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Reviews of Knights Inn Brenham

2 out of 5
Knights Inn Brenham
201 Highway 290 E, Brenham, TX

Reviews

5.6
Rating 10 - Excellent. 25 out of 172 reviews" "
Rating 8 - Good. 33 out of 172 reviews" "
Rating 6 - Okay. 35 out of 172 reviews" "
Rating 4 - Poor. 26 out of 172 reviews" "
Rating 2 - Terrible. 53 out of 172 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Su

Business traveller
Comfortable, but seemed old-outlet in bathroom was very loose and sink didn’t drain well. A new coat of paint, new curtains and new couch would be nice. Only the bathroom outlet was easily available. Sink was cracked in 2 places and Handles on bedside table were broken. A few updates would really make a difference
Stayed 1 night in Mar 2024
Response from Knights Inn on 30 Mar 2024
Dear Su,We are delighted to know that you was comfortable during your stay, we strive for customer satisfaction. We will take note of your suggestions as they are always welcome. We hope to see you again in the future.

4/10 Poor

Susan, Kearney

Travelled with family, Travelled with pets
This motel is a hot mess! I have been bitten by a flea in my first hour here! There are people living here and as I walked my dog I witnessed a drug deal in the back of the property. Horrible.
Stayed 1 night in Mar 2024
Response from Knights Inn on 24 Mar 2024
Dear Susan, We are saddened to hear that you didn't experience the Knights Inn standard. We take these kind of things very serious and these issues will be discussed with management. We apologize for any inconvenience you may have experienced. Sincerely,Knights Inn

10/10 Excellent

Cass

Stayed 3 nights in Feb 2024
Response from Knights Inn on 24 Mar 2024
Thanks for the great review!

10/10 Excellent

Shankang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Knights Inn on 21 Jan 2024
Dear Shankang,Thank you for taking the time to give us an exceptional review. We are delighted that you enjoyed your stay with us!

2/10 Terrible

Suresh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly room
Smelly room
Stayed 1 night in Dec 2023
Response from Guest Relations on 30 Dec 2023
We're sorry to hear that you didn't have a good experience with us, and we apologize for any unpleasant odor during your visit. Our housekeeping team will be sure to look into your feedback further and make improvements where necessary. Thank you, and we hope you will give us another chance soon.

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Knights Inn on 22 Dec 2023
Dear Jeremy,We are saddened to see your review and to know we did not uphold the Knights Inn standard. We hope that you will gives us a chance in the future to change your mind.

8/10 Good

Mark, Brenham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and pleasant to work with. They went above and beyond on a couple of my request. The property os older so my roomhas an unpleasant oder which is typical of a proprrty that age.
Stayed 1 night in Nov 2023
Response from Knights Inn on 1 Dec 2023
Dear Mark,Thank you for taking the time to give us a review. We are happy to hear that you was pleased with the staff and we accommodated you to the best of our ability. Yes, it is an older property but we will look into the odor issue. We hope to see you again in the future!

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Knights Inn on 1 Dec 2023
Dear Sarah,We are saddened to see your review. We would love any additional feedback on things we could improve. We hope to have a chance in the future to change you mind.

2/10 Terrible

jose

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff was very rude. Bed sheet had blood on them. I ask for another room and they wouldn’t give me one. I ask for a refund and the refuse. Terrible service
Stayed 1 night in Oct 2023
Response from Knights Inn on 22 Oct 2023
Dear Jose,We are saddened to see your review. These issues will be discussed with the entire to to ensure this doesn't happen again. Please accept our deepest apology.

10/10 Excellent

Shay

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Knights Inn on 3 Sept 2023
Thanks for taking the time to give us a 5 out of 5 star review!

10/10 Excellent

Regina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, quite, clean and great location.
Stayed 7 nights in Aug 2023
Response from Knights Inn on 3 Sept 2023
Thanks for the great review!

10/10 Excellent

Delyla

Liked: Amenities
The price and well equipped the rooms are. The carriers could used replacing, but other than that, great!
Stayed 1 night in Jul 2023
Response from Knights Inn on 3 Sept 2023
Thanks for the awesome review!

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Knights Inn on 8 May 2023
Thank you for taking the time to give us an awesome review. We hope to see you again in the future!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel has the best price and helpful staff but there seems to be a lot of long term residents
Stayed 1 night in Apr 2023

8/10 Good

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Mar 2023
Response from Knights Inn on 31 Mar 2023
Dear Juan,Thank you for taking the time to give us a great review. We hope to see you again in the future!

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Friendly employee clean room a sit dated but I am not a special little flower. Bed comfortable
Stayed 1 night in Mar 2023
Response from Knights Inn on 31 Mar 2023
Dear Charles,We are delighted to hear you slept well during your stay. Even the opinion of a "not" special flower is very important to us. We view all guests and their opinions as special to us.

