Big Sur Village Hotels, Big Sur

"We chose this hotel for its location and were not disappointed. It is very close to point lobos, downtown Carmel, and 17 mile drive. The views were really spectacular. We wanted a pool--so staying in a cute little inn in downtown Carmel or something wasn't really for us. So this hotel checked those boxes. I typically really love Hyatts as well, but this one probably has seen better days. Few things to note: -Staff was super kind and friendly. Very willing to help. -We stayed in an ocean view room and had free parking. The free part was amazing--we actually couldn't believe it. The parking lot, however, was really stressful. About 5 spots and VERY tight. It was always a challenge getting in and out. -Pool was nice--but pretty small (and deep!). I think there were only like 8 chairs or something and that made it kind of stressful/awkward when people were hovering or clearly didn't have a place to sit. -Towels were out frequently and they were pretty worn towels to begin with. -Our room was pretty small--bathroom was pretty small. Balcony was cool, but pretty small with pretty hard furniture. Not the most comfortable. -In general...relatively loud. We heard our neighbors a lot. We had to be those people one time and call the desk to report some dance party or something that was happening upstairs. Our walls were literally shaking with the bass. It was crazy. It is a big, kind of sprawling "resort" so it is a little tricky knowing how to navigate everything. "

"Absolutely stunning."

"Great place! Large room great breakfast in the morning we were situated on the second floor right above the pond. It was fabulous."

"Breakfast menu was good; the lady was helpful. Excellent coffee. Room was small, claustrophobic, we could see spider webs in the corners of the room. WiFi worked well "

"Could use a new Keurig coffee machine"

"Delays in check in. Didn’t clean your fireplace "

"There was no a/c available. No t.v. available. The parking spaces were to small with limited space to open car doors. There was mold in the shower. The staff weren't that pleasant especially at the store. It seemed like they were bothered to help you. "

"The staff is very friendly and accommodating. I had the best lamb chops at dinner and "Jeff" in customer relations was amazing. "

"Yes it was excellent"