After payment, we realized property was not By Owner -which could be confusing when using VR By Owner.com for sole purpose of bypassing management companies, but by Pinnacle Lodging property management.
First, I can affirm Pinnacle Lodging can send an email. Within minutes of booking, I received an email with contract to sign to bind booking. Seems they can get that part of the deal done, however when it comes to providing the address and entry instructions they were nowhere to be found -literally. On afternoon of check-in my email request for address and entry instructions had yet to be responded to. Was left to call an automated answering service. Left voicemail at each option available -no immediate call back. Ah-ha! Company doesn't care about customers that've already paid, I'll bet a human will answer the option for a new reservation -voila! A human... unfortunately this person couldn't help but was kind enough to transfer me to leave the eighth voicemail. Eventually was contacted back by someone who said, the cleaning crew was dispatched and they'd have it ready by 4pm. I'd asked again for address and check in procedure and received it around 5pm after another call to voicemail.
People may end a first day skiing with a cocktail by the fire or a nice jacuzzi, those things would have to wait. Upon arrival, were greeted by an unplowed steep driveway -yes area had gotten snow, but not in past 48+ hours. Was a path of deep footprints found which was how cleaning crew must have gotten up to the home. We had a modern four wheel drive SUV that was no match for the deep snow. Time to call the rental company and leave more voicemails. Was finally called back, by the on call assistant Richard who ultimately turned out to be the only helpful person we were in contact with at Pinnacle Lodging. Our level of frustration quickly had Richard transfer us to his supervisor. She told us the driveway had been plowed, and there was nothing she could do. Felt like the Twilight Zone -we were standing high shin deep in the driveway she assured us had just been plowed. She then suggested we deal with it in the morning it was (9pm) and she was frustrated -I said I understood how she felt. Ultimately Richard came out to HAND SHOVEL the drive way after I texted him photos. The remainder of the trip was spent arguing with Pinnacle Lodging to plow the drive way. Which they did, the hour we checked out two days later. Awful customer service.