10/10 Excellent

Cecily

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, prompt, and helpful staff. Comfortable, clean, and quite adequate, no frills. The only disappointment was no protein offered in the continental breakfast. Would go back again.
Stayed 2 nights in Mar 2023

6/10 Okay

Leta

Had to pay twice!
I booked my nonrefundable room and had to pay a second time to actually get a room. Was told it could be 3 hours before the booking came thru to their system.
Stayed 1 night in Nov 2022
Response from Knights Inn Brenham on 19 Nov 2022
Dear Leta,We are saddened to hear that you experienced some reservation difficulties. I'm hoping all was resolved after our last conversation. If there was anything not resolved please feel free to contact us at your earliest convenience.

2/10 Terrible

Roy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say that ANYTHING was good. Actually, very poor. I can’t believe I paid $100 for this DUMP! The water taste was awful, the bath/shower was almost totally inoperative. Breakfast was miserable! Don’t stay here!
Stayed 1 night in Oct 2022
Response from Guest Relations on 31 Oct 2022
Dear Roy,We are disappointed with the experience you have described, as this is never the lasting impression we want you to leave with. Our team will review your concerns promptly and make any necessary changes. Thank you for sharing your feedback, and we hope to show you our true dedication to guest satisfaction during your future stay.

6/10 Okay

Phyllis

Travelled with group
Liked: Cleanliness, staff & service
Handy for antiquing
Just ok
Stayed 2 nights in Oct 2022

8/10 Good

Dorothy

Business traveller
Liked: Staff & service
This is an older hotel, and way more affordable than others in the area. The people who work there are super nice, and the room was clean. Complimentary breakfast is offered. It could use fresh paint in the rooms to lighten and brighten, but I was mainly there just to sleep, so I will not complain. I would stay here again.
Stayed 2 nights in Oct 2022
Response from Knights Inn Brenham on 25 Oct 2022
Dorothy,Thank you for the ideas, we will take that into consideration. We are absolutely delighted to hear you enjoyed your stay. We sincerely hope to see you again in the future!

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
AZ
Staff were very nice, and the room was pleasant.
Stayed 4 nights in Apr 2022
Response from Knights Inn Brenham on 27 Apr 2022
Thank you for giving us a great review. We hope to see you again in the future.

2/10 Terrible

Michael, Cirencester

Business traveller
Disliked: Amenities, property conditions & facilities
No eating places for miles. But much worse were the fleas or bedbugs. I had bites all over
Stayed 3 nights in Mar 2022
Response from Knights Inn Brenham on 5 Apr 2022
Dear Michael, We are saddened to see your review. We are connected to Las Fuentes and about half a mile from ten different restaurants. We also serve continental breakfast in the mornings. The room you stayed in has been thoroughly checked and we will continue to to look for any evidence related to any kind of bugs. We apologize for any inconveniences you feel you may have experienced here.

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
moldy room
I'm requesting a refund. The room had a water leak and a poster size picture frame FULL of mold on the wall!!! I have several pictures. HEALTH HAZZARD!! Hotel refused to refund money because I did not book directly through them.
Stayed 1 night in Nov 2021
Response from Knights Inn Brenham on 30 Mar 2022
Dear Tamara, We apologize that you did not enjoy your stay. These issues will be discussed between the entire staff and will be dealt with. Unfortunately, when it comes to prepaid reservations, there are certain rules and regulations that we must follow. When a prepaid reservation is booked, that company charges your card and then a virtual card is provided to us by that company. You will need to contact Expedia directly about anything involving payment. Again, we apologize for any inconveniences you may have experienced here at the Knights Inn.

6/10 Okay

Arthur

Stayed 1 night in Mar 2022
Response from Knights Inn Brenham on 7 Mar 2022
Thank you for taking the time to give us a review.

6/10 Okay

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Cynthia

Stayed 1 night in Oct 2021
Response from Knights Inn Brenham on 23 Oct 2021
Dear Cynthia, Thank you for taking the time out to give us a review. We are always open to hear how we can do better in the future. Thank You

6/10 Okay

Monique

Travelled with family
She billed me twice...i had to go get my refund before i checked out.
Stayed 1 night in Oct 2021
Response from Knights Inn Brenham on 17 Oct 2021
Monique, Thank you for taking the time out to give us a review. We apologize for any inconvenience due to you being billed twice. We will be working harder in the future to prevent these things from happening.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rob's Review
Stayed there one night during a visit to Brenham. The manager was very friendly. When he found out I was there with my pickleball partner for a tournament, he changed my room so that we would be only one room apart on the same side of the motel. At first we were on opposite sides, and when he noticed this, he suggested the switch. The motel is older, but room was clean and bed was comfortable. I'll would stay there again if I am back that way.
Stayed 1 night in Oct 2021
Response from Knights Inn Brenham on 15 Oct 2021
Thank you so much for your awesome review. We hope to see you again in the future. We hope you have an awesome day!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dirty and we were to have a nonsmoking room and it had been a smoking room very bad..
Stayed 2 nights in Apr 2021
Response from Knights Inn Brenham on 16 Apr 2021
Thank you for the review. We apologize if we did not fulfill the Knights Inn standards. All of the concerns you have made will be addressed accordingly. We hope to get the chance to impress you in the future. Again, our apologies for any inconveniences

