Boka Samí Hotels, Sint Michiel

"Stayed here on our last day before flying home. Arrived before noon after checking out of another accommodation. We were prepared to have them hold our bags until our room was ready. Kenedra (sorry don’t remember her name exactly) at the front desk was amazing. She offered us an upgrade and let us check in immediately. We hung out at the pool for the afternoon. Pool and hot tub are incredible! Room was clean and comfortable. The only reason for the 4* for staff was due to the young man at the pool bar. He really needs a lesson in customer service. He was rude saying I couldn’t make an addition to my salad. I asked if he could ask the kitchen. He told me “I don’t need to ask I know”. Then the lady from the kitchen came out and said my request was no problem. It wasn’t busy. He could have asked how our meal was. Brought salt & pepper. Didn’t pick up our dishes forever. He spent the whole day on his phone. Having said that, we really did enjoy our last day in Curacao relaxing here by the pool. Hotel is fantastic! Thank you!"

"View was spectacular!"

"Hilton honors staff nice, got the 2 hotel package and never went to the Rif as my hotel was better, the restaurants short capacity operation, the buffet was good a challenge in all areas to mantain clean and to pick up dirty disged and glasses. Towells just in the morning nothing in the afternoon."

"Stayed in superior room, overall fine. Beds & pillows are worn out, TV was analog, Nespresso coffee maker in room & free in lobby. Beach, bars & activities were great. There is a free bus service daily at 9 am to the grocery store or it can be ordered for you. Use the resort App or WhatsApp for requests. The free wifi was ok. Bring bug spray !"

"Hotel muito bem localizado no centro de Willemsted em Punda. Fácil acesso a restaurantes, lanchonetes e farmácias. Próximo a ponte Queen Anne, que nos leva a Otrobanda. Quarto e banheiro confortáveis, Funcionários educados e prestativos. Nota negativa é não ter café da manhã."

"I would’ve rated 5 stars but only a couple things that didn’t. For an all inclusive I’d say it was excellent. Just things like the water did not get hot in bathroom, only air was provided in room and not throughout so we were extremely hot. Besides 1 staff member at the desk, everyone else throughout the resort was excellent and helpful. The trip was for my granddaughters annual spring break and she said she would definitely like to visit this resort again. ☺️"

"I had high expectations for this all-inclusive hotel, but unfortunately, the experience was extremely disappointing from start to finish. First, the room itself was unacceptable. It had a strong moldy smell that never went away, and the bathroom constantly smelled like sewage. On top of that, one of the curtains was broken, which just added to the feeling that the room was poorly maintained and neglected. The AC doesn’t work properly. One night, a building alarm went off in the middle of the night and created a stressful situation. It took about 15 minutes for security to turn it off. There was no sense of urgency or communication with guests during this time. The overall service was also lacking. The majority of the staff appeared unhappy, rarely smiled, and did not create a welcoming atmosphere. It felt like guests were more of an inconvenience than a priority. Nataly was the ONLY 5 star employee that truly should be used as a model for ALL employees here. The food situation was equally underwhelming. The buffet served nearly identical food every single day, with only one or two items changing. Variety is expected at an all-inclusive resort, and this fell far short. The hibachi restaurant, Hitsimatsu, was particularly concerning. Not only do you have to make reservations, but they consistently run 20–30 minutes late and don’t follow their own fixed menu. More importantly, there were clear cross-contamination issues: the same utensils were used for cooked vegetables..."

"Everything was great Cascade the rooftop bar and restaurant was nice. Shediah made my stay very pleasant thanks for everything "

"Amazing place with beautiful beach and all amenities "