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Reviews of Hotel Metropole

3.5 out of 5
Hotel Metropole
31 Place de Brouckere, Brussels

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Ian, Flitwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classically stylish and affordable, in a great location.
Stayed 3 nights in Feb 2020
Response from Hotel Metropole on 2 Mar 2020
Dear Ian, Thank you for your review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Hotel Metropole on 24 Feb 2020
Dear guest, Thank you for great review. We are glad to hear that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

4/10 Poor

Katie

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel of 2 half’s
A hotel of 2 half’s. Initially we were put in the left side of the hotel in a large room which was very dated and needed redecorating. The noise above kept us awake all night, very loud voices and banging, the room was also extremely hot. We asked to move and the reception staff put us in the right side of the hotel. A different world, lovely decoration, quality room with working heat controls. Hospitable staff but you would have to be careful which side of the hotel you were put on.
Stayed 2 nights in Feb 2020
Response from Hotel Metropole on 19 Feb 2020
Dear Katie, Thank you for your feedback. We are sorry to hear that your first room didn't meet your expectations. However, we are glad that you appreciated the second one. Your feedback will be taken into account in order to improve our hotel in the future. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Hotel Metropole on 13 Feb 2020
Dear Kate, Thank you for your wonderful review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff - lovely hotel highly recommended
Stayed 2 nights in Feb 2020
Response from Hotel Metropole on 13 Feb 2020
Dear Alex, Thank you for your wonderful review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

6/10 Okay

Alice

Terrible breakfast
Overall the hotel is ok. The location of the hotel is excellent, entrance to metro is right in front of the hotel. Also very close to city centre. The reception and entrance hall are grand and beautiful, that’s where the superlative end. The room is in desperate need for update, the walls and carpets feel dirty. For 5* hotel the room lacks tea / coffee making facilities and other amenities expected. The staff is nice and polite enough, but nothing extra and the worst of it is probably food. The room service quality is underwhelming, while the breakfast is just a rip off. Fake eggs, fake fruit juices and terrible coffee, no fresh vegetables and lack of fruit beside apples and tinned fruit salad. Not worth paying extra, not worth 5* hotel. So overall the value for money is not there.
Stayed 3 nights in Feb 2020
Response from Hotel Metropole on 10 Feb 2020
Dear Alice, Thank you for your review. We are glad that you enjoyed the location of our hotel. However, we are sorry to hear that your stay didn't meet your expectations. On behalf of our entire team we would like to apologize for the inconvenience you faced and ensure you that it is not a representative experience in our hotel. Your feedback has been transfered to our management team in order to avoid this kind of situation in the future. Kind regards, Hotel Metropole

6/10 Okay

Stephanie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Hotel Metropole on 4 Feb 2020
Dear guest, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
A classic looking building and atmosphere give you a sense of an old-world feel. I ordered a large room on the 6th floor and had a balcony.
Stayed 3 nights in Jan 2020
Response from Hotel Metropole on 31 Jan 2020
Dear guest, Thank you for your review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
This hotel is very beautiful and my room was large, clean and quiet. But I paid extra for the breakfast which was a huge disappointment. Powdered eggs, low quality food, and when I said this to the reception when check in out I received a very cold (somewhat rude) response. I would highly recommend not having the breakfast at the hotel, and instead eat at The Avocado Show or Peck 47 (very close to the hotel and delicious breakfasts).
Stayed 2 nights in Jan 2020
Response from Hotel Metropole on 29 Jan 2020
Dear guest, Thank you for your review. We are glad that you appreciated our hotel. However, we would like to apologize for the inconvenience you experienced at the reception and with the breakfast. Please note that your feedback has been shared with our management team in order to avoid this kind of situation in the future. Nevertheless, we would like to ensure you that it is not a representative experience in our hotel and it would be our pleasure to welcome you back. Kind regards, Hotel Metropole

