Search Big Sandy hotels

"Room wasn't super clean, needs repair and maintenance. Worst part was the damn dog barking non stop for hours that the staff says they 'look into'. Barking didn't stop. And the bed was like plywood. "

"The rooms that were ordered was not the rooms that was received for the stay and could not be changed so I had to settle. They didn’t clean the rooms very well either."

"Pool was closed since the previous week. We rented here because it had an indoor pool and we had 2 kids with us. We should have been informed prior to check in. Toilet was broken in one room. Clerk was friendly and helpful but being the only employee, had to wait for her to come to try fixing it. No soap or shampoo in either room. Our " Suite" was supposed to have a whirlpool tub, no tub. We stayed one night, left early next morning without the breakfast buffet that was advertised, there was next to nothing there as far as food. Didnt get a refund because we had booked through a 3rd party, Hotels.com Dealing with them is no better. They make it incredibly difficult to report an incident. "

"The weekend stay was very quiet. That’s exactly what we were looking for."

"What a great place to stay! The hosts were very attentive and made sure that we had everything that we needed. We were able to take full advantage of all of the amenities, and even caught a few fish of of the dock. The kids enjoyed visiting the nearby Civil War sites as well. We would definitely stay here again."

"Lovely home peaceful setting. Hostess April was very responsive, not that we needed anything. "

"Excellent customer service and breakfast was fabulous!!"

"We had such a wonderful stay at Heron Hideaway! Wow, that View! Even better than we expected…from every room upstairs, it was panoramic beauty! And the lake access… was easy and appears to be brand new stairs and dock. The home was clean, very well stocked, and I have to give props, even as new hosts it was clear they really thought of everything to make our stay comfortable! The location was peaceful and relaxing and easy to find. We loved the set up on main level being basically two master suites. The beds were comfortable, and everything matched the listing photos perfectly. We loved the downstairs for cozying out and watching TV! We didn’t bring our kids on this trip, but if the were there, they would have loved the sleeping arrangements downstairs!We especially loved the personal touches like the branded coffee mugs, the s’mores packets they left for us, and the fire pit outside with wood already stocked, such a fun and cozy bonus!Laura was very responsive and made the whole experience smooth from start to finish. We came here for a relaxing getaway and wow did we get it! I would not hesitate to recommend and we would absolutely stay here again!"

"The rating on this property is very misleading. This place is a dive and i did not stay there, because i did not want to put my family in jeopardy of running into some meth head that lives at this property. The reason they dont offer a refund is because its way of them keeping the money without anyone staying there. One room I was shown had a bubbled floor and cuts all in the vinyl flooring and stunk to high heaven, like it had been flooded and not properly repaired. This place is a joke."