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Sercotel Ayala Bilbao

4.0 star property
Adults-only hotel connected to a shopping centre in Bilbao with a 24-hour front desk

Choose dates to view prices

Photo gallery for Sercotel Ayala Bilbao

Hallway
Daily buffet breakfast (EUR 15 per person)
Front of property
Hallway
Hallway
Sercotel Ayala Bilbao is near the Guggenheim Museum and San Mames Stadium. Guests love the cozy fireplace, library, and coworking spaces. The central location and attentive staff consistently earn praise from visitors.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
The current price is NZ$257
includes taxes & fees
12 Oct - 13 Oct

Room options

Check availability for these dates

Tonight

Sept 19 - Sept 20
Check availability for tonight Sept 19 - Sept 20

Tomorrow

Sept 20 - Sept 21
Check availability for tomorrow Sept 20 - Sept 21
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Basic Room

Basic Room

Basic Room

8.4 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

1 bedroom, down duvets, minibar, in-room safe

Classic Double Room

9.0 out of 10
Wonderful
(49 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

1 bedroom, down duvets, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Down duvet
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Down duvet
Separate bedroom
Blackout curtains
  • 29 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
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About the area

Located in Bilbao City Centre neighbourhood, Sercotel Ayala Bilbao is connected to a railway/underground station. C.C. Zubiarte and Ribera Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Etxebarria Park and Dona Casilda Iturrizar Park. Looking to enjoy an event or a game while in town? See what's happening at San Mames Stadium or Bizkaia Frontoia. Guests love the hotel's central location.
Visit our Bilbao travel guideOpens in a new window
Map
Canciller Ayala, Bilbao, 48008

What's nearby

  • Plaza Moyua - 6 min walk - 0.6 km
  • Plaza Nueva - 8 min walk - 0.7 km
  • Ribera Market - 10 min walk - 0.9 km
  • Guggenheim Museum Bilbao - 11 min walk - 1.0 km
  • San Mames Stadium - 3 min drive - 1.8 km

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Ledesma N°5 - ‬2 min walk
  • ‪Bocadero - ‬2 min walk
  • ‪Old Shangai - ‬3 min walk
  • ‪Molinillo - ‬3 min walk

About this property

Sercotel Ayala Bilbao

Upscale hotel near Guggenheim Museum Bilbao
Located close to San Mames Stadium, Sercotel Ayala Bilbao provides a library, laundry facilities and a fireplace in reception. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), express check-out and luggage storage
  • A reception hall, a 24-hour front desk and tour/ticket information
  • A lift, coworking spaces and a vending machine
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 61 individually furnished rooms feature thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with bidets and hairdryers
  • 50-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 15 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Is Sercotel Ayala Bilbao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 20 kg per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Sercotel Ayala Bilbao?

As of 19 Sept 2025, prices found for a 1-night stay for 2 adults at Sercotel Ayala Bilbao on 12 Oct 2025 start from NZ$257.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; check-in end time: anytime.

What time is check-out at Sercotel Ayala Bilbao?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Sercotel Ayala Bilbao located?

Located in Bilbao City Centre, this hotel is within a 15-minute walk of Ensanche and Guggenheim Museum Bilbao. San Mames Stadium is 1 mi (1.6 km) away. Abando Station and Abando Tram Stop are within a 5-minute walk.

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Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 325 out of 482 reviews
Rating 8 - Good. 124 out of 482 reviews
Rating 6 - Okay. 26 out of 482 reviews
Rating 4 - Poor. 4 out of 482 reviews
Rating 2 - Terrible. 3 out of 482 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fidel

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Stayed 3 nights in May 2025

10/10 Excellent

gordon hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere
Stayed 2 nights in Feb 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel. Everything was great.
Stayed 3 nights in Jan 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to enjoy this amazing city
Stayed 1 night in Jul 2024

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Stayed 3 nights in May 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Very pleasant staff. Good hotel in an excellent location. Good value.
Stayed 3 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Great service from receptionist Close proximities to most amenities
Stayed 5 nights in Nov 2024

10/10 Excellent

Tula

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well. The room was adq
Stayed 6 nights in Apr 2025

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilbao’da en iyi fiat performans otellerinden. Temiz, banyosu güzel. Yönlendirdikleri otopark için 24 saate 5-6 Euro indirim kartı veriyorlar. Kahvaltı yeterli
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and friendly hotel convenient for the city centre.
Stayed 2 nights in Jun 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Stayed 2 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!
Stayed 1 night in May 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, comfortable no frills

The staff were very helpful with restaurant recommendations & directions. It’s right in centre of things so great for exploring. Clean & comfortable no frills hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Easy access from the train station and easy to walk to the old town.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist are most friendly and helpful They can all speak English fairly well It is close to all amenities
Stayed 1 night in Dec 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. The staff is wonderful and always helpful with a smile. The room is very good. The area is perfect, close to everything
Stayed 3 nights in Aug 2024

10/10 Excellent

David Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a central position. Staff were friendly and helpful. The rooms were clean and comfortable, would recommend.
Stayed 4 nights in Jul 2024