Hello Irina, Thank you for your review of your recent stay.We're delighted to hear that you found our team to be kind and helpful; our staff is indeed dedicated to providing exceptional service. Additionally, we are pleased that you appreciated the hotel's unique decor, inspired by the nearby Botanical Garden, which adds a distinct charm to our establishment. We understand that not every aspect of your stay met your expectations, and we regret to hear that the dining experience did not fully satisfy your palate. Although we often receive compliments for our eco-friendly and locavore food offerings at SERRA, we recognize that taste is subjective, and we continuously strive to cater to diverse preferences. Your comments on room cleanliness and hotel condition have been noted. We take pride in our recent 2020 renovations and our commitment to cleanliness, with daily housekeeping services to ensure a comfortable stay for all our guests.We hope to see you soon.Cheers,Elena, General Manager

Hi Marc-André, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.We appreciate your endorsement of the quality and style of our accommodations.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager

Hi Amadou, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager

Hi Jay, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.We are thrilled to hear that your stay at Hotel Indigo Brussels - City was remarkable and that our team's service contributed to your peaceful experience. Your acknowledgment of the staff's helpfulness and accommodation is greatly appreciated; we always strive to deliver exceptional service. It's delightful to know that our prime location next to the metro station enhanced the convenience of your visit, and that you found our amenities to be comprehensive and satisfactory. We're also glad that the room cleanliness, hotel condition, and the room amenities met your expectations, reflecting our dedication to providing a high-quality experience.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager

Hi Ali, Please accept our sincere thanks for this kind feedback about the Indigo Brussels City.Thank you for highlighting our prime location with convenient metro access, and we're delighted to hear that you found our rooms both spacious and immaculately clean for your group. Our team is thrilled to know that our on-site dining options added to your experience, even with the myriad of choices just across the street. At Hotel Indigo Brussels - City, we pride ourselves on offering a variety of culinary delights and a comfortable stay in the heart of Brussels.We look forward to a return visit from you in the future.Best wishes,Elena, General Manager

Dag Monica,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.Elena, General Manager

Hi Rebeca,Thank you for such a positive review.We're thrilled to hear that you appreciated the cleanliness of your room and the friendliness of our staff; our team at Hotel Indigo Brussels City prides itself on maintaining the highest standards of cleanliness and guest service. Your commendation on our ideal location reaffirms our commitment to offering convenience and accessibility to our guests, being just a short walk from both Brussels Central and Brussels North stations. We are delighted that these highlights contributed to your willingness to stay with us again.It would be our pleasure to have you return on another occasion. Very best wishes,Elena, General Manager

Bonjour,Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Ce serait une joie de vous accueillir à nouveau pour un séjour 100 % réussi !Elena, Directrice générale

Hi Tammy,Thank you for your kind review.We're delighted to hear that the ambiance and the service provided by our team at Hotel Indigo Brussels - City met your expectations and that our staff's dinner recommendations were helpful for your family. Your appreciation for the room cleanliness and amenities reinforces our commitment to providing an exceptional experience for our guests. We are also glad that the hotel's overall condition contributed positively to your stay.We look forward to welcoming you again soon.Best wishes,Elena, General Manager

We're thrilled to hear that our staff, particularly Alexis, made such a wonderful impression during your stay and were able to accommodate an early check-in and room upgrade for your mother's birthday celebration. It's great to know the comfort and cleanliness of your room met your expectations, along with the distinctive green interior reflecting our Botanical Garden theme. Our central location near the city center and North Station is indeed one of the aspects our guests appreciate the most for convenience. Rest assured that at Hotel Indigo Brussels City, we strive to provide unique and memorable experiences through our dedicated service and attention to detail.We hope to see you again. Kind regards,Elena, General Manager

Hello Daniel.Thanks for taking the time to share your review with us.We're thrilled to hear that you enjoyed our breakfast and appreciated the cleanliness of our property. It's also a delight to know that you received excellent service from our staff; they strive to offer the warmest welcome to all who visit. However, we take note of your comment regarding the size of the rooms. While some guests find our boutique rooms cozy and adequate, we understand that space is a valuable commodity, especially for those who desire more room to unwind. We're continuously seeking ways to enhance our guest experience and your feedback is invaluable in this process. Please rest assured that we provide a variety of room sizes, and upon a future stay, we would be more than happy to assist in selecting a room that meets your space requirements.We can’t wait to see you again.Cheers,Elena, General Manager

