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It was my third stay at this hotel. Always a great experience from the front desk, to the breakfast options, to the room and the gym. It's also located close to many attractions. I will be back.
Rooms are too small for families. Extra charge for breakfast. Hotel doesn't have laundry in the facilities. Showers are very small. Hallway carpets are disgusting need cleaning a lot of dog pee around. Not sure why it says kid/family friendly place. It is just the same as other hotels there is nothing less or more family friendly. Hotel doesn't offer dinner food. Overall for the price I would look for another option specially with small children, probably best to do Airbnb
Alberto
Stayed 4 nights in Dec 2023
Response from Christoph Hecker on 11 Jan 2024
Hey Alberto,Thanks for rating.We are sorry that you were dissatisfied with the size of your room. The room sizes vary depending on the category and location in the hotel. The square meters of each room are shown on our website and the booking platform. When making your next booking, please contact our booking team so that we can advise you on room sizes and your needs.It's a shame that you didn't like the value for money of our rich breakfast buffet with over 100 components, 30% of which are organic.We reject the claim that there is dog urine lying around in the hallways. The hallway is cleaned daily. However, constant walking with street shoes can result in slight dirt.We warmly welcome all our guests, especially families. It's a shame you didn't notice this. We would like to convince you and your family of our extensive hotel services.Best regardsHotel managementChristoph Hecker
Walking distance from a big shopping mall and an underground rail station to easily get to Berlin Central. Also hotel is eco friendly. Breakfast consist of organic (Bio) foods and none of their product are in plastic disposable. containers. Unfortunately the restaurant is only open for breakfast and not dinner anymore.
Clean and modern hotel. Friendly staff. Excellent breakfast buffet including kids station. Family room was excellent with lots of room for a young family. Hotel is well situated within easy walking distance to Potsdamer Platz (5mins) and a smaller underground stop (U2 train).
David
Stayed 4 nights in Nov 2023
4/10 Poor
Jerome
Business traveller
14 Nov 2023
Liked: Room comfort
Disliked: Property conditions & facilities
Missing Ring
My wedding ring was missing from my room. They did little to rectify the situation. Manager took my information and never bothered to follow up with me. No internet in the as well. Very disappointing!
Jerome
Stayed 2 nights in Nov 2023
Response from Christoph Hecker on 20 Nov 2023
Hej Jerome,Thanks for rating.We are very sorry to hear that you lost your ring in the room. In this case, you can inform our staff immediately so that the ring can be found. If this did not happen, we apologize.If the WiFi didn't work for you, you can always ask our staff for help.We look forward to welcoming you back to one of our 280 Scandic hotels soon.Best regardsHotel management
The place is amazing, staff were friendly and accommodating and the location is unbeatable, within walking distance from 2 metro stations, bus stops, restaurants and shopping. Wish we had had more time in Berlin, but our short stay there was wonderful!
Lovely hotel stay. Beautifully equipped and in a great location. Easy walk to Potsdammer Platz and sbahn and the ubahn was litteraly a few doors away. Would recommend without hesitation.
I traveled to Berlin for the marathon. The hotel was about a mile walk to the start which is by Brandenberg Gate. There is public transportation on both ends of the street where the hotel is located so it was easy to get around Berlin. It is a short walk from Potsdamer Platz. We chose to do one of the hop off/hop off sightseeing tours of the city which all stop there. There are plenty of dining options in Potsdamer Platz. The Mall of Berlin is also very close by. The hotel was very clean. One thing to note is that you need to request room cleaning service everyday by 11am if you want it. Breakfast is the only meal offered at the hotel from 6am -10am. It was delicious. The first staff member we encountered was a bit rude but everyone else was extremely pleasant and helpful. We definitely enjoyed our stay and should we return to Berlin would return to this hotel.
Sadly, my worst experience through Hotels.com. Air conditioning wasn’t working, bathroom drain wasn’t working and the area flooded, pillows gave me a migraine in the middle of the night, and my dust allergy kicked in after the first night.
Verified traveller
Stayed 2 nights in Aug 2023
Response from Christoph Hecker on 28 Aug 2023
Hej dear guest,Thanks for rating.Our rooms have environmentally friendly air conditioning that works with cold water pipes and district heating. This allows the room temperature to be reduced by up to 8 C. Opening the window automatically turns off the air conditioning to conserve resources. We apologize for the broken drain in the bathroom. We will immediately assign the responsible specialist personnel to carry out the repair. We are also sorry to hear that your room was not properly dusted. Here, too, we will contact the house-keeping team immediately so that such incidents can be avoided in the future.We look forward to welcoming you back to one of our 280 Scandic hotels.Best regardshotel managementChristoph Hecker
8/10 Good
yousef
Travelled with group
26 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
good hotel. but there is no air condition
It is very good hotel in a good location but there is no air condition and that is inconvenient in hot days
Decent mid range hotel but no working air conditioning. Would not recommended in July-August. Outside temperature 30 degrees C, room was 27. Hardly slept for 5 nights. Very good breakfast, decent location.
We loved the size and quality of this room. We particularly enjoyed the spacious bathroom with a big shower and sink and clothesline as well. Breakfast was fantastic and the hotel was conveniently located next door to the U Bahn station.
Staff was very accommodating, although afternoon check in time was very hectic. Parking was available, but it was necessary to use alternate parking because of high guest demand.