Family Hotels & Resorts in Brough from NZ$96

"If anyone’s planning on booking this hotel especially any families with little kids please avoid. Terrible customer service received from the hotel start to finish. We had to request expedia to get involved to resolve issues on their behalf, very poor customer experience."

"Breakfast was excellent and the staff very friendly."

"Attentive staff, great food. Nit clear what to do for early check out. "

"Very clean room. Check was quick and efficient, breakfast was lovely. The rooms do get quite warm so the fan was extremely useful "

"Clean room friendly staff and quality food and drink"

"Whilst I am sure this kind of property appeals to many, it wasn't what we were expecting. We appreciate it is a castle first, then hotel, but we have stayed in plenty of castles that still offered a very good hotel experience. Our room, apparently an upgraded one [we booked a superior kind] was small and very cold. The host promised us a heater, but it never materialised. The rooms have no TV ["because it is a castle"], but still have TV points in the room. Despite the hotels.com description, there is no spa and there is no hot tub, not that that aided our choice in the first place, but putting it out there for others; they don't exist."

"It's in a remote location which is nice if you want to get away from it all. Good value. The sat navigation took us down a very potholed road but the road on the other side was in better condition so just something to be aware of. Characterful hotel, particularly the foyer. The breakfast was ok, very filling. Service was a bit chaotic with no plates when we arrived so had to wait. Rooms were nice and clean. Staff were welcoming. The games room has seen better days. "

"Quiet hotel, free parking, attentive staff for evening meal, reception and breakfast."