My apologies for the unpleasant stay. This is an extended stay where out of state work crews stay for long extension periods of time for work. Guest are not allowed to smoke in the rooms here, therefore they have to go outside to do so and the grill area is for guest use. I hate that you weren't happy when you pulled into the parking lot, but extended stay hotels are much different from the transient hotels that are more costly. I'm glad to see that you were immediately refunded after you call to cancel. Best wishes....

My apologies for the unsatisfying stay with us. Hopefully we'll get another opportunity to show you a better experience in the future.

Thank you for choosing Suburban Studios Birmingham. I am saddened to see we did not quite meet your expectations. I do hope that you'll try us again in the future. Best wishes...

Tiara, thank you for taking the time out to share your experience with us. We truly value your feedback and your business. We look forward to being of service again in the future.

Thank you for choosing Suburban Studios Birmingham and also for sharing your experience.

Please accept my heartfelt apology for failing to meet you stay experience expectations. Just for clarification, the room has been inspected for the mentioned pest issue and found to be false. I will use comments for training purposes. Thank you for your choosing Suburban Studios Birmingham.

Thank you for choosing Suburban Studios while visiting the Birmingham area. I do apologize for the unsatisfactory experience you had. I wish that we could better serve you if we had known while you were here of the issues you were unhappy with.

Thank you for choosing Suburban Studios Birmingham and also for sharing your experience. Hope to be of service again in the future.

Thank you for choosing Suburban Studios Birmingham and also for sharing your experience with us.

Please accept my heartfelt apology for failing to meet your expectations during your stay.

Thank you for choosing Suburban Studios and also for sharing your experience with us.

Please accept my sincere apology for failing to meet your expectations during your stay with us. We will be using your noted comments for training purposes. Hopefully you'll give us another opportunity to properly serve you. Best regards

My apologies as stated in the previous review response..

Thank you for choosing Suburban Studios Birmingham.

Thank you for staying with s and also for sharing your experience. Hope to see you again soon.

Please accept my sincere apology for failing to meet your expectations. I do hope that in the future you will give us another chance to show you a great stay. Best regards..

Hi Hillarie, I was very dishearten to read that you were pleased with the accommodations here. After reviewing your mentioned concerns, we have made a few changes and will use this review for training purposes. I hope that you will in the future reconsider giving us another opportunity to show you how nice our property is. Best regards....

Please accept my heartfelt apology for failing to me your expectations during your stay here. Please consider staying with us again in the future and let us show you a perfect stay.

Thank you for staying with us and also for sharing your experience.

Hey Donald, I am very disheartened to hear that you did not have a outstanding stay with us. I wish that your issue would have been brought to our attention while you were here so that we could have addressed it directly. Hopefully in the future you will give us another opportunity to make satisfying.

Thank you, Steven, for staying with us and also for sharing your experience. Hope to be of service again in the future.

So sorry to see that you unsatisfied with your stay with us. Please feel free to contact me directly to further discuss the actual issues.

Thank you for staying with us and for sharing you experience. I wish you would have reached out to me directly to express the details of your stay.

I want to sincerely apologize for that unpleasant stay. I will definitely be working with the housekeeping department more closely in regard to the dirty tub. We are working diligently to get rid of that stench, whereas someone wasn't properly caring for their dog. My apologies and if in need again it would be great if we could make things right for you. Hope to hear from you in the future,

Thank you, Krystal, for sharing your experience. Hope to see you again in the future. Best wishes!!

I again want to express my sincerest apologies and as stated in response to the first review I ordered you Choice Privileges points as compensation.

Thank you for staying with us and taking take to share your thoughts.

Thank you for choosing to stay with us and also for sharing your experience. Unfortunately, by our new brand standards we are no longer required to provide hair dryers or paper towels in the rooms. I wish that you had informed us that the desk chair was missing, and we would have immediately gotten you one. My apologies.

Hey Tony, I sure hate to hear you thought about our property. I am saddened to know that we didn't meet your expectations. I do hope that in the future you will reconsider and give us another opportunity to show you a great experience.

My apologies for any inconveniences during your stay. There is mention of the 100 deposit on all booking sites so that guest is aware prior to check in. Room issues can better be addressed while you are still there, even if it requires a room change. But if we're not made aware of your problem, we can't fix it. Hope you come to visit again in the future.

You have my sincerest apologies for any inconvenience you endured during your stay. I do hope that in future will reconsider giving us another opportunity to show you better accommodations.

Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest and cleanliness. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider and Housekeeping teams to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

Thank you for staying with us and also for sharing your thoughts. Hope to see you again in the future when in need.

I am truly disheartened to hear this. I wish that any issues you encountered were brought to our attention while you were here, so they could be addressed accordingly.

My apologies for not providing an extraordinary stay. Not making excuses but like most places in the world since covid things have been extremely hard with staffing and getting things done. Please try not to hold it against us forever and consider staying with us in the future. Best regards..

I want to sincerely apologize for that incorrect information. That statement does apply to any guest on reservations 5 nights or more. I hope that you will accept my apology on behalf of my team and also in hopes that you will return when in the area.

I sincerely regret that your stay was a pleasant one. I emailed you back on Fri and never did you come to the desk to address your issues. I have reviewed out sites and on none of them do I see that we offer a breakfast. I wish we could have addressed all issues while on site rather than over the internet. Best regards

Thank you for staying with us here at the Suburban Extended Stay Homewood.

I apologize for any inconvenience you endured while you stayed here.

I want to sincerely apologize for failing to meet your expectations during your visit to our hotel. I hope that in the future you will be a return guest and we have the opportunity to show you our best.

I want t sincerely to apologize for the old bedding still being on the sofa bed. Not giving any excuses but like most places we are unstaffed and from time to time some things may get overlooked. I do hope that in the future you will reconsider giving us another opportunity to show how great our property really is. Best regards...

My sincere apologies about your unpleasant stay here. I thought I sent the response to you first review, but I guess I was interrupted and didn't send. I understand your frustration and I did credit a refund in the amount of $161.61 and $100 dep was refunded back to your credit card.

I do sincerely regret that we fell to provide you with a great stay. I wish that these issues were brought to our attention while you were here. Hopefully in the future you'll consider giving us another opportunity to show you a better stay.

My sincere apologies.

My sincere apologies.

Thank you for staying with us and also for sharing your experience. We look forward to seeing you again soon.

Thank you for choosing Suburban Extended Stay. I truly regret that there were some issues that caused reason for you to not enjoy your stay. I hope that in the future you will reconsider staying with us again for a better experience.

I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.