All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 323 out of 1001 reviews" "
10 - Excellent
323
Rating 8 - Good. 421 out of 1001 reviews" "
8 - Good
421
Rating 6 - Okay. 166 out of 1001 reviews" "
6 - Okay
166
Rating 4 - Poor. 60 out of 1001 reviews" "
4 - Poor
60
Rating 2 - Terrible. 31 out of 1001 reviews" "
2 - Terrible
31
8.0/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Eric, Delta
Travelled with partner, Travelled with group
18 Feb 2024
Liked: Cleanliness, staff & service
Great stay and even better breakfast! Location right down by the harbour and fish market area
Eric
Stayed 2 nights in Feb 2024
Response from Mette on 21 Feb 2024
Dear GuestThank you for your nice review.Kind RegardsTeam Neptun
10/10 Excellent
Ashutosh
Travelled with family, Travelled with family and small children
Did not have basic amenities in the room that anyone will need, like phone to call the front desk, charging phone, etc. Very old building without upgrading the interior. Had old smell from I believe from floor and carpet.
Breakfast was very good.
Mohammed Saleh
Stayed 1 night in Sep 2023
Response from Mette on 10 Sept 2023
Dear GuestThank you for your feedback.We are happy you enjoyed our breakfast. And we are sorry that you had a bad experience with our rooms.Kind RegardsTeam Neptun
8/10 Good
Ieva
28 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Location is perfect, vety close to Bergen port. Bus hotel is rather old and need renovation. Room was spacy but without AC. Breakfast was also very good as always in Scandic hotels.
Ieva
Stayed 1 night in Aug 2023
Response from Mette Lønningen on 30 Aug 2023
Thank you for your feedback.Kind RegardsTeam Neptun
Great location, comfortable stay with very nice breakfast. Older hotel, but well kept. It was a bit noisy at night as cars and bikes came into the area, but nothing too serious.
Andre
Stayed 2 nights in Jul 2023
Response from Team Neptun on 24 Jul 2023
Dear Andre,Thank you very much for your feedback. We appreciate it! :)Welcome back on another occasion.With best regards,Team Neptun
The hotel is too tired and old. The drawers and wardrobe handles were broken and the faulty bedside light was not replaced. There were still something left inside the drawer from the previous occupiers when we checked in. The bed mattress was VERY VERY SOFT which I have never encountered before. The only good thing was the breakfast provided.
Stephen
Stayed 3 nights in Sep 2022
Response from Team Neptun on 1 Oct 2022
Dear Stephen,Thank you for your feedback, we really appreciate it! We are so sorry for the inconvenience.Have a nice day!Best regards,Team Neptun
It was a good stay. Its time all european hotels fix air cooling/conditioning devices in room as summers are long and hot with no cooling in room. They should fix handles on both walls on either sides of tub bath, otherwise its very unsafe to step out of tub on the floor. Breakfast was very good. Exhuast in toilet was not working and not fixed on request also. They need above improvements....Rajendra Vidwans
Rajendra
Stayed 3 nights in Aug 2022
Response from Team Neptun on 1 Sept 2022
Hello,Thank you for your feedback!Were sorry for the inconvenience.Have a nice day!Best regards,
Because the hotel evidently expanded by taking on a neighboring space, our room access to elevator or stairs leading to lobby was confusing. We walked a U pattern from the elevator, turned left, climbed a few stairs and down the hall found our room. The sitting area in the room was a bonus.
Terri
Stayed 2 nights in Aug 2022
Response from Team Neptun on 1 Sept 2022
Hello,Thank you for your review!Were sorry for the inconvenience.Have a nice day and welcome back!Best,
The location is excellent. The property however is in decline The manager running the breakfast room was extremely rude and unaccommodating. She spoiled and otherwise acceptable stay.
Amazing stay!!! Right in the center with walking distance to all places! The room and bathroom was huge and premium ! We were on the 8th floor so we had an amazing view of Bergen from our laaarge window. And it was way beyond our expectations 😊
Shilpa
Stayed 2 nights in Jun 2022
10/10 Excellent
Arlene
Travelled with family
7 Jun 2022
Liked: Cleanliness, staff & service, amenities
The breakfast was great and you can buy a packed lunch. It was perfect for hiking and picnicking. The location is great!
My room was cold when I arrived. There was a radiator but I couldn't see how to turn it on. I asked the reception guy and he said when I put the key in it will turn on. 1 hour later the radiator was still cold. I asked him again how I could know if it was going to get warm at some point, he said he didn't know and the manager didn't know either. Not very helpful! He offered another room in the older part of the hotel, saying that they are usually warmer. He gave me a key and I checked it but it was cold too. He didn't offer any solution so I had to ask if he had a portable heater. He did have one that he gave me and that finally worked. But altogether I waited about 2-3 hours to get the room warm!
Verified traveller
Stayed 1 night in Oct 2019
Response from M Lønningen on 27 Nov 2019
Hello
We are very sorry that your room was too cold and that nobody were able to fix the heater.
I am glad you finally got a portabel heater and agree that you should have had this earlier.
Breakfast was amazing! Tons of things to chose from. Bar was great and bartender super friendly and very helpful. Pascals restaurant was superb. Very clean.
Chris
Stayed 3 nights in Sep 2019
Response from Susann S. on 8 Oct 2019
Hello,
Thank you so much for a great reply!
Have a nice day!
Best regards
Susann S.
Shift Leader, Scandic Neptun