town. Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Diane on 20 Apr 2024
We agree you. WE try to be very good. We are pleased that your time with us was good. WE hope that your travels bring you back to Burley soon.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Linda,We're delighted you enjoyed your stay at Best Western Plus Burley Inn & Convention Center! Please come see us again soon.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sauna and ice plunge.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Alan,Thanks so much for your excellent review of Best Western Plus Burley Inn! We're happy to hear you enjoyed our year-round outdoor hot tub and seasonal pool. It was a pleasure to host you, and we'd love to welcome you back anytime.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Diane on 12 Feb 2024
Thank you for the fantastic score. WE are so pleased that you had a great stay with us in Burley. We do have a fantastic full service property here in Burley. Please be our guest again.

10/10 Excellent

Clayton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Diane on 6 Feb 2024
Thank you for staying with us in Burley. We take great pride in extending a wonderful experience to our guests. We would like to invite you back anytime to stay with us again.

10/10 Excellent

CLARENCE

Stayed 1 night in Dec 2023
Response from Diane on 31 Dec 2023
Thank you for the 5 star review. Thank you for staying with us at our Best Western Plus. Please make us your go to place when traveling to Burley.

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Nov 2023
Response from Diane on 24 Dec 2023
Thank you the perfect score. We are very pleased that your time with us was good. We hope that your travels bring you back this way soon. Happy holidays.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Jane,Thank you for your review! We're glad our hotel's convenience significantly added to your experience. We look forward to welcoming you back for another comfortable and effortless stay!Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Diane on 27 Nov 2023
Thank you for the 5 stars and thank you for staying with us in Burley. We are so pleased that you had a great stay. Come back anytime.

6/10 Okay

Mark

Stayed 1 night in Nov 2023
Response from Diane on 24 Dec 2023
Thank you for being our guest in Burley. WE are always trying to improve our guests stay. We would like to invite you back anytime.

6/10 Okay

Jorge

Stayed 1 night in Nov 2023
Response from Diane on 13 Nov 2023
We appreciate you taking the time to give us a review. We are always trying to improve our guests stay. We invite you back anytime.

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from Diane on 27 Nov 2023
Thank you for staying at our Budget Motel. We are so happy that your time with us was wonderful. We would like to invite you back to be our guest anytime.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Diane on 13 Nov 2023
Thank you for the 5 star review. We are pleased that you enjoyed your time our Burley Inn. We would like to invite you back to be our guest again.

10/10 Excellent

Martha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful and clean motel.
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Martha,Thank you for your five-star review! We're thrilled to hear you found our property beautiful and clean. Your kind words are a true testament to the experience we aim to provide our guests. We can't wait to welcome you back for another outstanding stay!Sincerely,Best Western Plus Burley Inn

2/10 Terrible

Everardo

Stayed 1 night in Oct 2023
Response from Diane on 13 Nov 2023
Thank you for being our guest. We can see from the score that you rated us that we have work to do. WE hope that you verbally expressed those concerns to our front desk so that we can be better.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Michael,Thank you for the outstanding rating of your recent stay at Best Western Plus Burley Inn. We're glad you had a wonderful experience with us. It would be our pleasure to host you again in Burley, so come back soon!Sincerely,Best Western Plus Burley Inn

8/10 Good

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Diane on 15 Oct 2023
Thank you for staying with us in Burley. We appreciate the rating. We are pleased that you had a good experience. Be our guest again anytime.

8/10 Good

Connie, Omak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like bathroom.
Stayed 1 night in Oct 2023
Response from General Manager on 7 Oct 2023
Dear Connie,Thank you for your feedback. We're glad to hear your overall experience was good, but we take note of your thoughts on the bathroom. Your insights help us identify areas for improvement as we aim to make every aspect of the stay enjoyable for our guests. We appreciate your input.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super property... beautiful grounds and comfortable room!
Stayed 1 night in Oct 2023
Response from General Manager on 3 Oct 2023
Dear Becky, It was wonderful having you as our guest recently. We work hard to meet expectations like yours, and we’re happy to hear our lovely facility and comfortable accommodations hit the mark for you. Thank you for taking the time to share your experience, and we hope to welcome you back soon!Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Diane on 9 Oct 2023
Thank you for the fabulous rating. We are so pleased that you had a great experience at our Best Western in Burley. We do have a really great full service property. Come back anytime.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love they have free EV charging (4 spot), the backyard and pool area is really beautiful, the restaurant has good food and dessert. The only thing i did not like is that the tolet seat was broken off and we report it, they said they will take care and when we come back it was still the same, they never fixed or replace it.
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Vanesa, It was such a pleasure having you stay with us during your recent trip to Burley. Thank you so much for your kind words about our restaurants' tasty offerings and our courtyard oasis and for mentioning our convenient electronic vehicle charging. That said, we apologize for the inconvenience with the toilet seat in your room, and we'll be sure to have maintenance rectify it promptly. Thank you for your great review, and we hope to welcome you back to Best Western Plus Burley Inn again soon.Sincerely,Best Western Plus Burley Inn

