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Reviews of Waterstone Resort & Marina Boca, Curio Collection by Hilton

4 out of 5
Waterstone Resort & Marina Boca, Curio Collection by Hilton
999 E Camino Real, Boca Raton, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1007 reviews" "
Rating 8 - Good. 269 out of 1007 reviews" "
Rating 6 - Okay. 133 out of 1007 reviews" "
Rating 4 - Poor. 78 out of 1007 reviews" "
Rating 2 - Terrible. 63 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Located right by a freeway overpass and tons of construction. Hotel was nice and staff was good but I don't like laying by a pool under the freeway.
Stayed 1 night in May 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous views from our room. Wonderful helpful staff. Highly recommend
Stayed 3 nights in May 2024

10/10 Excellent

Olivia

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great other than the employee who accused my dog of biting him when he delivered my room service
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó
Stayed 1 night in May 2024

8/10 Good

Tulay, Altamonte Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, amenities
Enjoyed the busy inlet waterway but the road noise & extreme volume levels of music blaring from boats going by was not truly relaxing. Construction across the way wasn't peaceful either. Hopefully a short term issue. Only one restaurant open at the property, Sea Spray, with limited offerings. Ate breakfast there which was good. Staff was friendly and accommodating. Hostess...not. Not friendly, no smile. I'd call her out by name but I won't! Broken shower faucet was not enjoyable on our first morning but fixed later in the following afternoon. Mislead that there was beach access. Yes, but it is by foot a 10 minute walk away. In 98 degrees, that's a long walk.
Stayed 3 nights in May 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, great service, at a affordable price
Stayed 2 nights in May 2024

4/10 Poor

Theron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, musty, damp. Mold in bathroom. Dark spaces because there were not enough lights. Sofa bed was old, broken and leaning to the side. When I asked if the staff knew the bed was in this condition, I was told yes, with no further explanation or accommodation. An empty vodka bottle found in the room. The only place to eat was outside in the hot humid weather. Expensive self parking and additionally an expensive daily resort fee added to the already double city and double state tax. When I made comments to the front desk and even checked out a day early because of the issues, they simply said; sorry!
Stayed 2 nights in May 2024

10/10 Excellent

Ivy, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, nice views and service.. the only issue for me, is not close to restaurants, shops etc.. walking distance..
Stayed 1 night in Apr 2024

6/10 Okay

YELINA

Disliked: Staff & service, property conditions & facilities
This property is overpriced. The property is under maintenance. I never saw the umbrellas and chairs at the beach that are supposed to be included with the hotel . The food super expensive and you need reservation for dinner , I can’t enjoy the view . The rooms service was fast but “ extra expense “. Yelina Miranda room 1007
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but the hotel and room was perfect. The dinner at the on site restaurant was delish! The views were impeccable!
Stayed 1 night in Apr 2024

10/10 Excellent

Alyssa

Stayed 3 nights in Apr 2024

8/10 Good

audra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service
Front desk staff
Stayed 1 night in Apr 2024

8/10 Good

Emmannuelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice dining with a view of the water. Staff was nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in with Marvel was great. The room was better than our expectations and the view was AMAZING!! Our breakfast and parking were included with our stay which was perfect. The breakfast was delicious and every staff member was friendly and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Rodger

Travelled with family
Liked: Amenities
Staff was friendly. Food was quite good and the gym was quite good.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

8/10 Good

Gladys

Stayed 3 nights in Apr 2024

10/10 Excellent

Gennadiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wary good service
Stayed 6 nights in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star all the Way! Had a great experience!
Stayed 1 night in Apr 2024

6/10 Okay

seth, Livingston

Disliked: Property conditions & facilities
Walked into major construction going on in the lobby, broken shower head and hallways in need of renovation. Over priced omelette came out wrong all 3 mornings. Lunch at the pool over an hour wait for food consistently. Great location though
Stayed 3 nights in Apr 2024

8/10 Good

Angie

Perfect
Stayed 4 nights in Apr 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean facility.
Stayed 4 nights in Mar 2024
Response from Marvel on 4 Apr 2024
Awesome Jackie we appreciate your kind words. We appreciate you choosing us. We hope to see you again.

