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Reviews of Pont Y Pair Inn

2.5 out of 5
Pont Y Pair Inn
Holyhead Road, Betws-Y-Coed, Wales

Reviews

6.8
Rating 10 - Excellent. 16 out of 72 reviews" "
Rating 8 - Good. 24 out of 72 reviews" "
Rating 6 - Okay. 9 out of 72 reviews" "
Rating 4 - Poor. 12 out of 72 reviews" "
Rating 2 - Terrible. 11 out of 72 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Beautiful place which is newly renovated and really nicely done. Picturesque area to visit as well.
Stayed 2 nights in May 2022

8/10 Good

Larisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is so lovely we have been there many times over the years and again cannot complain breakfast area and rooms so clean and tidy staff were lovely nothing too much trouble unfortunately the pub side wasn't open but hopefully next time when we go but still cannot fault my stay there and didn't let it get us down the room we stayed in with a lovely four poster bed was a bonus
Stayed 3 nights in Oct 2021

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy clean bed in a nice sized room, great breakfast and friendly staff, shame pub was shut though
Stayed 2 nights in Oct 2021

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service
Staff were lovely and the breakfast was great, but communication in advance not great e.g parking is not available, and you can either find a free spot on the street but this can be quite far away from the hotel or there is a paid car park across the bridge. We also tried to call the hotel but the phone number on Expedia and the one on their website doesn’t work so was a bit concerning. No lift and we were lucky that we were only one flight of stairs up
Stayed 3 nights in Sep 2021

6/10 Okay

Jane, Tilbury

Travelled with partner
Disliked: Cleanliness, amenities
It was in a nice town. But no Parking even when I searched properties with parking in my filters. Windows in room open could not close and dirty window sill. SEarch engine was at fault about parking it seemed. The had also lost there licence so could only offer breakfast no food or drinks at any other time. Noisy as window did not close and on main A5 road through town. Staff were helpful with allergies ( Gluten) were knowledgeable.
Stayed 2 nights in Sep 2021

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting.
Human excrement left in the toilet, filthy splash marks up the wall, disgusting interior. Horrendous! We left the property and returned home.
Stayed 1 night in Sep 2021

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse place we have ever stayed the pits smelt dirty do yourself a favour avoid like the plague what was written on booking . Com was all lies paid £90 was robbed would not pay £9 for it bathroom was disgusting carpets were filthy horrible smell
Stayed 1 night in Sep 2021

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Indrani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away !!!
Filthy room and toilet, someone was smoking weed in the building. Fire exit to the main road left open entire day and night. Bed cushions had dirty stains. Broken door lock and toilet roll holder in toilet. Damp poring from the ceiling on the wall causing musty smell. Stained carpet, cigarette butt . Very filthy and disgusting. Health and safety risk.
Stayed 1 night in Sep 2021

8/10 Good

Brendan, Sutton-in-Ashfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, good breakfast. Rooms could benefit from a little investment but were clean & tidy on arrival.
Stayed 1 night in Sep 2021

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty filthy shower. Could not get in because my phone not working No real hot water in wash basin
Stayed 1 night in Sep 2021

4/10 Poor

John

Stayed 6 nights in Aug 2021

4/10 Poor

Julie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel itself was closed due to staff issues . However other than the bar and restaurant not being available it didn't impact on our stay but it might have been nice to have been made aware and given the choice to visit or not . The breakfast was very tasty and service friendly and we enjoyed our stay . We had stayed there a year before as well. Will retun in the future .
Stayed 2 nights in Aug 2021

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy bed. Shower a bit tricky but figured it out in end. Fabulous breakfasts !
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fealty Towers!
The hotel was tired looking, in need of a good clean. Our window sill had detritus over it, dead bugs and dust! The shared shower room was left with used shampoo/shower wash on the floor. As no bin was available. The breakfast poor along with the service. On the plus side it was cheap and thankfully only stayed one night.
Stayed 1 night in Aug 2021