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an old facility, but pretty well maintained. We especially appreciated a quick, convenient dinner in the Spud lounge. It offered a light meal and drink, with prompt service without the need to find a typical restaurant. The price was also quite reasonable.
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Philip,We're delighted to hear that you appreciated the aesthetics of our facility and enjoyed your dining experience. Thank you for sharing your positive experience at Best Western Plus Burley Inn, and we hope to welcome you back in the future!Sincerely,Best Western Plus Burley Inn

8/10 Good

Burnis

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property appeared dated and not very well kept!!
Stayed 1 night in Sep 2023
Response from General Manager on 16 Sept 2023
Dear Burnis,Thank you for staying with us and for taking a moment to let us know about your experience. We appreciate your feedback, as it helps us to identify improvement areas. It was a pleasure having you as a guest, and we look forward to seeing you again soon!Sincerely,Best Western Plus Burley Inn

10/10 Excellent

carol

Stayed 1 night in Sep 2023
Response from Diane on 1 Oct 2023
Thank you for the wonderful score. We are thrilled that you had a great experience at our beautiful Best Western. Please stay with us again when traveling to Burley.

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, el personal de limpieza y la Señora que atiende en el area de desayunos es muy amable, muy buen servicio, lo único que me causó un poco de incomodidad es que el cuarto olía un poco a humedad o como si la carpeta estuviera húmeda. Pero todo lo demás muy bien, las camas muy cómodas y silencioso el lugar
Stayed 3 nights in Sep 2023
Response from General Manager on 8 Sept 2023
Dear Ana,It was a delight to have you as our guest at Best Western Plus Burley Inn & Convention Center, and we are thrilled that, other than the slight smell, you had such a wonderful experience. Thank you for sharing all of your kind compliments about our friendly staff and peaceful, comfortable accommodations. We hope to have the honor of welcoming you back again soon.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burley Best Western
Excellent bed with lots of great pillows! Enjoyed my stay and will return.
Stayed 2 nights in Aug 2023
Response from General Manager on 5 Sept 2023
Thank you for visiting Best Western Plus Burley Inn. We understand the importance of a great night's sleep, so we're thrilled you loved our comfortable bed. Come back soon!Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hubby and son stayed here while driving to Denver from Oregon (college drop off). Very nice, clean, nice staff, great pool. Hubby commented how nice it was (and he never says anything) - so GOOD!
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Jennifer,We were happy to host your son and husband at Best Western Plus Burley Inn on their trip to Oregon, and we're so pleased they both enjoyed the pool. Our friendly staff will also be glad they felt welcome during their visit. We hope to see them both again soon and that they'll have a chance to enjoy the relaxing courtyard.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Dana

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a surprise! Driving up I was slightly sad to see it was a motel, but then the surprise! The checkin was very easy. I was traveling with a dog, so I was out in the “pet” room area of the motel - the room was on the outside of the courtyard (which was a good thing for lack of noise!), and the room was so nice! Very clean, excellent amenities, fantastic water pressure and temperature, and comfortable beds. The breakfast was amazing - many things hot and cold to choose from! I highly recommend this motel/hotel!
Stayed 1 night in Aug 2023
Response from General Manager on 2 Sept 2023
Dear Dana,Thank you for sharing this lovely review of your stay at Best Western Plus Burley Inn. It was our pleasure to warmly welcome you and your dog to our property, and we're thrilled you liked our comfortable accommodations and quiet courtyard. Come back soon!Sincerely,Best Western Plus Burley Inn

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Very comfortable hotel with lot lots of amenities. Beds were very comfortable and the room was clean. Have stayed here before and will stay again.
Stayed 1 night in Aug 2023
Response from General Manager on 2 Sept 2023
Dear Linda,Our team always strives to provide our guests with clean and comfy accommodations, so we're happy to know that you enjoyed that during your visit. Thank you so much for your perfect rating, and we hope to see you again soon. Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Steven, Arvada

Stayed 1 night in Aug 2023
Response from Diane on 23 Sept 2023
Thank you for the 5 stars!! We do love a good review. We are so pleased that you had a great experience at our Best Western here in Burley. WE would like to invite you back to be our guest anytime.

