Love our stay here. We could not be happier with the facilities or the staff. Everyone was wonderful. We never even left the resort. It was that great. Punta Lava and it's manager Gilberto went out of the way to make us feel welcomed and catered to our mid-western taste buds at a seafood restaurant. We both had 2 massages at the on-site spa. They were very good and reasonably priced. Please take good bug spray if you visit the dock side of the island where Castaways is located. It is surrounded on 4 sides by mangroves and there is not much wind. We only ate there once due to the bugs, but the food and drinks were really good, and really cheap. My only drawback was we had a 3 bedroom villa. There were only 6 pillows. We had to steal from the other rooms. They were thin as a dime. This is just me nitpicking though. The staff, beaches, villas, golf carts, food, and grounds were all fantastic. It is absolutely beautiful. We will definitely be returning soon.
Once we arrived at Playa Tortuga I received a room upgrade and a bottle of wine. I was told the reason was because we were celebrating our 25 wedding anniversary. It was a great touch from the hotel staff and management. The facilities are great but the room needs a little touch up and also was missing ironing boards and a fridge.
Laundry can be had for a small amount of money and I arranged to do laundry in town for $4.50 per load. It was a great experience and once again the staff was outstanding.
The room was old but very clean and comfortable. Air conditioning worked well. Wasn't noisy. The flat screen TV didn't work. Breakfasts were very good. Staff were very friendly helpful and professional
Bocas del Toro is a Caribbean archipelago located in West Panama near the Costa Rican border. A little off the beaten track …More
Our visit was very pleasant. José and Mayra were very accommodating and helpful with useful information about the local tours and local customs. The hotel was always clean. The added attractions of the lovely hummingbirds were so fun to watch.
Management had just hired a new chef from Panama. Fernando was excellent in his seasoning and presentation. He prepared a variety and added grilled vegetable that enhanced the choice of meat. His choice of wine was also excellent. Needless to say we were very impressed and enjoyed his meals.
Our visit was great and we would return to this pleasant hotel.
When we arrived to the hotel, the staff was there to welcome us, the check-in process was completed in less than 15 minutes. We were a group of 5 (all adults) so we used 2 rooms. Both rooms were good with a/c, cable tv, bathroom and of course the bed, that were comfortable.
Traveller from Panamá
The Swan's Cay Hotel is located in Bocas del Toro, within 350 miles from Panama. This Caribbean hotel combines local …More