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Reviews of Super 8 by Wyndham Branson / Shepherd of the Hills Exwy

2 out of 5
Super 8 by Wyndham Branson / Shepherd of the Hills Exwy
2772 Shepherd of the Hills Expressway, Branson, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 235 out of 508 reviews" "
Rating 8 - Good. 169 out of 508 reviews" "
Rating 6 - Okay. 70 out of 508 reviews" "
Rating 4 - Poor. 19 out of 508 reviews" "
Rating 2 - Terrible. 15 out of 508 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sharon

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
All drains slow very slow to drain showering water above my ankles did not drain until i was out of bath and dried and dressed long time to drain. Breakfast awful.
Stayed 1 night in May 2024

10/10 Excellent

Charley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff. Will stay here again.
Stayed 2 nights in Apr 2024
Response from Front Desk on 10 May 2024
Dear Valued Guest, Thank you for your feedback. Please come and stay with us again. Thank you,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Rooms and other areas of the hotel were clean and well taken care of. I would pick this place to stay again
Stayed 4 nights in Apr 2024
Response from Front Desk on 2 May 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank again, Front Desk

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable bed, good breakfast and nice host
Stayed 3 nights in Apr 2024
Response from Front Desk on 2 May 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank again, Front Desk

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodel of this facility was very well done.
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank again, Front Desk

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Parking is right. Room Was very clean and comfortable. Staff was very good Will stay there again
Stayed 2 nights in Apr 2024
Response from Front Desk on 18 Apr 2024
Dear Valued Guest, Thanks for your feedback. Please come and stay with us again. Thank you, Front Desk

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations! Well kept, clean safe friendly staff. Comfortable beds. Non smoking
Stayed 2 nights in Apr 2024
Response from Front Desk on 18 Apr 2024
Dear Valued Guest, Thanks for your feedback. Please come and stay with us again. Thank you, Front Desk

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spotless
Stayed 2 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Dear Valued Guest, Thanks for your feedback. Please come and stay with us again. Thank you, Front Desk

6/10 Okay

Matt

Liked: Cleanliness
Clean and comfortable. No facial tissues. Breakfast was started too late for our departure. Somewhat friendly but not willing to bend or accommodate
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Dear Valued Guest, Thanks for your feedback. Thank you, Front Desk

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the whirlpool tub in our room.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Dear Valued Guest, Thanks for your feedback. Please come and stay with us again. Thank you, Front Desk

2/10 Terrible

Brandi

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sign outside read "Very Clean" but the rooms were anything but that. Should have gotten pictures. There were what looked like bug feces on the sheets. Blankets were not on the beds and had big stains on them. Shower was absolutely filthy and it was very apparent that they had not been cleaned since the last visitors that stayed in the room bc there was hair all over the walls and bottom of the bathtub. Shower curtain was covered on the bottom with mold. Bottom of the bathtub had grime all in it from a lack of cleaning for a long time. Obviously a family owned establishment and they were very kind and friendly but they just do not know the meaning of clean and that to me is the most important aspect of any motel/hotel stay. Skip this one because there are much cleaner options that are the same price.
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Dear Valued Guest, Thanks for your feedback. We earnestly apologize for the inconvenience; however, we will certainly check with our cleaning staff about it. Thank you, Front Desk

10/10 Excellent

Rebecca, Mayetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice & clean. Beds are nice and comfortable. Staff was very nice. It is nice and quiet off of the strip but still close enough & easy to get everywhere.
Stayed 3 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Dear Valued Guest, Thanks for your feedback. Please come and stay with us again. Thank you, Front Desk

10/10 Excellent

NATALYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 17 Mar 2024
Dear Valued Guest, Thanks for your feedback. Please come and stay with us again. Thank you, Front Desk

6/10 Okay

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Fine place to stay, however, I purposefully chose it for the breakfast ADVERTISED!! The reason given for NO breakfast was that it is off season. THEN DON'T ADVERTISE IT!! TAKE IT OFF YOUR SIGN.
Stayed 5 nights in Feb 2024
Response from Front Desk on 17 Feb 2024
Dear Valued Guest, Thanks a lot for your feedback. We do have light breakfast, and hot breakfast is available during the full season. That is the reason we have kept our room rates are lower than usual. Thanks again, Front Desk