10/10 Excellent

Rick

Liked: Amenities
Enjoyed my stay nice room thank you
Stayed 2 nights in Aug 2023
Response from General Manager on 30 Aug 2023
Dear Rick,We're delighted to know that you enjoyed our wonderful accommodations during your visit! Thank you so much for your review and we hope to see you again soon. Sincerely,Best Western Plus Burley Inn

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Best Western was very nice but the dining options are limited in Burley. We found the Boathouse at Burley open and were very impressed. Its on the river to the west of town on Rt 30. It would be nice if this BW had a restaurant list but we found it,
Response from General Manager on 28 Aug 2023
Dear David,Thank you for the outstanding rating of your recent stay at Best Western Plus Burley Inn & Convention Center. We're glad you enjoyed our lovely facility. Your suggestion is important to us, and we'll use your comments as we continuously work to improve our guests' experience. It would be our pleasure to host you again in Burley.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Diane on 28 Aug 2023
Fantastic, we love a 10 out of 10. We are very happy that you had a great experience at our place. We would like to invite you back to be our guest anytime.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice grounds.
Friendly staff and the grounds are pretty. They have a volleyball sand court, corn hole, pool and hot tub, nice fire pit and more!
Stayed 1 night in Aug 2023
Response from General Manager on 26 Aug 2023
Dear Nicholas,Thank you for being our guest at Best Western Plus Burley Inn and for taking the time to share such a lovely review. We are thrilled you were impressed with everything from our wonderful staff to our beautiful property and our endless amenities. It would be a pleasure to welcome you back so you have another opportunity to enjoy all we have to offer.Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, clean and comfortable and the service was great at the front desk. The outdoor pool and hot tub and grounds are lovely. We really enjoyed them. The Perkins restaurant did not have good food however. We were disappointed in that. I'll never eat there again.
Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
From our comfortable rooms and friendly staff to our refreshing pool, we are thrilled you had a great stay with us at Best Western Plus Burley Inn! That said, we have noted your feedback about your meal at Perkins and will share your comments with their team. Nevertheless, it was a treat hosting you, and we hope you'll revisit us the next time your travels bring you our way!Sincerely,Best Western Plus Burley Inn

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, bottom level. It was a bit noisy as we had the last room next to the door that goes outside.
Stayed 1 night in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Julie,Thanks for visiting Best Western Plus Burley Inn. Our housekeeping team will be happy you appreciated your clean and tidy room. While it's unfortunate you could hear any outside noise, we trust you still had a comfortable night's sleep. Safe travels, and come back soon. Sincerely,Best Western Plus Burley Inn

8/10 Good

LaDana

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Diane on 10 Aug 2023
Thank you for staying with us in Burley. We are pleased that you had a great time at our place. We hope that you were able to enjoy our full service property and our gorgeous courtyard. Come back anytime.

8/10 Good

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We arrived 45 minutes early, our room was ready, but in order to check in early they wanted $20! Makes no sense and is insulting! Trying to tax us for a room that’s ready is ridiculous! The front desk girl was rude and completely humorless. Don’t think I’d ever return. Senseless way to treat a customer!
Stayed 2 nights in Aug 2023
Response from General Manager on 12 Aug 2023
Dear Gerald,Thank you for taking the time to share your feedback, and we regret to hear about your negative experience with our front desk. We expect our staff to show our guests top-notch customer service, and we sincerely apologize for our lapse in hospitality. We are always looking for ways to improve our accommodations, and your comments are invaluable to us. Your satisfaction is important to us, and we hope to restore your faith in our hotel by providing you with the stay you deserve in the future. Sincerely,Best Western Plus Burley Inn

10/10 Excellent

Josh

Stayed 1 night in Jul 2023
Response from Diane on 10 Aug 2023
Thank you for the great rating that you gave us. We are so pleased that you had a great experience at our beautiful Best Western in Burley. Thank you for staying with us and please be our guest again.

10/10 Excellent

Darryl D

Stayed 1 night in Aug 2023
Response from Diane on 28 Aug 2023
Thank you for the 5 stars. WE are pleased that your time with us was great. We do have a lovely property here in Burley. Please be our guest anytime.

6/10 Okay

Christopher

Liked: Staff & service
Very noisy location with motorcycles buzzing close by all night. Nice courtyard and conveniently located next to Perkins. Odd bathroom design. Coffee maker in bathroom?! Yikes! Could use updating. Not bad, but not great either.
Stayed 1 night in Jul 2023
Response from Diane on 31 Jul 2023
Thank you for the review. I am sorry to hear that there was a noisy problem. Yes, we do have a nice courtyard and many conveniences being a full service property. I appreciate your feedback about the coffee maker location. We will address this feedback. Thank you for staying with us and please be our guest again.