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"So you're going to Santa Marta and want to stay in a nice hotel? Or like me, you only stay with Hiltons. Simply said, go to the Garden Inn. Its nothing like the ones in the US, way better, cleaner, way better service than the Hilton Santa Marta and the area is super safe ans walkable with amazing food and activity options near you. The Hilton Santa Marta beach is disgusting, not ptivate and out of control in every way, safety vendors absolutely gross beach too. You'll get an amazing view and a nice adult pool with a nice bar and views. Thats is all!! You want an ATM drive 30 minutes. You want to pay with dollars, nope! I've been here twice and will never come back. Zero management anywhere! Over worked agents ans often unsupervised. Nobody available to talk to if needed. I kidd you not on Sundays the entire big *ss hotel has zemo managers and young overworked supervisor too timid and not trained well for manageement requirement, the poor girl tries hard but left alone in a jungle with tools to lead. You're trying to check in? Good luck wait 30 minutes. You want to check out you're in a line for 1 hour. 2 agents in the front desk and about 7 or 8 in the back office hanging out...nonmanagement available to take action. Elevator waiting gets super annoying. Food is just decent nothing special. Management thing that good service = trying to be efficient and nothing else....I Swear I was blown away about the Garden inn quality of service attentivemanagement everywhere...wow! "

"I loved my stay here, with beach access, great food, and beautiful pools. I had an adjoining room on both of my stays here. Both times I had a lot of noise from the hotel guests n this rooms. So loud, that it seemed like the door was wide open. Both times young babies were crying during the night and during the day. Also, I found the process of getting a pool towel and filtered water to be cumbersome. Bar service was poor in the pool areas. "

"Nice hotel, staff is excellent, rooms are comfortable. Swimming pools are awesome, swim up bar is perfect and the bartenders Andres is the best"

"We loved Breakfast. Bungalows were ok but need upgrade in showers and toilets. Staff is very friendly. Check however they need to have better customer service and accommodate guests with their request. We requested two famiiies to be one next to the other and we were told there were no rooms. Spent one hour at check in until we were given rooms one next to the other. Other family. All US Residents were told to pay IVA because they entered with Colombian eye detector. They could out validate he was US resident even after showing papers and passport. We always have issues with rooms given at check in every trip we make to Irotama. They should look on how to make it easier. Put more air at the lobby too. It gets too hot. "

"Fantastic property with top quality staff and service. Quiet, comfortable rooms, awesome spa, delicious food, by the ocean "

"Excelente como siempre, llevamos a nuestra bebé por 1ra vez y todo estuvo como lo esperamos. Cuarto comodo y limpio, el buffet del desayuno es de lo mejor en cuánto a opciones. El resto de comidas aunque se puede Picar cosas en el hotel, cerca esta el centro commercial Sazue el cual tiene variedad en Platos y precios Es la 2da vez Que vamos y no era la ultima que nos quedamos en el Irotama."

"Food can improve"

"Nice hotel to stay. Love the rooftop and pool "

"I had a wonderful stay at this hotel. The property is beautiful and very well maintained, and the food was absolutely delicious. The staff at the pool and restaurant were amazing—very friendly and attentive. A special shoutout to Kenzo for his excellent customer service and attention to guests. He truly made our stay even more enjoyable. I would definitely recommend this hotel and look forward to coming back!"