10/10 Excellent

Cori, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with the most fabulous Art Nouveau elevator. The rooms are updated with very nice bathroom fixtures.
Stayed 2 nights in Jan 2020
Response from Hotel Metropole on 27 Jan 2020
Dear Cori, Thank you for your feedback. We are glad that you are enjoying your stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

2/10 Terrible

shu lok malik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 5-stars hotel!
It spent an hour to check in because they gave a wrong room key, lucky, the room is untidy and peoples are still occupied, and the type of the room is not the one that I was booked. There is no tea/coffee maker in room, it is not the same standard of 5-stars hotel. When I was check out, I paid the city tax by cash (EURO$22), I did not have the change and a receipt, and told them please don't charge to my credit. After a week, I found Euro$21.2 is charged to my Credit card. I wrote an email and message via facebook yesterday, but there is no respond! Is it a 5 stars hotel service? I have noticed that "for any urgent matter, please contact: fo@metropolehotel.be"", but, there is still no reply! For the person in charge of this hotel, if they receive my comment, please leave a name, tittle, and email to handle my complaints.
Stayed 5 nights in Dec 2019
Response from Hotel Metropole on 22 Jan 2020
Dear Mr. Malik, Thank you for your feedback. We are really sorry to hear that you had a bad experience in our hotel. On behalf of our entire team we would like to apologize for the inconvenience you experienced. Please note that we have transfered your feedback to our accountant as well as our management team in order to avoid this kind of situation in the future. Nevertheless, we would like to ensure you that it is not a representative experience in our hotel and to once again apologize for this situation. Kind regards, Hotel Metropole

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Received an excellent level of service from Andrea on the front office reception desk in resolving the issues with our booking which expedia had failed to address
Stayed 3 nights in Jan 2020
Response from Hotel Metropole on 16 Jan 2020
Dear, Thank you for your feedback. We are glad that your issue was resolved by our employee. We hope that you had a pleasant stay overall. Our team looks forward to welcoming you back. Kind regards, Hotel Metropole

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Hotel Metropole on 15 Jan 2020
Dear Andrew, Thank you for your wonderful review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we stayed here in 2017, it was in a great location, plus we got two free beer with the room. The restaurant in the hotel was also great!
Stayed 3 nights in Apr 2017
Response from Hotel Metropole on 8 Jan 2020
Dear guest, Thank you for your wonderful review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Hotel Metropole on 27 Dec 2019
Dear guest, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels Christmas Market
Really enjoyed our stay comfortable rooms well equipped bathroom clean tidy Hotel staff friendly and helpful
Stayed 2 nights in Dec 2019
Response from Hotel Metropole on 26 Dec 2019
Dear Paul Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very average
Rooms were not great and not as good as it looks in the photos. Rooms are very basic and like a 3 star hotel. Bed was not comfortable. There were stain on the carpet. Our room wasn't cleaned until i had asked reception at 6pm. Overall i would say it was a 3 star experience.
Stayed 2 nights in Dec 2019
Response from Hotel Metropole on 23 Dec 2019
Dear guest, Thank you for your review. We are sorry to hear that your room didn't meet your expectations. On behalf of our entire team we would like to apologize for the inconvenience you experienced during your stay. Your feedback will be taken into account in order to improve our facility in the future. Kind regards, Hotel Metropole

10/10 Excellent

Bryan

Stayed 2 nights in Nov 2019

2/10 Terrible

architect, Chicago

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It is a grand old hotel, but run down. Not maintained, nor remodeled, service below any acceptable level.Understaffed.
Stayed 4 nights in Oct 2019
Response from Hotel Metropole on 6 Dec 2019
Dear guest, Thank you for your review. We are sorry to hear that your stay didn't meet your expectations. On behalf of our entire team we would like to apologize for the inconvenience you experienced. Your feedback will be taken into account in order to improve our service and facility in the future. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Hotel Metropole on 19 Nov 2019
Dear guest, Thank you for your review. We are delighted that you had a great stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Hotel Metropole on 13 Nov 2019
Dear guest, Thank you for your review. We are sorry that your stay didn't fully meet your expectations. Our team stays at your disposal if you would like to share in more details your experience. Kind regards, Hotel Metropole

