Holiday Homes in Birchwood

"First desk guy acted like he didnt want to be there upon check-in like we were bothering him. Garbage at the coffee station was overflowing onto the floor early the next morning. The same guy was still there sitting on his phone. By the looks of the garbage overflowing.He didn't do much work on his overnight shift"

"Easy access to everything parking includes no parking fees"

"All we expected was a clean room and a decent continental breakfast. We did not expect to see a sign at check-in that said if we needed anything in our room, the staff would get to it if “they weren’t busy.” Another sign said that our rooms would not be serviced by housekeeping. After three days, we did ask at the front desk if we could get clean towels. This was at 10:00 am. When we arrived back in our room at 11:30 pm, there were no clean towels. Our trash was also never emptied throughout our five-night stay. We ended up emptying our trash into the large trash can set up near the breakfast tables. But, here is the most aggravating thing that happened to us TWICE. We were all dressed up to go to our uncle’s 90th birthday party. However, we could not get out the front door without walking through a huge cloud of cigarette. One of the staff was standing two feet from the front door smoking!!! She did not move an inch when we raced past her. Later that evening, we returned to the motel and there was another staff person smoking right at the front door. It was a little bit rainy so the smoke filled the area under the porch. Rather than walk through this cloud of smoke (again), I stood in the parking lot and stared at her. When she noticed I was staring and not moving, she moved about one foot to her side. By this time, I was livid!! I cannot believe that a motel can stay in business with the rudeness and lack of consideration for its guests. "

"Loved everything about this hotel. Staff fantastic. Room very nice, temp very nice, view great. Will stay here again if I’m ever in this area gain."

"Keep doing"

"Room was OK ,,,,Staff also was OK . Was at hotel 7 nights ,, .Breakfast first day was good,,, The rest of the time we ate out .. No fruit and very little to choose from ,,,,Parking was excellent,,,,,"

"We had a great two day stay at your lodge"

"Very big and clean"

"Cleanliness was not an issue, the host was very good at responding right away, the hot tub was big and had plenty of room! Very nice place to stay and definitely worth going back. "