10/10 Excellent

Lacey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 9 Feb 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come gain and stay with us. We highly appreciate your business. Thanks again, Front Desk

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff, very clean and great rates.
Stayed 1 night in Jan 2024
Response from Front Desk on 11 Jan 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sheets were clean but dingy and thin. The coffee pot or the plug did not work. We had purchased the room for jacuzzi tub but we did not use, we seen hairs and decided that is a no. But for the price the room was clean and the main shower was clean. Flooring was clean. It had a fridge and microwave, and customer service was good. So for the price the quality was good.
Stayed 4 nights in Dec 2023
Response from Front Desk on 7 Jan 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Dec 2023
Response from Front Desk on 7 Jan 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

10/10 Excellent

Joy

Travelled with family
Liked: Amenities
Management was super nice and helpful
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan 2024
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

8/10 Good

Trena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun sisters trip
Friendly staff, clean comfortable rooms with breakfast included. East entrance and exit to get to places in a Branson, especially using the colored routes.
Stayed 2 nights in Dec 2023
Response from Front Desk on 30 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

6/10 Okay

JAMES, Westville

Travelled with family
Liked: Cleanliness, property conditions & facilities
I always pay cash at property when checking in. This time they went ahead and put it on credit card even when I kept telling him cash.
Stayed 2 nights in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. I would have been a communication error. However, we try our best to do what our guests ask us to do. Sorry for the inconvenience. Front DeskThank you, Front Desk

10/10 Excellent

Tineka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

4/10 Poor

TERRY

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My room had only a sheet and a thin comforter on the beds,, The room was cold. The front desk was not friendly. Never will stay there again.
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. We have room heaters in each room which takes a few minutes to warm up the whole room. Secondly, besides bedspreads, we also have a couple of blankets in each room. Also, more blankets can be attained from the front desk, if needed. We are very sorry that you had to go through this, had you asked one of us at the front desk we would have taken care this for you. Sorry again, Front Desk

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

6/10 Okay

Atreu

Travelled with partner
Disliked: Staff & service
It’s okay, nothing special.
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. We hope to see you again.Thank you, Front Desk

10/10 Excellent

Charise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice. Room was remodeled and clean. The outside isn't very "nice" so when we pulled into the parking lot we thought we had made a mistake. But the room was better than expected. We didn't get up in time for breakfast so can't report on that. The mattress wasn't the most comfortable but we realize we weren't staying in a 5-star resort :)
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

10/10 Excellent

Leonard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i have gone there 4 other times this year all been good
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

8/10 Good

Riley

Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

6/10 Okay

Paul

Stayed 2 nights in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. We hope to see you again.Thank you, Front Desk

8/10 Good

Carol, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Front Desk on 5 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. We would love to know some specifics that you liked or did not like about our property so we can work on it and improve upon. Thank you, Front Desk

10/10 Excellent

Willis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come and stay with us again. Thank you, Front Desk

8/10 Good

Daniel D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clean room. Decent breakfast except roll & muffin selection. Cleaning guy entered the room without anouncing himself or knocking. .
Stayed 3 nights in Nov 2023
Response from Front Desk on 5 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. We are sorry to hear this that a housekeeper came to service the room. However, upon our checking with the housekeeper, we are told that he knocked at the door at least three times before he entered into the room. This is our general housekeeping practice that they have to knock at least three times before they open the door for room service. We are so sorry for this again. Thank you, Front Desk

6/10 Okay

Micheal

Travelled with family
Disliked: Amenities
Owners were nice, but the property was not as nice as the photos. Most annoying part was the lack of parking. Had to park at the business next to the Super 8 one night as the whole parking lot was filled when we got back. The property needs some updating, and a couple of blankets were dirty and hair was found in the shower. Overall for the price, I would stay again as the issues were small and mostly just an inconvenience, just know that you’re kind of getting what you’re paying for in comparison to the prices around Branson.
Stayed 2 nights in Nov 2023
Response from Front Desk on 29 Nov 2023
Dear Valued Guest, Thanks a lot for your feedback. Thank you, Front Desk