2/10 Terrible

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross. Needs to be updated in a major way. I didn't even stay there. Went to my parents hotel. Sucks that I used my free night for nothing.
Stayed 1 night in Apr 2021
Response from Knights Inn Brenham on 16 Apr 2021
Thank you for the review. We apologize if we did not fulfill the Knights Inn standards. All of the concerns you have made will be addressed accordingly. We hope to get the chance to impress you in the future. Again, our apologies for any inconveniences

6/10 Okay

MARY

Business traveller
Liked: Staff & service
Stayed 1 night in Apr 2021
Response from Knights Inn Brenham on 13 Apr 2021
Thank you for taking the time out to give us a review. Hope you have a great day!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Knights Inn Brenham on 20 Apr 2021
Thank you for the review. We apologize if you did not find us to be up to the Knights Inn standards. We hope to get the chance to impress you in the future. If you have any feedback, please feel free to contact us at your earliest convenience.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Knights Inn Brenham on 29 Dec 2020
Hi Robyn, Thank you for taking the the time to give us a great review!

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family was pleased
Everything was nice and comfortable
Stayed 1 night in Jul 2020

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Knights Inn-Brenham on 3 Mar 2020
Thank you for the awesome review!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Very disrespectful service is disrespectful i want 5 day stay for free how bad i got treated
Stayed 5 nights in Jan 2020
Response from Knights Inn - Brenham on 10 Jan 2020
Dear "Anonymous", I would like to further address the situation. In order for me to do so I would need to know who you are. Please contact us with further information.

6/10 Okay

Deborah

Liked: Cleanliness
Good for sleeping
It was so-so..the breakfast they say they have was not even continental. The rooms did not have any easily reachable outlets around the bed for charging phones. Bathroom tub had no stopper. Very out-dated hotel for the amount spent. Staff was friendly.
Stayed 2 nights in Nov 2019
Response from Knights Inn - Brenham on 10 Jan 2020
Thank you for your response!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Love the nice bedroom the staff were friendly and I love that it was clean
Stayed 1 night in Nov 2019
Response from Knights Inn - Brenham on 10 Jan 2020
Thank you "Anonymous" for your lovely review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely staff. The room was clean and the staff were prompt with their services.
Stayed 2 nights in Nov 2019
Response from KNights Inn-Brenham on 8 Nov 2019
Thank you for your lovely review! Hope you come and stay with us again. Have a wonderfully blessed day!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Knights Inn-Brenham on 29 Oct 2019
Dear Anonymous, It's disheartening to learn that we failed in providing the comfortable experience we're known for during your stay. Our team hopes you consider staying with us again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They gave me wrong room and then got put on hold and even hung up on because she was busy. Finally got it fixed and got the right room. Bed and pillows was very uncomfortable.
Stayed 2 nights in Sep 2019
Response from Knights Inn on 11 Oct 2019
We are so sorry for any inconveniences you may have experienced. We will be discussing time management with the team so these things do not happen in the future, even if we are busy. We appreciate you taking out the time to give us a review and let us know about the things we can improve. -Knights Inn

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Knights Inn on 21 Sept 2019
Thank you for your review. We would love to hear any suggestions on how we could have improved your stay. Thank You

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and comfortable room. A little shaby and some repairs needed... ie drapes , stairs and shower head, but overall good stay.
Stayed 3 nights in Sep 2019
Response from Knights Inn on 10 Sept 2019
Thank you for your positive review.

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Knights Inn-Brenham on 22 Jul 2019
Thank you for the positive review. Come back and see us next time your in town!

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019
Response from Knights Inn-Brenham on 24 Jun 2019
I apologize that you did not enjoy your stay with us. I would like more details on what was not accommodating to you, to improve our property. Again, our apologies.

6/10 Okay

Verified traveller

Liked: Room comfort
Horrible
The customer service was horrible. There were people loitering around outside all times. There was underwear under the stairwell of the building.
Stayed 1 night in May 2019
Response from Knights Inn on 28 May 2019
I'm not sure who you dealt with but unfriendly service is unacceptable. The undergarments that were left outside, was picked up as soon as they were seen. We do have a lot of long term stays that do sit outside of their rooms. I sincerely apologize that you was not happy with your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold A/C & fridge Pillows were flat Bathtub water pressure was low
Stayed 2 nights in May 2019
Response from Knights Inn on 25 May 2019
We appreciate your feedback. We our diligently working on improving our property. Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Knights Inn on 20 May 2019
Thanks for the review! We really hope you enjoyed your stay. Come back and see us!