Black River Holidays from NZ$1,688

Staff were more than helpful. Bathrooms dated but could not fault the cleanliness. Great location.

Very spread out, more like a resort. Stairs to most rooms, toilet seat was yellow and very very old, made the whole bathroom seem dated. The whole place needs a full renovation, will definitely be going back to Palmer Street precinct and only use the Mercure as a last resort and I am an ALL Gold member.

Very pricey for what is offered.

The property manager Sonia was brilliant. She made contact with us ensuring we knew about hours and our accommodation. We had no car, and were able to leave our bags until our room was available due to our early arrival and was equally accommodating on having to leave. Our unit was within walking distance to many things - Castle Hill, Magnetic Island Ferry, museums and restaurants.

The hostel is great compared to many. We stayed in a private room, as two couples. We were woken at 6am every morning by staff blasting music at the connecting koala sanctuary. We complained the first day to staff and the very same thing happened the next day, we were offered breakfast and drink vouchers which was appreciated, however a 6am wake up call on the weekend by staff really was a major disappointment. The room had a problem with ants, and there was a big gap at the top of our door which let in lots of insects. A few touch ups and the room itself would’ve been great. The food and drinks were great. And a great location.