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"The hotel reception area is lovely -mcshanes var & restaurant needs a complete overall as very dated and tables, chairs are wobbly and most chairs have split or damaged covering . Service is very slow only staffed by young people who looked stressed at times - food was good when it arrived and plenty of it . Rooms advertised as delux are basic - dirty carpets , old bed frames, pillows are very full but incredibly uncomfortable, woke up with stiff neck , asked for replacements ie soft fud not arrive after 2 days where I actually went and got them myself but no better flat and hard !! Not hotel quality pillows - cold room no extra blankets to use !! Had booked deluxe double room ended up with a triple - 2 single beds - 1 double /kingsize when questioned this I was told that’s the room allocated to you !! Very clutter with the extra beds and not the room we booked !! Tea & coffee supplied in the room which was nice but very sparse -2 tea bags / 4 coffee sachet/ 4 milk /4 sugar -3cups- The experience was disappointing I was expecting more delux - no room safe no mini fridge - 6 coat hangers for a weeks stay. No plugs by bed - the room & bath room were very clean but very dated and dirty carpets !! Didn’t spend much time in it -The staff I have to say are very friendly and always greet you - which was very nice . Would not return "

"booked a family rooms, asked for 3 beds, had a call with the hotel the week before and asked again for 3 beds. Checked in on the day and asked again to ensure there were 3 beds as had to visit a relative before going to the room. Got to the room at 8 o'clock that evening only 2 beds. Staff in the hotel arent great and the food is just ok"

"We had a lovely stay in this hotel. Its clean comfortable and everyone is pleasant. "

"I love this property, this was my second stay and what a lovely house. It feels like a warm home and not a clinical holiday let. The location is great and plenty of parking. Great for hosting nearby family for dinner. Gina is a great host - so responsive and friendly. Can't wait to come back."

"Overall the hotel was tired and needed some work to bring it back to life. Staff just so lovely though. "

"Atmosphere was perfect. The staff.was lovely. It was very relaxing "

"Room cold and decor needs to be upgraded. Breakfast mediocre. Evening meal was incredible as was spa. Some small tweaks would have made a huge difference. Staff were lovely. "