Search Big Island hotels

"My stay at this location was the worst I have ever experienced. While the manager was exception she was only one person which is also an issue for what we experienced. My room was $268 and the excessive noise after hours, kicking on my door throwing buckets of ice by teenage boys well past 11pm that were not supervised by their parents was completely unacceptable .There was also an 84 year old man staying on the same floor with his terminally ill wife and we both came out of rooms to see what the issue was. the kids were so loud (8-12 kids) that he had to yell to get their attention and even then they did not settle down. I was harrassed by these kids because my room was beside the elevators and the ice machine. The kids I am sure ruined several guests stay, Then ar 8am this morning they were knocking on my door and running away. I understand kids are kids, but this was horrible experience and if the management could see past haqving only one staff member to man a 4 floor hotel with that many guests then perhaps I would have had a different experience. We also had a late check out but with only getting a short night's sleep we checked out once the knocking began this morning. I feel I should be compensated for my stay and so should Mr. Turner of room 419. I was in room 403. The staff did apologize but still that ruined our whole day and stay."

"The rooms could use a bit of a spruce up. The bathroom drain did not drain in the tub when showering. Lots of scratches on the walls and door frames. "

"👍"

"While the property was pet friendly and quiet. We didn't have a working toilet in our room for 2 days of the 3 we stayed and were forced to use the public toilets. We were only moved the last night of our stay and after 6pm."

"Very disappointed in the condition of our accommodations, service provided and overall experience at this establishment. There was a musty smell that hit you upon entering the room (instructions for dehumidifier to run were posted but it was not running upon entrance). There was a mouse trap under the sink, not what you want to see in a rental space. Breakfast was not provided. The door to the main area where the INCLUDED breakfast was located was locked upon our first try and when it was unlocked there was next to nothing available. All that was visible was dry cereal, no milk! Will never stay here again or recommend this property to others. Also the host/reception was rude and unpleasant and seemed ‘put out’ when asked questioned. Parking was also inconvenient as we were made to park in an uneven gravel driveway instead of in a paved parking area that could accommodate rough twenty five cars that was only hosting two. We were instructed that the parking of our vehicle needed to remain closer to the house on property in the sloped gravel driveway. For $300 a night this was terrible value for money! Never again. "

"Great location for our purposes "

"Staff couldn’t have been nicer. Good Location. Great dining room "

"Positive experience. Fantastic Eastern service and hospitality. Would go back! "

"Great cottage, and location. A bit difficult to navigate to."