Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
1. The Listing says up to 2 dogs. But other listings and signage at the house says NO Pets.2. Heat did not work well in every room. So, some in our party froze the first night. We called the emergency number and they said that this was not an emergency. They said to use space heaters. Most of them and the humidifiers were not working. Then, let them sleep in a 40 degree room. The system needs to be updated or replaced. 3. Led to believe that we may be able to check in before 4 pm so we got there a little early. Their SOP is to not allow anyone to get in early. We were told at 4:01 pm we could get into the house. Just be honest with renters. If they cannot get in until exactly 4 pm just tell them.4. They had a tea kettle that we tried to boil water in. It would not heat up the water. It is a induction stove that we thought was broken. One of the smart ones in our party suggested using a pan. Which we did and it boiled the water. So then we knew that the stove wasn't broken. Why have pots and pans that do not work with an induction stove?5. Need an information/directions binder at the house. The online guide was severely lacking. 6. Garage barely fits one car. If you have a long SUV forget about it.7. TVs are tiny. 8. Since we were staying during Thanksgiving we wanted a list of all cooking utensils and equipment necessary to cook everything. The first person at Pinnacle was completely useless. She said to furnish her with a list of everything we need, which I did, and she never responded. I called a spoke with a very nice lady, in a different department who knew the house and was very informative.9. Need some plastic cups for kids. Here are some positive:1. This house could be ideal if they got rid of Pinnacle, who was a pain in the *** with which to work.2. Great location.3. Very well equipped, although they need to do an inventory to repla