2/10 Terrible
Larissa P.
5 Aug 2023
Liked: Location, listing accuracy
Disliked: Communication
Unfortunately VERY disappointing
We booked this rental as a last minute vacation for our family as it was one of the only places available in the area. There was little to no description about the property on the listing. Initially communication was quick, but then nonexistent over the weekend prior to our arrival. Upon arrival, there was a large amount of paperwork to fill out (that was unexpected). Definitely not the streamlined process that we’ve had with all of the other VRBO properties we’ve stayed at. Once we climbed the almost 30 stairs to our unit (located over a restaurant), our initial thought that while it was a bit sparse and dated, it did seem clean. As we lived in the space, we found this was not the case. For example, there was a dirty towel hanging on the back of a door, a deflated balloon hanging from the curtain rod, clothes behind the washing machine, crumbs in the cracks of the couch cushions, frying pans crusted with food, dirty curtains, no screen on the kitchen window, fridge door handle was cracked, holes in the bedsheets, and an intermittently working light in the master. The air conditioning units are not enough to cool the whole space. I brought some of these concerns to the office on site and was met with an apathetic attitude and no apology. They did give us an extra frying pan since the ones provided were too small to do much with. We ended up leaving a day early and they wouldn’t refund our boat slip. Overall, it was a very disappointing experience and we wouldn’t recommend it.
Larissa P.
Stayed 5 nights in Jul 2023