Holiday Homes in Betancuria

"The hotel is in a good location and clean and food was good..... However the staff let this hotel down massively. The entertainment manager has a very bad attitude, shouting at customers for moving their sunbed! Be warned they will move your sunbed even if its a few inches and youll probably be shouted at in the process. Customers were asked not to laugh on their balcony as its too noisy! Its almost like they don't want anyone enjoying themselves! Both pools are freezing. I wouldn't return."

"Good all round resort. Great value for money. Staff really helpful. Resort really clean"

"Juanfra at Reception was wonderful. Very helpful and took time to explain everything. It was lovely to be greeted by him."

"Spacious room that was cleaned daily. Staff were lovely and food was a good standard for an all inclusive hotel (We did half board). Our little one enjoyed the Kids club & the disco every evening and the hotel entertainment was great. Would definitely stay here again. "

"Great breakfast buffet"

"Not our best holiday by far, can’t put my finger on it But everyone & everything was hard work, felt constantly you were doing something wrong.. The bookings all had to be done on app, for breakfast / lunch / dinner had to be placed night before & if you want to change it omg, it was like I asked them to redecorate!!! You were left standing waiting for table for at least ten minutes , when the place was half empty..( I know they were under staffed ) but I have cancer & a walking stick , which they could see but still left us standing.. The restaurants were all freezing , they left door open & the wind was blowing through & again when I asked them to close the door ( as you could see everyone else was freezing, they didn’t like it !! Breakfast a bird constantly flew in & was nibbling at the bread. The spa booking system the same , you walked to spa & asked to come in & ‘have you booked’ No because I didn’t know it would be cloudy & want to come in & keep warm… you should book first She says… so go to main reception to book in & they tell me to book at spa !!! We had a suite, which was nice but the balcony view was a high solid wall , so when sitting you couldn’t see through.. many other balcony’s had mesh walls, which would have been better. We asked for the my boys suite to have a sofa bed made up & they pulled out a single from under sofa ! The rooms were not emptied of empty bottles / coffee pods everyday.. The noise in bathroom from other toilets flushing was very loud. "

"Room was excellent! We got a free upgrade to a premium room with see view, which was a lovely surprise! Room was also very clean and confortable. "

"I arrived feeling very stressed as my plane had been cancelled and had left my phone in the car. I had to book the hotel on the bus from the airport. Roberto and his 2 colleagues on reception were so kind and helpful"

"Everyone was spot on, food good,rooms clean,lack of kettle in room,unless rent."