Upon first booking, I was assured that parking would be available for my classic car, which holds emotional value. However, upon arrival I was informed that parking would not be available due to overbooking and people "sneaking in". I requested advice on where to park, yet was told that the information desk did not know the nearest place to park at all in the city. As a result of this, my car was left at the side of the road a block away, leaving me concerned that someone may break into it. Later on after a trip out, my other half and I return to the room to find that hidden underneath the table provided was a huge brown patch of which we were unsure of the contents but either way was unexpected and simply not the level of sanitation one would expect from a hotel with 3 stars. Furthermore, only one set of towels was provided and a single pillow however, when I'd gone downstairs to find out whether I could have more, the reception desk was closed, which was unhelpful and unexpected seeing as it was only 8:30pm on a Friday evening, one may expect the desk open and the door not to be locked at such a time. The final issue was that upon checkout, I was asked to pay an unexpected bill. To find out the breakdown of the bill that had been handed to me, I had to ask what the payments were for. One was for the city tax (which was fine) and the other for parking, however I did not use the parking as I was informed it'd be full and I reminded the desk of this, which led to an argument.