Hi Vasco,Thanks for taking the time to share your feedback.We are sorry to hear of the issue you had with the shower and regret that you did not make us aware during your stay as our team is always ready to assist with any concerns you may have. We will pass on your comments about the issues with your room to our maintenance team so they can be looked into.We hope to have the opportunity to welcome you back.Cheers,Elena, General Manager

Bonjour Angela,Nous vous remercions d'avoir pris le temps de partager vos impressions avec nous.Nous vous remercions pour vos commentaires élogieux sur la condition de notre établissement et la qualité de notre service. Nous sommes ravis que l'esthétique de l'Hôtel Indigo Brussels City et l'amabilité de notre personnel aient su répondre à vos attentes. Nous notons toutefois que la propreté de la chambre n'a pas été à la hauteur de vos espérances à 100%. Bien que nous ayons été récompensés par notre engagement envers la propreté, nous sommes déterminés à maintenir et à améliorer nos standards élevés pour assurer le bien-être de tous nos hôtes.Nous serions heureux de vous recevoir de nouveau.Bien à vous,Elena, General Manager

Hello Gloria,Thank you for taking the time to leave your review.We're delighted to hear that you appreciated the beauty and cleanliness of our rooms, as well as the convenience of our location right by the subway station and close to the train station. It is wonderful to know that our efforts to maintain a pristine environment and our prime location have enhanced your stay. We notice that there might be some aspects of our service that did not meet your expectations. Our team is dedicated to providing exceptional service, and we take your feedback seriously as it helps us to continually improve our guest experience. We're glad that you had a positive overall impression of Hotel Indigo Brussels City, and we'd be thrilled to welcome you back to further explore the unique decor inspired by the green Botanical Garden and our diverse room amenities.We look forward to welcoming you back on future visits. Kindest regards,Elena, General Manager

Hello Janis,Thank you for taking the time to leave your review.We're delighted to hear that the location of our establishment met your expectations and that our staff's friendliness contributed positively to your stay. It's also great to know our commitment to cleanliness and hotel condition was reflected during your visit. We constantly strive to provide comfortable amenities and are pleased that these aspects stood out to you.We all look forward to welcoming you back in the future.Kind regards,Elena, General Manager

Dear Guest,Thank you for sharing this positive feedback of your stay at Hotel Indigo Brussels City.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Best wishes,Elena, General Manager

Bonjour Glyn,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Bruxelles. À bientôt !Elena, Directrice générale

Hi Zoya,Thank you for such a positive review.We're so pleased to hear that you found our location convenient for exploring the city center. It's also a pleasure to know that the cleanliness of our rooms, the condition of our hotel, and the service provided by our team met your expectations. Our staff works hard to maintain a high standard of hospitality and we're glad it contributed positively to your stay.We all look forward to welcoming you back in the future.Cheers,Elena, General Manager

Hi Zoya,Thanks so much for your positive review.It’s a pleasure to know you had an enjoyable stay, and that our high standards and attentive service met your expectations.We all look forward to welcoming you back in the future.Cheers,Elena, General Manager

Hi Colin,Please accept our sincere thanks for this kind feedback.We're thrilled to hear that our prime location provided you with the quiet space you desired while still being conveniently close to the vibrant bar, restaurant areas, and tube station. It's fantastic to know that our commitment to cleanliness met your expectations and that you found our hotel's condition to be top-notch. Our team is also delighted that you experienced the high level of service we strive to provide.We hope to see you again in the future.Best wishes for 2024!Elena, General Manager

Bonjour,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous compter de nouveau parmi nous. Bonne fin d'année !Bien à vous,Elena, Directrice générale

Hi Alisha,Thanks for sharing your feedback.It's great to hear that the unique style and decor of our hotel contributed to the charm of your stay. Our team is also pleased to know that their dedication to service made a positive impact. We're also glad to learn that the cleanliness of our rooms met your expectations, reflecting our commitment to providing a pristine environment for our guests.We hope to see you soon.Cheers,Elena, General Manager

Hi Gustavo,Thank you for this kind feedback.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Elena, General Manager

Dag Edward,Hartelijk dank voor uw review.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Elena, General Manager

Hi there Marketa,Thanks for taking the time to share your review.Sorry your stay was not up to your expectations. We would appreciate more information on how we could have improved your experience.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Elena, General Manager

Hello Christina,Thank you for your review of your recent stay.It's great to hear that you appreciated our convenient location, lovely decor, and beautifully furnished restaurant and cafe/bar areas. We're also pleased that you enjoyed the delicious and innovative food at our Serra restaurant. However, we understand that you found your room to be dark. We offer a variety of room types with different views and lighting options, so please feel free to request a room with more natural light during your next stay.We hope to see you soon.Cheers,

