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Reviews of Family-Friendly Home Close to OC w/Furnished Porch, Central A/C, & Free WiFi

Family-Friendly Home Close to OC w/Furnished Porch, Central A/C, & Free WiFi
Berlin, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.0/10

Cleanliness

Reviews

10/10 Excellent

Michael B.

Liked: Cleanliness
Mostly great
The really long door unlock code is annoying. We couldn't get Internet to work which was not ideal. We learned the morning we were leaving that the clothes dryer wasn't drying. We needed those clothes for the last day of our wrestling tournament so it upset our routine quite a bit and we were late to the Civic center. Other than that, it's a nice place to stay if you need to be in the area.
Stayed 2 nights in May 2024

2/10 Terrible

Jordan S.

Disliked: Cleanliness
DO NOT DO IT. VACASA IS A TERRIBLE COMPANY
I booked this place for the weekend and upon arrival I was met with stained carpets, blood stained sheets, a dirty bathroom, and some cockroaches. As a result, I refused to stay and I left immediately and was told I would receive a full refund. The day after I was told I would not receive a refund and I would be out of luck, even though I called upon arrival to let them know the deplorable condition of apartment. This place did not favor the pictures at all. Additionally, the WIFI barely worked. I subsequently had to go back and forth with Vacasa for 4 days straight. I talked to workers, to mangers, to general managers and supervisors and they all told me I would not receive a refund. This company has some of the worst customer service I have ever seen. They are only concerned with pocketing your money even if the service they are providing is far below subpar. It ruined my vacation as I had to stay elsewhere for over 2000 dollars. They refused to give me my money back even though I did not stay at the property because it was disgusting. My fellow guest said it reminded them of a "traphouse/frathouse". For those who do not know, a trap house is where illegal activity and illicit drug use occur, and a frat house is widely known as being a dump. I would not advise any one with children to stay at this unit as I did not even feel comfortable sitting on the couch after driving for 4 hours. I will never book with Vacasa again and I would advise those who want to have a carefree
Stayed 2 nights in Sep 2023
Response from VrboOwner on 21 Sept 2023
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

10/10 Excellent

Elizabeth D.

Liked: Cleanliness
Beds are small. Location was nice. I don't understand the one car parking message, big driveway.
Enjoyed our stay. We were there for softball.
Stayed 6 nights in Jul 2022

10/10 Excellent

lisa k.

Liked: Cleanliness
Family Wedding in the area
Perfect for our family. Thanks.
Stayed 4 nights in Jun 2022

10/10 Excellent

Tyler M.

Liked: Cleanliness
Nice Stay
The place was good. Only annoying thing was the toilet tank in the master bath wouldn’t fill so we couldn’t flush it but it’s whatever easy fix for the next folks.
Stayed 2 nights in Sep 2021
Response from VrboOwner on 21 Jun 2023
We're delighted to hear that you had such a wonderful time, though we regret that there was an item that prevented you from fully enjoying your vacation experience. We are happy to report the toilet has been serviced by a plumber and is in good working order. Thank you for bringing this issue to our attention. We appreciate your feedback as our guest’s comfort is very important to us. We look forward to having the opportunity to host you for a more enjoyable stay.

10/10 Excellent

mary s., Potomac, Maryland

Liked: Cleanliness
Nice place for families
The house is open and spacious and is only a 10 min drive to Assateague. We enjoyed our stay and felt very comfortable but, as some other reviewers mentioned, it is very sparsely stocked with kitchen supplies so if you plan to cook and eat in the house you might want to bring a few extra supplies. Overall it was a very nice place to stay.
Stayed 5 nights in Aug 2021

6/10 Okay

Gregory G.

Disliked: Cleanliness
Not a bad stay
Pros: location to Ocean City; house is pretty spacious; huge backyard. Located near some stores that are ideal if you forgot somethings (ie., Walmart). Cons: poorly cleaned. There were huge piles of dust and dirt that clearly had been there a while. There was also hair that was in tge tub and on the sheets. The furniture also had lots of stains on it and could benefit from an adequate cleaning. Lots of ants!!!! No communication from manager once there. I had no idea who to contact. This isn't a bad house at all. As i said before the location is great to OC and is very secluded if that's what you want. The big issue for me was the cleanliness of the house in light of the fact we are in the midst of a pandemic.
Stayed 6 nights in Aug 2020