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities
Hotel room was basic . That is what I expected at the price Dissapointed no shared Bath only a shower , so they need to revise listing. Staff and customer experience very happy with. Good Breakfast.
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The staff were really friendly and helpful but accommodation was very basic but clean
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Dirty old hotel.
Stayed 1 night in Aug 2021

8/10 Good

Joanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

JIll

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hosts!
Stayed 3 nights in Aug 2021

6/10 Okay

leanne

Travelled with group
Disliked: Cleanliness, property conditions & facilities
honest fair review
was ok to get your head down but wasn't clean was told to choose what was easiest for them for breakfast and then the wrong thing came out anyway dog had scratched all the paint off doors obviously been left in room as skirting boards were all chewed overwhelming smell of cooking oil generally quite run down the phone was cut off on the two days before our stay so couldn't confirm or check anything and previous to that left emails and messages repeatedly in the three weeks before the stay and never got an answer when i did ring through
Stayed 1 night in Aug 2021

8/10 Good

Bartosz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great location, staff excellent great breakfast. Only disappointment the bar was closed.
Stayed 1 night in Aug 2021

8/10 Good

sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep
Quiant place to stay. Up to date decor. parking acoss the road in public car park at 70p for night. We had a good sleep. Breakfast was good with plenty to eat.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid or be prepared
Not the cheapest place but a cheap place. Nothing I saw said no on-site parking, the landline didn't answer for advice and parking was not close. When you got to the door you had to ring a mobile to ask the "receptionist" to come to the door - from wherever they were - to open up. In the room the windows for the bedroom and bathroom were open, immediately you know this is going to be a hot room. Hot water from the tap took ages to hit temperature. It's a shabby place. There's no reception service. An early breakfast was accommodated but 7:30 is not early in my books. It feels someone owns this to milk it for minimal effort. In this town it should serve the guests better or charge half as much. Really the worst budget places I have ever stayed in.
Stayed 1 night in Aug 2021

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Decided not to stay and lost our money due to condition of hotel. Very dated and it appears there might be an ongoing dispute between the brewery ownership and the management as there seems to be no money being spent on the property in a while.
Stayed 1 night in Aug 2021

6/10 Okay

Jonathan

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Need some work done to the rooms
When we arrived we had to call someone to let us in, the entrance smelt like a chip fat fryer, we then went up to our room and it smelt clean and the bed linen was clean, just unfortunate the bin had not been emptied from previous stay and we found rubbish under the bed as well, the rooms definitely need some work done to them, the mattress has seen better days as they caved in the middle, the breakfast was nice so no complaints about that and the staff were friendly it is an ideal location for Snowdon and Zipworld.
Stayed 4 nights in Aug 2021

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was run down and dirty
Arrived thinking the bar and restaurant would be open downstairs. I asked the staff why they where closed, i turned out they didn't have a licence anymore, although it specified a bar and restaurant in the description. Where do I start with the room. There was no hot water from the taps, dog hair in a ball on the floor, stains on the wall's and ceilings, and human hair on the tiles in the bathroom. I also had to pay cash because the card machine was broken. £90 for a night, save your money.
Stayed 1 night in Aug 2021

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Recommended"
Rooms basic but clean . Beds comfy and bedding clean and fresh. Breakfast all good . Spoke to 3 staff during my stay and all were pleasant, easy going and down to earth . Would i stay here again ? Yes i will !!!
Stayed 2 nights in Jul 2021

2/10 Terrible

Marte

Stayed 1 night in Jul 2021

6/10 Okay

JADWIGA

Disliked: Cleanliness
Overall good stay.
The hotel has potential...but unfortunately is not used. Such shame. Our bin was full with rubbish after the previous stay, the cleaners forgot to remove it....
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunately disappointed
The inn is in desperate need of renovations. The pictures featured in the advertising are obviously rather old and do not represent the current standard or decor and repair. The premise has an unpleasant damp smell and this was during a very hot period. Ceiling showed signs of damp. The rooms had stained walls from fluids which seem to have been splashed on them and not cleaned. In general the inn does not appear to be looked after. A further point for anyone considering on staying the staff smoke outside the main front door which percolates into the dining area and via our open window at the front of the property. On some good points the breakfast was good and the staff very pleasant.
Stayed 1 night in Jul 2021