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I will give it a 4 star rating considering a motel. PRO: clean, convenient for the price. CON: could hear neighbors talking in their room next to us…mattress was just ok(long night)…parking very tight, passed on the breakfast.
Stayed 2 nights in Nov 2023
Response from Front Desk on 29 Nov 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come and stay with us again. Thank you, Front Desk

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 29 Nov 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come and stay with us again. Thank you, Front Desk

10/10 Excellent

Louise

Stayed 2 nights in Nov 2023
Response from Front Desk on 27 Dec 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk

4/10 Poor

Muneer

Disliked: Cleanliness, property conditions & facilities
Dirty, sheets has spots on one bed, found roaches by night table. Dinning area had No napkins.
Stayed 1 night in Nov 2023
Response from Front Desk on 21 Nov 2023
Dear Valued Guest, Thank you for your feedback. This helps us to improve our performance. Our rooms are all inspected before and after guests check in and check out for day to day. maintenance. We are sorry that we could find anything like that, however, had you mentioned at the front desk about your concerns, we would have reinspected your room. Sorry for inconvenience. Thanks again. Front Desk.

10/10 Excellent

Darlenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the aisian beetles............
Stayed 2 nights in Nov 2023
Response from Front Desk on 27 Nov 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come and stay with us again. Thank you, Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front Desk on 21 Nov 2023
Dear Valued Guest, Thank you for your feedback. Please come and stay with us again.Thanks again. Front Desk.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on 20 Nov 2023
Dear Valued Guest, Thank you for your feedback. Please come and stay with us again.Thanks again. Front Desk.

10/10 Excellent

Derek

Stayed 1 night in Nov 2023
Response from Front Desk on 20 Nov 2023
Dear Valued Guest, Thank you for your feedback. Please come and stay with us again.Thanks again. Front Desk.

10/10 Excellent

Sherri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well remodeled. Clean.
Stayed 1 night in Oct 2023
Response from Front Desk on 16 Nov 2023
Dear Valued Guest, Thank you for your feedback. Please come and stay with us again.Thanks again. Front Desk.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 16 Nov 2023
Dear Valued Guest, Thank you for your feedback. Please come and stay with us again.Thanks again. Front Desk.

8/10 Good

Rodger

Travelled with partner
Rooms were ok, two pillows on each queen bed was not enough. We were under the impression (on Expedia) that there was a jacuzzi tub in every room, and there was not! Breakfast was not that good!
Stayed 2 nights in Nov 2023
Response from Front Desk on 12 Nov 2023
Dear Valued Guest, Thanks a lot for your feedback. We have king jacuzzi rooms with higher prices. Our double queen rooms do not have jacuzzi in them. Please come again and stay with us. Thank you, Front Desk.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and cheap. The free breakfast was really nasty though.....staff was nice, and extremely helpful upon check in. We stayed for one night and it was perfect for our situation...
Stayed 1 night in Nov 2023
Response from Front Desk on 11 Nov 2023
Dear Valued Guest, Thanks a lot for your feedback. Please come again and stay with us. Thank you, Front Desk.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners of this hotel goes above and beyond to give great customer service. It's a great place to stay.
Stayed 3 nights in Oct 2023
Response from Front Desk on 2 Nov 2023
Dear Valued Guest, Thanks for your feedback. Please come again and stay with us. Thank you,

6/10 Okay

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an ok place but if you are going because it has breakfast DON'T! The food was horrible. Gravy was like water, biscuit hard and eggs inedible, and no other choice to eat. Overall it was just ok. I would only stay again if it was free.
Stayed 1 night in Oct 2023
Response from Front Desk on 2 Nov 2023
Dear Valued Guest, Thanks for your feedback. We are sorry for your experience; we make every effort to offer multiple breakfast items. We are sorry if you missed some. Thank you,