Holiday Homes in Brockenhurst

"The staff were friendly and the room was spacious. There were a lot of things that detracted from the experience though: lifts not working, power sockets broken, heated towel rail permanently off, people playing in the pool with balls (despite this being prohibited), broken lockers… it sadly made an otherwise good experience frustrating. Not what I would have expected for the price paid."

"Very good room overlooking the park. The heating worked well and quickly. The kitchen/diner area was very convenient. The breakfast choice was limited and quality average. We didn’t try an evening meal there."

"Great Hotel."

"Pleasant staff, clean room, gym is good for a quick workout "

" Dry hood overnight stay"

"I have stayed at the Royal Maritime Hotel several times and will do so again. Rooms are very clean, the staff are always friendly and professional. On the most recent time, I had the breakfast whuch was excellent."

"It was our first time staying here and was looking forward to all it has to offer. On arrival booking in was via self check in and was pleasantly greeted by a member of staff at the self check in desk, check in completed and we took the lift to our room. Upon opening the door to our room we were unfortunately met with a damp musky smell..! We also noted the window open and thought just maybe the smell had come in from outside, so we shut the window and wedged the door open to try and clear the smell.. After about an hour we shut the door and after not long the smell was back unfortunately. We scanned the QR code used to send a complaint expecting someone to reply shortly but heard nothing. We were due to go out for the evening so got ready and went out, we did expect someone to reply or call us during the evening but we heard nothing. As we were only staying for the one night we didn't bother to waste our time chasing it up as we had more important things to do, so the next day we had our breakfast and left. It's now one week later and nobody has been in touch.. So has been disappointing."

"The room was very nice but the restaurant service was disappointing. Slow service and they charged me extra which we didn't ask for. Ordered a steak burger which supposed to be 18 pounds but when we received our bill, there was surcharge of extra cheese and bacon which we didnt ask at the time of ordering food. The staff just added the extra and expected us to pay. We mede the the payment as we didn't want to mess up the experience. There is also 10 percent service charge which was already added on our bill. Unfortunately food wasn't anything special. Just dry burger. "

"Deluxe king room felt spacious. The bed was very comfortable and room amenities good. All staff were very friendly and helpful. "