2/10 Terrible
Katherine, spring creek
Travelled with partner
12 Jun 2024
Disliked: Staff & service, amenities
This place is just awful. The room was beautiful… the staircase and ceilings were beautiful. The door guys were wonderful the lady at check in… not so wonderful.. our roof was leaking the whole time we were there. The restaurant staff was absolutely rude. Spent two hours in there and they never filled our water glasses or asked us if we wanted refilling our cocktails. The food was pretty good but it wasn’t hot. It was better when I ordered room service. I was here for a work trip and I came to relax, enjoy the spa, and work on my laptop in between meetings. These people treated me like I was low rent scum and I would not recommend staying here at all. The manager even messaged me basically telling me that I had no reason to complain because it was pretty there and my bed was comfortable. I’m sorry but if I’m paying for a five star hotel I want five star service. As a business owner my entire staff would be fired for the way these people treated me.
I spent about 2 hours in the spa. It was very underwhelming and the lady that massaged Me wasn’t welcoming at all which made it really awkward. Please spend money somewhere better… it’s pretty, but not pretty enough to be treated like trash. The manager alone is a great reason to not go there. Id advise corporate to remove him. Thanks for guaranteeing that I never do business in Budapest ever again. Also… the homeless population outside the building is crazy. So much crime out there… unsafe… rude and just awful place.
Katherine
Stayed 3 nights in Jun 2024