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Reviews of Quality Inn & Suites Benton - Draffenville

2.5 out of 5
Quality Inn & Suites Benton - Draffenville
173 Carroll Dr, Benton, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 367 reviews" "
Rating 8 - Good. 122 out of 367 reviews" "
Rating 6 - Okay. 43 out of 367 reviews" "
Rating 4 - Poor. 13 out of 367 reviews" "
Rating 2 - Terrible. 10 out of 367 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the front desk person very friendly when I checked in. Check-in went quickly and she was very helpful.
Stayed 1 night in Apr 2024

6/10 Okay

Dennis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I
Stayed 2 nights in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well kept. Great desk staff. Good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in Apr 2024

2/10 Terrible

James

Stayed 1 night in Apr 2024

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
All was well
Stayed 2 nights in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything Friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lady at the desk was super nice!
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Decent at best
Very outdated hotel. Our room had wallpaper ripping off the wall in several areas. Some stains on the walls and the carpet had a few stains and was ripping in one area. The IR eye for the TV remote kept falling off the sticky pad so doing anything on the TV was irritating. One big issues for many travelers is the hotel does not have an elevator so if you are staying on the 2nd floor your carrying your luggage up the stairs.
Stayed 1 night in Jan 2024

8/10 Good

Tresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Second floor under construction near our room and early morning it was noisy. Breakfast was very simple.
Stayed 3 nights in Jan 2024

8/10 Good

Dominick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and more.
Nice and clean. Quiet location. Friendly staff.
Stayed 1 night in Dec 2023

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly clean! We had a peaceful sleep. Wonderful atmosphere. Simple stay, nothing fancy nice breakfast. Fridge in the room...
Stayed 1 night in Dec 2023

6/10 Okay

michelle

Travelled with family
Liked: Cleanliness, room comfort
Had a few repairs needed but the woman at the front counter was very awesome
Stayed 1 night in Dec 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Wonderful stay! Couldn't ask for better. Will be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Ice maker and pool are not in operation! Carpet was ripped at seam from tile to carpet. Beds are uncomfortable and squeaky. Desk chair looks like like something I would throw out covering in bad shape. No stopper for sink or tub and couldn't take showers since there was no way to switch from tub up to shower.
Stayed 1 night in Dec 2023

6/10 Okay

RAJENDRAN, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet
Stayed 2 nights in Dec 2023

6/10 Okay

Joshua T

Business traveller
Liked: Cleanliness
No elevator.
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Liked: Property conditions & facilities
Good experience
Stayed 4 nights in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely kind ❣️
Stayed 1 night in Nov 2023

10/10 Excellent

Tresa

Stayed 1 night in Nov 2023

6/10 Okay

shan, princeton

Travelled with family and small children
Ac/heating unit had a nasty filter.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
BREAKFAST WAS MORE THAN I EXPECTED
Stayed 3 nights in Nov 2023

8/10 Good

carolyn

Stayed 1 night in Oct 2023

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly
Nice stay. Phone in room didn’t work. Hotel staff very helpful and polite. The manager Lillie was particularly helpful on getting some documents I needed printed.
Stayed 1 night in Oct 2023

8/10 Good

carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Easton

Stayed 1 night in Oct 2023

10/10 Excellent

Lynda L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
indoor pool so i could play with my grand kids
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Travelled with family
Good location of highway. Clean, friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Angela

Stayed 1 night in Sep 2023

8/10 Good

Patrick, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023

8/10 Good

Billy

Stayed 1 night in Sep 2023

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly, responsive and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have our reservation information from Expedia, the desk clerk had to call Expedia for the conformation, Expedia didn't send the reservation to Quality Inn, but desk clerk gave us a room right away
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Emma

Stayed 1 night in Sep 2023

4/10 Poor

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stay was alright. Room had a bad smell and was not in the greatest condition.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Quiet place away from it all.
Stayed 1 night in Aug 2023

10/10 Excellent

danny w

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean
Stayed 2 nights in Jul 2023

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Jul 2023

8/10 Good

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful. Sunday morning breakfast could use some work. What they had was fine but needed more options. One of our beds had a problem - maybe a spring? It made a noise every time you moved. Still overall happy with this choice.
Stayed 1 night in Jul 2023

6/10 Okay

Antoinette

Liked: Staff & service
Disliked: Cleanliness
The staff were all very friendly and helpful. However, the bathtub is DANGEROUS. It is slick when wet. Yes, there is a grab bar, but I couldn't hold onto that while showering. The breakfast was minimally adequate. Finding a cockroach in my room guarantees that I will not stay there again, though the staff did promptly do a cleanup.
Stayed 3 nights in Jul 2023