Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

Thank you for your positive review! It's great to hear that you had a good experience with us. We hope to see you again soon!

We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.

Thank you for your positive review! We truly apologize for any discomfort caused by our tight carpark. We understand the challenges posed by the number of pillars. We hope to have the pleasure of welcoming you back soon!

We're truly sorry to hear about your disappointing experience during your stay at the Pacific Hotel. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback regarding the cleanliness of the rooms, lack of room service, and other issues has been noted, and we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future.We understand your frustration and apologize for any inconvenience caused. We appreciate your comments as they help us to identify areas for improvement. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with a much-improved experience.

Thank you for your feedback! We're glad to hear that you found our transportation options convenient and appreciated our friendly staff. We apologize for any inconvenience caused by the construction work and the noise from emergency vehicles due to the hospital nearby. We understand that these factors can impact our guests' experience, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future!

Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

Hi Nat, thank you for sharing your feedback. We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.

We are happy to hear that you enjoyed your stay at our hotel, including our location! We look forward to welcoming you back.

Thank you for your review of our hotel. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.

Thank you for your review of our hotel. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.

Thank you for your positive review! We hope to have the pleasure of welcoming you back soon!

Hi Chris, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us to identify areas where we can improve. We apologize for any inconvenience caused by the issues with the shower and air conditioner during your stay. Rest assured, we are taking immediate steps to address these maintenance issues to ensure a more comfortable experience for our guests in the future.We're delighted to hear that you found our location convenient and our staff accommodating. Your kind words mean a lot to us!Regarding the upgrade, we understand your disappointment and sincerely apologize for any inconvenience. While we always strive to accommodate upgrade requests whenever possible, unfortunately, availability can sometimes be limited, especially during peak periods when the hotel is fully booked. We appreciate your understanding in this matter.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more seamless experience in the future.

Hi Mary, Thank you for your review and for the suggestion. We always appreciate receiving feedback as it helps us continually improve. We hope to see you again soon!

Thank you for your kind words! We're thrilled to hear that you found our front desk staff friendly. Our team works hard to provide a friendly and helpful experience for our guests, and we're delighted to hear that they succeeded during your stay.We hope to welcome you back for another enjoyable stay soon! Warm regards, Alexandra H. Duty Manager

Hi Della, thank you for your positive review! It's great to hear that you had a good experience with us. We hope to see you again soon!

Thank you for choosing to stay with us and for sharing your feedback. We hope to see you again soon!

Hi Phil, thank you for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back soon!

Dear Sarah Thank you for choosing us! We hope to welcome you back for another enjoyable stay soon!

Hi Jeffrey, thank you for your positive review! We are happy to hear that you enjoyed your stay at our hotel, including our staff! We look forward to welcoming you back.

Thank you for taking the time to share your feedback!

Thank you for taking the time to share your feedback!

Thank you so much for taking the time to share your experience with us. We hope to see you again soon!

Thanks for stay with us!

Dear Gail,We're sorry to hear about the issues you encountered during your stay. Your feedback is essential, and we'll address the concerns you've raised to ensure improvements in our services. Please accept our apologies for the inconvenience caused by the closure of our verandah bar and restaurant. We appreciate your understanding and hope to welcome you back for a better experience in the future.Best regards,

Thank you for your review! We look forward to welcoming you back to Mercure Brisbane Spring Hill in the future.

Thank you for your review of our hotel. We're sorry to hear that your stay wasn't satisfactory. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.

Dear Harry,Thank you for sharing your experience. We apologize for the inconvenience with the keycard system and the limited meal availability. We'll address these issues to enhance your future stays.Best regards,

Dear George,Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear that you had a pleasant stay. Should you have any suggestions or if there's anything we can do to make your next visit even better, please feel free to reach out. We look forward to welcoming you back soon!Best regards

Dear Manfred,Thank you for your feedback. While we're glad your stay was satisfactory, we always strive to make it exceptional. If you have any specific suggestions on how we can improve, please don't hesitate to share. We value your input and hope to welcome you back for a more memorable experience.Best regards,

Hi Peter, We're thrilled to hear that you had a great recent stay with us! It was our pleasure to accommodate you, and we truly appreciate your kind comments about our staff and check in procedure. We look forward to the opportunity of welcoming you once again in the future! Warm Regards, Alexandra, Duty Manager.

Thank you for taking the time to share your experience with us. We look forward to welcoming you back!

Dear Munim, Thank you for choosing to stay with us! It was our pleasure to accommodate you, and we truly appreciate your kind comments about our staff and convenient location. We look forward to welcoming you again in the future! Warm Regards, Alexandra, Duty Manager.

Dear Murtaza,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate your positive remarks about your overall experience.We sincerely regret your car was damaged. We understand that parking can be challenging at times, especially with the presence of the structural pillars in our car park. Please accept our apologies for the impact this has had on your experience.We do try to prevent disappointment with entrance signage, advising guests about the risk, in addition to online guest reviews. Although we appreciate the car park being narrow to manoeuvre, over the decades the car park has existed most of our guests have preferred reasonably priced parking on premise instead of more expensive options parking a walk away.We understand the frustration you experienced, and we truly empathise with your situation. However, we must clarify that our parking facilities are offered as an additional convenience, and the modest associated fees contribute to the maintenance and security measures in place.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If the parking remains a concern next time you stay, our front office team will assist finding an alternative option for you.Thank you again for your genuine feedback.Best regards,Kenny VRooms Division Manager

Hi Ric,Thank you so much for your great review. It may be hard to believe but our car park is almost 20% cheaper than similar hotels nearby! Great to hear you had a great stay, hopefully we will see you again soon.

Thanks dear Luis for your feedback. We look forward to seeing you again soon! Warm regards. Alexandra Duty Manager

Thanks! We look forward to seeing you again soon!

You're welcome, we look forward to welcoming you back in the future. Warm Regards, Pacific Hotel Team.

Thank you so much Laetitia. We'll share your feedback with the entire team!

Thank you!

Hi taito, Thanks for your compliments, we're happy to read that you had a great experience with us. Warm Regards, Alexandra, Duty Manager.

Dear Andrew, We are deeply sorry that your experience did not meet your expectations. We value your feedback and will take it into consideration to improve our service. Our aim is to ensure that our guests have a comfortable and satisfying stay, and we will work on addressing the issues mentioned. We appreciate your comments and hope to have the opportunity to provide you with an improved experience in the future. Warm Regards, Alexandra, Duty Manager.

Thank you!

Hi Andrew!We're glad that you had enjoyed our pool! Warm Regards, Alexandra, Duty Manager