10/10 Excellent

Reina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to FAU
Stayed 1 night in Mar 2024
Response from Marvel on 4 Apr 2024
Thank you for your kind words. We are thrilled that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

FABIO

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Marvel on 4 Apr 2024
Thank you so much for your kind words.

6/10 Okay

BENJAMIN, thornhill

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
great location near beach and restraints...noisy as near bridge and rooms very tired..needs work..elevators frequently down...
Stayed 14 nights in Mar 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant was delicious and with it being on the river watching the boats creates a great atmosphere. Loved our stay there!
Stayed 1 night in Mar 2024
Response from Marvel on 4 Apr 2024
Awesome, thank you so much Megan. We are so happy you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel, walking distance to beach. Wonderful that you could borrow backpack beach chairs and umbrella. Also the restaurant was lovely to sit outside and have a bite or drink from the bar.
Stayed 3 nights in Mar 2024
Response from Marvel on 4 Apr 2024
Awesome, thank you so much for your kind words. We are so happy that your stay with us was a great experience. We hope to see you again.

6/10 Okay

lisa

Travelled with group
Liked: Amenities
Property has a beautiful view needs updating and staff seemed overworked
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

J

6/10 Okay

victoria louise

Travelled with family, Travelled with partner
Bridge very noisy day and night Ants throughout the room Cleanliness of bathrooms poor Rooms/suites need painting and carpet cleaning
Stayed 3 nights in Mar 2024

2/10 Terrible

JoAn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is listed as an upgraded hotel. This property has not been updated for it has to be 30 or 40 years. It is very dirty. I would not walk on the rug with bare feet. The bathroom and tile were missing caulking. The manager on duty Kendra was so aloof she was bordering on rude. Do not book a stay here
Stayed 1 night in Mar 2024

8/10 Good

Jessica, South Bay

Travelled with partner
Liked: Cleanliness, staff & service
The room we stayed in had a great view! However, there was no soap bars or handsoap to wash our hands with, no liners in the trash, and ants all over the sink area. The shower smelled of mildew, and parking was atrocious as if you HAD to get Valet. For the price that was paid, things could have been a lot better.
Stayed 2 nights in Mar 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good value.
Stayed 3 nights in Feb 2024

4/10 Poor

Donna, ballwin

Travelled with family
Rooms are cheap looking. Desk chair was a crappy metal stacking chair, desk and dresser also pieces of junk. Room darkening shade very difficult to pull up and down. Gym is dirty and equipment old and not maintained. One of the tread mills has a ripped tread. Trash on the floor. I told the front desk it needed cleaning and two days later same trash still on the floor. Inadequate parking. Only good thing I can say is that the restaurant has good food and service. Also, chairs, umbrellas and towels available to take to beach which is an 8 minute walk away.
Stayed 4 nights in Feb 2024

6/10 Okay

Mary

Liked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

4/10 Poor

conor

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property overlooks a noisy road which can be heard inside the rooms. Also poor sounds insulation between rooms.

2/10 Terrible

patrick

Business traveller
Disliked: Staff & service, room comfort
All I asked was for a quiet room...Noisy Road
I asked the hotel for a quiet room shortly after I book - early morning flight/late arrival/only in the hotel to sleep...and they overbook hotel and put me in room facing a loud road – I asked for so little, just a quiet room - and Waterstone couldn't deliver this and therefore I got little sleep following nearly 24-hour travel day and then an all-day conference - really disappointing experience. The only redeeming part of the hotel was a hotel worker named George - his colleagues could learn a great deal from this individual's enthusiasm/friendliness - he is a great asset to the hotel. Nevertheless, the noisy room just made the entire hotel experience highly disappointing.
Stayed 2 nights in Feb 2024

8/10 Good

Sophie

Stayed 4 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort?? lol. NOT EVEN CLOSE
They call this a resort. It is the furthest thing from a resort that I can imagine. The hotel was filthy. Don’t waste your time or money.
Stayed 1 night in Feb 2024

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t find the 4-stars
Stayed 1 night in Feb 2024

10/10 Excellent

Josh

Stayed 1 night in Feb 2024

8/10 Good

IRINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Kurt

Business traveller
Liked: Cleanliness, staff & service
Although it is common in older South Florida properties, the hotel is weathered and there was spackle on the wall in the room.
Stayed 1 night in Feb 2024