2/5 Poor
Katarzyna W.
9 Mar. 2020
Horrible
We arrived to Berlin, unfortunately we were unable to check in as the service forgot we are arriving. The apartment was dirty with disgusting used bedding from the previous guests, dirty kitchen and rubbish everywhere. It was all smelling with cigarettes and sweat. We left the apartment and stayed in a caffe waiting for the cleaner to arrive. She came about 5pm and started cleaning with an old hoover and with no mop. The apartment smelled cigarettes so badly even after cleaning we had to sleep with windows open in December. The owner didn’t want to refund us but she sent us in email after our stay, advertising her apartment in Rome.
Even, if it was clean and prepared for our arrival it is not the penthouse. Is is a small basic apartment with no way you can cook there as there is no clean pans or pots. Only one small pot that fits 3 eggs. It supposed to be a penthouse for 4 people!!! No wine glasses and not enough cutlery. It spoiled our stay in Berlin unfortunately.
