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"Overall a great experience, staff was amazing, and kind. The free breakfast was not big on variety but everything tasted good and there was plenty of it. Honestly the only draw back was the long hairs that I found in the shower and sink. It’s not a big deal, hair is easy to miss when cleaning. So 4 stars is fair I believe."

"This was the most expensive stay in our trip and compared to the cost, definitely the most disappointing. Starting with the good things: the location is beautiful (even though not unparalleled in Hokkaido), both the private onsen in the room and the larger private onsens that can be used for free were great to use. In terms of things we did not like: as mentioned in other reviews, the property feels dated (e.g. the state of the onsens) - would be ok for a public onsen but less so for an expensive hotel. We more most disappointed by the breakfast and how it was handled: we shared in the reservation that we are vegetarians and would like to have this accommodated - no reaction and we were told when checking in that this is simply not possible to cater for. While Japan can be still tricky for vegetarians, all other (and cheaper!) places we stayed at could cater for us and prepared some brilliant dishes.This shows that this is not about what's doable just simply not caring."

"I have stayed at various Dormy Inns and this one is one of the best in terms of a hot bath and breakfast buffet. "

"We stayed at Hotel Gozensui during our stay at Hokkaido. The staff was very friendly and helpful and onsen was really beautiful and relaxing. We do recommend eating at the hotel as a lot of restaurants around the area close early (we were there March 2026). For breakfast there’s a little udon restaurant that we highly recommend. "

"Perfect stay for visitors seeking a peaceful adventure. "

"Nice place to stay. "

"It’s a fine business hotel, but they do need better pillows"

"Lobby and dining hall ambience was great. Food served at the dining hall was good. However, the room was a little dated and could do with a refresh. "

"Clean and comfortable. Good onsen and varied buffet breakfast and dinner. Will pick here again if visiting lake Akan in future."