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hotel Metropole on 13 Nov 2019
Dear Mark, Thank you for your wonderful review. We are glad that you enjoyed your stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Carlo A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Hotel Metropole on 13 Nov 2019
Dear Carlo, Thank you for your wonderful review. We are delighted that you enjoyed your stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Metropole on 4 Nov 2019
Dear George, Thank you for your great review. We are happy that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hotel Metropole on 4 Nov 2019
Dear guest, Thank you for your review. We are glad that you enjoyed your stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, this is a very old hotel with the most beautiful architecture from its era. Located in an awesome location. Walking distance to most major tourist points of interest. The room was spacious, clean and beautiful. Close to restaurants, shopping and old town. Hi recommended.
Stayed 3 nights in Oct 2019
Response from Hôtel Metropole on 4 Nov 2019
Dear guest, Thank you for your review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

4/10 Poor

Dina, NYC

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is old and needs to be renovated. The AC doesn’t work. If they renovated the hotel it would be a great place to stay but until then I don’t recommend this hotel.
Stayed 3 nights in Oct 2019
Response from Hotel Metropole on 4 Nov 2019
Dear Dina, Thank you for the time you took to share with us your feedback. We are sorry to hear that your stay didn't meet your expectations. On behalf of our entire team we would like to apologize for the inconvenience. Your feedback will be taken into account in order to improve our service and facility in the future. However, we would like to ensure you that it is not a representative experience in our hotel and it would be our pleasure to welcome you back soon. Kind regards, Hotel Metropole

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Location was great Food prices were extremely high - 28 euros for a continental breakfast!
Stayed 2 nights in Oct 2019
Response from Hotel Metropole on 30 Oct 2019
Dear guest, Thank you for your review. We are glad that you enjoyed the location of our hotel. However, we are sorry to hear that the breakfast didn't meet your expectations. Please note that your feedback will be taken into account in order to improve our service. Kind regards, Hotel Metropole

8/10 Good

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels stay
Stayed 3 nights in Oct 2019
Response from Hotel Metropole on 16 Oct 2019
Dear Sunil, Thank you for your review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

4/10 Poor

HK, Chicago

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is an old hotel and the ground floor décor/marble and other decoration is impressive. Seating areas are not great. There is no real lobby space where groups of people can sit and relax - unusual for a property such as this. The real problem with the hotel are the rooms. I was put in a "renovated" room. Probably renovated 10-20 or more years ago. It was plain with uncomfortable chairs and a badly designed, yet large, bathroom. The carpet was clearly old, and stained. I suggest getting rid of the tubs and providing a decent shower. Taking a shower resulted in a flood on the floor - I asked for this to be fixed, but it was apparently not fixable. There were two sinks, but no counter space. The Internet did not work properly and also apparently could not be fixed. What I liked - spacious room with a desk. Good storage space in the room. Friendly and helpful staff.
Stayed 5 nights in Oct 2019
Response from Hotel Metropole on 14 Oct 2019
Dear HK, Thank you for your feedback. We are sorry to hear that your stay didn't meet your expectations. On behalf of our entire team we would like to sincerely apologize for the inconvenience you experienced. Your feedback will be taken into account and shared with our management team in order to improve our facility and service in the future. Nevertheless, we would like to ensure you that it is not a representative stay in our hotel and it would be our pleasure to welcome you back soon. Kind regards, Hotel Metropole

