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Reviews of Motel 6 Bristol, VA

2 out of 5
Motel 6 Bristol, VA
21561 Clear Creek Rd, Bristol, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 509 out of 1004 reviews" "
Rating 8 - Good. 327 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 39 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dog allowed
Stayed 1 night in May 2024

8/10 Good

Deborah

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was very helpful and nice. The only reason for my average review is, someone knocked on my door at 9:10am and my husband and I were still sleeping. This is unacceptable. Very clean and comfortable.
Stayed 2 nights in May 2024

10/10 Excellent

Brandy

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, cheap, pet friendly and conveniently located.
Stayed 1 night in May 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My fiancé had surgery and we couldn’t make it home so we got a room! The male attendant knew we were just coming from the hospital, so he put us one the first floor. They were very polite and helpful. The thing I didn’t like is there wasn’t any toiletries for us to use! Soap and tissues paper was all that was there!!!
Stayed 1 night in May 2024

8/10 Good

Jay

Travelled with partner
Liked: Amenities
Very clean
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Jay,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Daniel, Marcellus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I don't usually stay at lower priced hotels, so I was surprised at the quality of the entire property. Great find, and very convenient for traveling. Staff are great, very quiet and nice touches in the room. No frills but still very nice.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 20 May 2024
Hi DanielThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Terrance

Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
great location super clean and rooms were nice service was great
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 13 May 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

8/10 Good

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet. Nothing too fancy but good value for your money
Stayed 1 night in May 2024
Response from Brand Experience Team on 13 May 2024
Hi Darryl,Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay very affordable
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi James,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, the staff was great and we will definitely choose motel 6 again. However, the bottom of the bath tub was really slick and could use a mat and the cloth shower curtain let water into the floor making that slick also.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi William, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

Kateryna, Saint Cloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovated hotel ,good location and nice stuff
Stayed 1 night in Apr 2024
Response from Nancy Y. on 1 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Aaron, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Aaron, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Paula,Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

James

Stayed 5 nights in Apr 2024

8/10 Good

wolfgang

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Property is fine but the receptionist (Charles) couldn't be bothered to get off his private phone call while he checked us in. Never talked to and smells like an ashtray, as does the whole reception area, probably because of him. Everything else was fine
Stayed 1 night in Apr 2024
Response from Nancy Y. on 1 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and kept up. Coffee in the morning. Staff was pleasent and close to a great park.
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi HaroldWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Lindsey, Rome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to break up a long drive for our family of 4
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi LindseyWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

4/10 Poor

Ashlley

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Room was dirty, mattresses were dirty and pillows were very dirty
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Ashlley, We appreciate you taking the time to share your feedback with us. Your concerns are important to us, and we take all guest experiences seriously. Your business is valuable to us, and we are committed to making your next visit even more enjoyable. Please don't hesitate to return and stay with us again, as we look forward to the opportunity to serve you.Natalie #Team6

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best motel 6 ive every stayed at
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi James, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Natalie #Team6

10/10 Excellent

Saeid

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Saeid,Thank you for the excellent rating!! Maz K.#Team6

8/10 Good

Kaitlin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We liked our room, it was pretty up-to-date.
Response from Brand Experience Team on 8 Apr 2024
Hi Kaitlin, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Kristen

Business traveller
overall smell of cigarette smoke through main level.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Very good place to stop while traveling. Safe, economical, clean, and comfortable
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Trudy

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Trudy,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Lyle

Liked: Cleanliness
Disliked: Staff & service
Small rooms Very tight with towels D
Stayed 1 night in Mar 2024

6/10 Okay

Judith

Disliked: Staff & service
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on 14 Mar 2024
Hi JudithThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Joyce

Perfect for us!
This was an overnight stop on our way to visit our son.The room was clean and comfortable and the location was perfect! Many restaurants,Walmart and Sam’s for gas. Our little dog stayed free and there was a good place to walk her. They even supplied poop bags for anyone that forgot theirs.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Kathleen

Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

June

Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hj
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Christopher,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Melissa

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I woke up itching. Now I have red marks (bites) on my legs and arms. So if you don’t want bed bugs biting you, DONT stay here!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Melissa,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Deborah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great price, clean and easy access to dining and shopping. I have to bring my k cup maker because no coffee maker but not such a big deal for the comfort and convenience.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Deborah,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very friendly
Stayed 1 night in Jan 2024
Response from Nancy Y. on 13 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Lori,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Used to be better
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi TravelerThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Rodney,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, and friendly staff. Good quality and not outrageous.
Response from Nancy Y. on 16 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind. No problems at check in. The best thing was that is was so quiet.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Kathy,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Cleo

Stayed 1 night in Dec 2023

8/10 Good

Justin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Pre-Christmas Stay
Grateful that pets stay free, as we had our 2 small Yorkies with us. However, there was nothing in the description that said only certain rooms were allowed. Upon check-in, we were told the king room we reserved wasn’t pet friendly so we were given queen beds instead. I’m not sure how ANY room on the 3rd floor is pet friendly. Disappointing. In addition, the room didn’t have enough light which may seem like an odd thing to say for a sleeping room, but when not actually sleeping, it was very dark. The sink faucet also dripped. But for a budget hotel, it was decent.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Barbara,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Cherrell

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023