8/10 Good

Alexan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Francis

Stayed 2 nights in Jul 2021

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 3 night stay with lovely owners too xxx
Read a few reviews before staying here and was a bit apprehensive about it but we arrived was greeted warmly felt very homely straight away, room smelt fresh walking in, 32inch tv in room, compy beds, excellent breakfast they can actually cook eggs perfectly, the owners were really nice too felt like i was at home there! Feel bad for them not having thier licence so the bar is not open but i kind of liked it with it not being rowdey and had a nice peaceful sleep since we was up early for walks each day which was not the case in the bunkhouse down the road had a lot of loud young people staying since we stopped by there for a drink we stayed for 1 drink and left with all the young groups shouting. Overall we had a really nice stay here we was very happy and at a very good price too can't complain with what we got for the price thanks and we will definitely be seeing you again for another stay 🙂
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
The hotel was so grotest we left and were offered a full refund that we never received. We were delayed hours from checking in, a lady called to explain someone else was in our room by mistake so it would have to be cleaned due to covid. We delayed until 7:30 pm approx as more or less instructed. We then found our room with paint peeling off, it looked like somewhere out of a horror film. The hall way leading to the room was vile. The toilet seat was smeared with feaces all over the lid. There was no way we would eat food at this dirty place or have breakfast there. The pub downstairs was closed and looked like it had been for a few days. Sadly the lady who took our money, then claimed she could not issue a refund. I was asked to phone someone who said to leave my account number, sort code and expiry date at reception which at this point was unmanned as the lady had gone home. I had to drive 30 mins to find another hotel, and pay for it. Please can you help with a refund, I can provide photo evidence and text messages to them. No one should have to go though this.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the sound of rushing water
Great location, fair price and great breakfast
Stayed 1 night in Jul 2021

4/10 Poor

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
I don’t like giving bad reviews but the hotel is old, run down and not clean (would have expected better during COVID-19). Black mould in shower tiles and shower door. The carpet stairs is filthy and should be replaced with something that isn’t carpet. The hotel is in need of a total refurb and clean.
Stayed 1 night in Jul 2021

2/10 Terrible

Stephen, Liverpool

Travelled with partner
I couldn't visit the hotel due to the Welsh government placing travel and staybrestrictions. I sent numerous emails and made numerous telephone calls to inform them that due to the covid restrictions we could not travel. I didn't get one acknowledgement for my troubles
Stayed 2 nights in Oct 2020

4/10 Poor

Sally

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but the pub was like something out of the Wild West movies....all the locals congregate for a late night drink in there which results in fight after fight! Police called etc! Fun to watch never the less. Oh and the breakfast was awful. Apart from that everything was fine!
Stayed 1 night in Sep 2020

6/10 Okay

Brian, London

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice looking building, check in was good. Breakfast was good I didnt think for the price it was value for money. The room could do with redecorating and the bathroom also updated. At least put a lock on the bathroom door. Lots of noise until midnight in the pub, including music which i didnt think was allowed under current restrictions. We heard a fight break out in the pub about midnight suggesting they dont control their customers
Stayed 1 night in Sep 2020

4/10 Poor

Hesam, London

Travelled with family
Disliked: Staff & service, property conditions & facilities
I wasn’t expected to be like that. Not option for breakfast Shower room was not good Enough Room was smelling bad
Stayed 2 nights in Sep 2020

10/10 Excellent

Sean, Northamptonshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was lovely and clean, the restaurant served really good food and a nice pint and the staff were all super friendly and helpful Will definitely stay there again
Stayed 2 nights in Sep 2020