10/10 Excellent

MaureenCarpente, Lakeport, California, USA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were wonderful and helpful. The room was lovely overlooking the plaza, comfortable with a lovely bathroom and separate toilet. The lobby was magnificent, and their cafe was quite good. We all (four women) truly enjoyed our stay.
Stayed 2 nights in Oct 2019
Response from Hotel Metropole on 9 Oct 2019
Dear Maureen, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Fatjet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hotel Metropole on 7 Oct 2019
Dear Fatjet, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Hotel Metropole on 7 Oct 2019
Dear guest, Thank you for your wonderful review. We are delighted that you enjoyed your stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Metropole on 7 Oct 2019
Dear Rainer, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Sofiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hotel Metropole on 3 Oct 2019
Dear Sofiya, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

James

Stayed 1 night in Sep 2019

8/10 Good

Eileen

Liked: Cleanliness, staff & service, room comfort
Lovely old hotel in the heart of Brussels. Retaining much of its former glory, beautiful ceilings, lovely rooms.
Stayed 2 nights in Sep 2019
Response from Hotel Metropole on 30 Sept 2019
Dear Eileen, Thank you for your review. We are glad that you enjoyed your stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised to find that this is a traditional hotel that once hosted a physics conference attended by Curie and Einstein. The decoration and appointment of the rooms were excellent.
Stayed 1 night in Sep 2019
Response from Hotel Metropole on 21 Nov 2019
Dear, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite Brussels Hotel
The usual excellent and comfortable stay at stylish hotel with real character as well as historical significance
Stayed 2 nights in Sep 2019
Response from Hotel Metropole on 18 Sept 2019
Dear Allen, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

2/10 Terrible

Michael

Disliked: Property conditions & facilities, room comfort
The pictures online were nothing like the room we stayed it. We were looking for old European charm, but all there was after you left the lobby was old, outdated, and stale. Very disappointing!
Stayed 2 nights in Sep 2019
Response from Hotel Metropole on 18 Sept 2019
Dear Michael, Thank you for your review. We are sorry to hear that your room didn't meet your expectations. On behalf of our entire team we would like to apologize for the inconvenience you faced during your stay. Your feedback will be taken into account in order to improve our facility in the future. Nevertheless, we would like to ensure you that it is not a representative experience in our hotel and it would be our pleasure to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Hotel Metropole on 11 Sept 2019
Dear guest, Thank you for your great review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

8/10 Good

Mary, Ireland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was our first stay at the Metropole despite having visited Brussels many times. It’s the grand old lady of Brussels hotels. The common areas & the cafe are beautiful.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! The hotel was clean and the rooms were amazing.
Stayed 3 nights in Aug 2019
Response from Hotel Metropole on 9 Sept 2019
Dear guest, Thanks for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, close to all amenities and food restaurants.
Stayed 3 nights in Aug 2019
Response from Hotel Metropole on 9 Sept 2019
Dear guest, Thanks for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Hotel Metropole on 9 Sept 2019
Dear guest, Thanks for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Hotel Metropole on 6 Sept 2019
Dear Guest, Thank you for your wonderful review. We are glad that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Hotel Metropole on 4 Sept 2019
Dear guest, Thank you for your wonderful review. We are glad that you enjoyed your stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Hotel Metropole on 3 Sept 2019
Dear guest, Thank you for your wonderful review. We are delighted that you had a pleasant stay. Our team looks forward to welcoming you back soon. Kind regards, Hotel Metropole

6/10 Okay

Verified traveller

Liked: Cleanliness
The bell hop was the nicest staff member, as were the technicians that came to check on the broken air conditioner in our room
Stayed 1 night in Aug 2019
Response from Hotel Metropole on 29 Aug 2019
Dear, Thank you for your review. We are sorry that your stay didn't fully meet your expectations. On behalf of our entire team we would like to apologize for the inconvenience you faced with the air conditioning. Your feedback will be taken into account in order to avoid this kind of issue in the future. Nevertheless, we would like to ensure you that it is not a representative experience in our hotel and it would be our pleasure to welcome you back soon. Kind regards, Hotel Metropole