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"We received a suite upgrade. It was like staying in a small apartment. Staff was great and the pool area was beautiful and active."

"Nice, basic, clean, no frills"

"My husband travels to Chattanooga several times a year for work and usually stays here because of the location next to the Convention Center. We have had great experiences in the past, which made this stay especially disappointing. The biggest issue was cleanliness. We booked a two bedroom suite with a pull out couch, and it was clearly not properly cleaned. There was white dog hair all over the couch, and my son ended up covered in it when he sat down. I had to call housekeeping to vacuum it. There were also pieces of pet food left on and under the dining table. We won’t even talk about whatever was on the walls by the trash cans (pictures attached). We spoke with another frequent guest who said she found someone else’s underwear in her sofa bed, which is completely unacceptable. The pool has always been advertised as heated, but has never been warm. This time the heated hot tub was also out of service. When asked about it, an employee said “it’s going to be awhile” and walked away. The hotel feels worn and the evening social was very underwhelming compared to past stays. Unfortunately, we will not be staying here again even though historically it was our go-to. "

"Everything was perfect and the muffins in the morning were amazing!"

"Parking was a nightmare. Had to create parking spots and hope to not get towed. Beds were uncomfortable and tiny. "

"We really had a great time! The staff was friendly, the location was great, and it was a nice experience overall!"

"The staff was courteous, friendly and helpful. Televisions in the room lacked streaming services. The hotel is currently undergoing renovations. There are no service lifts for work crews and cleaning staff. Everyone uses the same lifts which is a less than optimal guest experience. "

"Was a fine stop for quick overnight Usually but a days inn family but it was clean and the mountains were pretty "

"Breakfast was superb! Easy parking, and the staff was very pleasant. Wish i could stay longer"