Hi Ann,Thanks for reviewing your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.Thank you again; we hope to welcome you back soon.Kind regards,Elena, General Manager

Hi Charlotte,Thank you for your kind review.We are thrilled to hear that you found our breakfast to be awesome and worth its weight in gold. Our team takes pride in providing a wide variety of delicious options for our guests to enjoy.We appreciate your feedback on the room cleanliness, hotel condition, service, and room amenities. We are glad that you had a positive experience overall, and we will continue to work on improving our services to ensure an even better stay for our future guests.We look forward to welcoming you back in the future.Kind regards,

Hi Joseph,Thank you for this kind feedback.We are really happy that you enjoyed your stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back in the future.Kind regards,Elena, General Manager

Hello Elif,Thank you for your kind review.We are delighted to hear that you appreciated our convenient location, quiet atmosphere, and helpful staff. Our team strives to provide exceptional service to all our guests, and it's wonderful to know that we were able to meet your expectations.We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards,Elena, General Manager

Hi,Thanks for your review of your recent stay.We would have liked to have met all your requirements.We would certainly like to learn more about that in a private message.We hope to have the opportunity of welcoming you again in the future. Best wishes,Elena, General Manager

Hi Anthony,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. See you soon,Elena, General Manager

Hi Frances,Thanks for reviewing your recent stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again. Best wishes,Elena, General Manager

Hello Linda,Thanks for sharing your review.We are thrilled to hear that you found our team courteous, friendly, and professional. It's great to know that our central location made it easy for you to explore the city and visit nearby shops, restaurants, and sights.We appreciate your feedback regarding the food selection and air conditioning. Our menu at the Urban Picnic does offer a variety of options throughout the day, but we understand that it may not cater to everyone's preferences. As for the air conditioning, we do provide individual controls in each room, and our reception team is always available to assist with any issues or provide extra fans if needed. We apologize for any inconvenience you experienced with the shower accessibility and will take your comments into consideration for future improvements. We do, however, have 2 fully accessible rooms for our guests with reduced mobility.Thank you for mentioning the spaciousness of our rooms and the convenience of having a nearby train station. We are committed to providing a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back to Hotel Indigo in the future. Kind regards,Elena, General Manager

Hi Richard,Thank you for this kind feedback.We are thrilled to hear that you found our hotel conveniently located near the city centre and North Station. We are also glad that you appreciated the quality service and the high standards which we strive to uphold. Thank you once again for your positive feedback.We hope to welcome you back to our hotel in the future. Cheers,Elena, General Manager

Hello Elissa,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Elena, General Manager

Hello Maksym.Thank you for leaving us this review of your recent stay.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope you will come and stay with us again. Best wishes,Elena, General Manager

Hi Lori,Thank you for your kind review.We are pleased that we were able to meet your expectations.We look forward to seeing you again. Cheers,Elena, General Manager

Hi Sharon,Thank you for your kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you again soon.Best wishes,Elena, General Manager

Hi Caleb,Please accept our thanks for this kind feedback.We are thrilled to hear that our staff went above and beyond to accommodate your early arrival and provide helpful recommendations. It's great to know that you enjoyed the unique atmosphere of our hotel and appreciated the food offerings as well. Our team takes pride in delivering exceptional service and creating memorable experiences for our guests.We would be delighted to welcome you back on another occasion. All the best,

Hi Aadam,Please accept our thanks for this kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you for another pleasant stay. Best wishes,Elena, General Manager

Hi there,Thank you for reviewing your recent stay at our hotel.We are delighted to hear that you appreciated our convenient location, close to the airport bus station, train station, shopping center, and city center. It's great to know that our cleanliness, hotel condition, and service met your expectations. We're also glad that you enjoyed our breakfast, gym, and jacuzzi facilities, as well as the complimentary sparkling and cool water provided in the rooms.We look forward to welcoming you back. Best regards,

Hello,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We all look forward to the pleasure of welcoming you again.Kindest regards,Elena, General Manager

Hi Viktoriia,Thank you for such a positive review.We are really happy that you enjoyed your stay with us.We hope you will return for another memorable stay.Best wishes,Elena, General Manager

Hi Marie,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope you will return for another memorable stay.Best wishes,Elena, General Manager

Hi Aidan,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.We hope that you will stay with us again many more times in the future. Best wishes,Elena, General Manager